Primary Delay27.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay49.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
27.8d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
21.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/24 EForster: Jason and the team are still at training camp in Florida and some of the equipment is with them. A bit early for the inspection to occur.
2/23 KSmith -- Scheduled for 3/24 with Scott/Jason. 9-11am
2/23 KSmith -- Sent email to schedule for 4/1
2/20 KSmith -- Per Caleb, Jason and Scott are the POCs.
Jason Schwartzman <Jason.Schwartzman@Bluejays.com>
Lesher, Scott <slesher@bisons.com>
2/20 KSmith -- Sent email to schedule for 4/1
🔧Work Performed
Annual Equipment Electrical Safety Test Service
🔍Technician Findings
Inspection.
⚠️Problem Description
Annual Equipment Electrical Safety Test Service
https://www.ebiotrack.com/omnicor/inspection.php?iid=10486
From: Jason.Schwartzman@Bluejays.com
To: ksmith@emsar.com, slesher@bisons.com
Hello,
Yes. Marh 24th would work.
Thank you again,
JASON SCHWARTZMAN, ATC
MINOR LEAGUE ATHLETIC TRAINER
Head Athletic Trainer │ Buffalo Bisons
TORONTO BLUE JAYS BASEBALL CLUB
PLAYER DEVELOPMENT COMPLEX
3031 Garrison Rd.
Dunedin, FL 34689
C: 954.234.3581
<https://protect.checkpoint.com/v2/r01/___https://www.facebook.com/BlueJays/___.YzJ1OmVtc2FyMTpjOm86YmJlNjQ2NjFhZWIwMTExYmM3Zm
From: Jason.Schwartzman@Bluejays.com
To: ksmith@emsar.com, slesher@bisons.com
This is the first time you received an email from this sender (Jason.Schwartzman@Bluejays.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Hello Kourtney,
Apologies for the delayed response and thank you for following up. Scott Lesher will be our point of contact in Buffalo at the stadium for our inspection. Scott will be available
To: Jason.Schwartzman@Bluejays.com; slesher@bisons.com
CC:
BCC:
Attachment: --none--
Subject: Re: BUFFALO BISONS -- EMSAR Inspection -- WO-01337318
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at BUFFALO BISONS located at 1 James D Griffin Plaza?
If not, would you have the contact information of the person I need to speak with?
If you are the corr
From: Caleb.Daniel@bluejays.com
To: ksmith@emsar.com, Jason.Schwartzman@Bluejays.com, slesher@bisons.com
Good afternoon Kourtney,
I am no longer the Head ATC in Buffalo, but I have copied Jason Schwartzman (the head ATC) and Scott Lesher (the director of baseball ops). We would love for you to come out and inspect the equipment. Scott would be better equipped to schedule it with you.
Thank you,
Caleb Daniel
Caleb Daniel, MS, ATC, LAT
Assistant Athletic Training Coordinator
T
To: caleb.daniel@bluejays.com
CC:
BCC:
Attachment: --none--
Subject: BUFFALO BISONS -- EMSAR Inspection -- WO-01337318
Body:
Hi Caleb,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at BUFFALO BISONS located at 1 James D Griffin Plaza?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a reques
Work Order: WO-01337318
Account: BUFFALO BISONS
Customer Case Number:
Location: BUFFALO BISONS
Address: 1 JAMES D GRIFFIN PLAZA, BUFFALO, NY 14203
Manufacturer:
Model #:
Serial #:
Contact Name: Caleb Daniel
Contact Phone: 716-846-2054
Contact Email: caleb.daniel@bluejays.com
Due Date: 4/12/2026
JPG
asset 13013028
Mar 24, 2026
JPG
asset 13013040b
Mar 24, 2026
JPG
asset 13013040a
Mar 24, 2026
JPG
asset 13013040c
Mar 24, 2026
Timeline
📞
Case Linked Jan 12, 7:39 AM
Case Number:00557903
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 12, 12:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨28.0 business days
👷
▶
2
Technician Assigned Feb 20, 12:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:39d 0h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 23, 12:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-24T13:30:00.000+0000
🚨22.0 business days
🔧
Status: Tech On Site by Erwin ForsterMar 24, 11:09 AM
From:Scheduled
To:Tech On Site
Duration in Previous:28d 21h
✔️
Status: Completed by Erwin ForsterMar 24, 12:56 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 47m
⏱️
4x Labor Added Mar 24, 10:03 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.6666666666667, 2, 78
🏁
Status: Closed by Erwin ForsterMar 24, 10:34 PM
From:Completed
To:Closed
Duration in Previous:9h 37m
⏳2.2 business days
📄
Status: Ready to Bill by Diane PattonMar 26, 10:45 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 12h
📨
Status: Invoice Pending by Diane PattonMar 26, 10:54 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:8m, 0m
⏳2.0 business days
🧾
Invoice Created Mar 29, 4:45 PM
Invoice Number:SM-257479
Bottlenecks
Ready for Scheduling
Duration: 27.8 business days (threshold: 1.0 business days)
Exceeded by 26.8 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 21.8 business days (threshold: 2.0 business days)
Exceeded by 19.8 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)