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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337331 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SURGERY CENTER AT WESTPARK — 8251 WESTPARK WAY STE 200, ZEELAND MI, 49464

Jan 12, 2026 → Feb 3, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 4)
⏸ 9d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 2.7d
Holding 8.0d (excluded)
Coordinators 9.3d
Field Work 0.0d
Billing 19.6d
✗ SLA Missed
Dispatch
2.7 days
Over SLA
Holding (excluded from total)
8.0 days
Coordinators
9.3 days
Over SLA
Field Work
0.0 days
Billing
19.6 days
Over SLA
Created: Jan 12, 2026 Due: Jan 31, 2026 Completed: Feb 4, 2026 (3 days late)
📅
16.7 days Total Age
⏱️
9.0d in Ready to Bill Longest Stage
🔄
15 transitions Status Changes
⚠️
25.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558098
URGENT Philips WO Request
Closed
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
Andrew Kuzee
Owner
Erin Martin
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337331 (current) Invoiced
FCO • Mike Huffman
Created: Jan 12, 2026 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 122 days old
🚨
Primary Delay 9.0 days stuck in "Ready to Bill"
⏱️
Total Delay 25.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.7d / 0.5d SLA
Ready for Release
8.0d
Assigned
1.6d / 0.5d SLA
Scheduled
6.2d / 2.0d SLA
Reschedule
1.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
19.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 SRobinson- Created followup WO for the remaining. (WO-01349864)

CONFIRMED


01/29/2026 LHill-rec'd email from Andrew-Yes, that time will work, thank you!

See logged email.


01/28/2026 LHill-sent email to AndrewPer the phone call with our FSE earlier, today’s visit will need to be rescheduled, as our technician will be arriving later than planned.

We can have our FSE onsite on Tuesday, February 3, with the technician arriving between 11:00 AM and 1:00 PM. Please let me know if this date and time work for you.

See logged email.


01/28/2026 Mike Huffman. At 1:30 pm I called the onsite contact Andrew Kuzee. He advised the site closes at 5:00pm, he works 7:00 – 3:00. This needs to be rescheduled.


01/26/2026 LHill-rec'd email from Andrew-Yes, that time and date will work, thank you!

See logged email.


01/26/2026 LHill-sent email to Andrew-We can have our FSE onsite on 01/28/2026, with an arrival time between 1:00 PM- 3:00 PM. Please confirm that this works for your facility.


01/23/2026 LHill-sent email to Andrew-We can have our FSE onsite on 01/28/2026, with an arrival time between 1:00 PM- 3:00 PM. Please confirm that this works for your facility.


01/20/2026 LHill-sent email to Andrew-Once tech receives batteries we will reach back out to schedule a different date. He will not have them by tomorrow.

See logged email.


01/20/2026 LHill-rec'd email from Andrew-        Apologies for the delayed response, this does work for our facility. Please call me on my mobile phone at (616) 613-0361 if you need any assistance.

 See logged email.


01/16/2026 LHill sent email to Andrew confirming if 01/21 with tech arrival between 10-12 works for him.

See logged email.


01/16/2026 LHill-called 616-613-0361 . spoke with Andrew. He confirmed he is contact.

Contact Name: Andrew

Address verified: Yes

POC email address: andrew.kuzee@trimedx.com

Devices match: Yes

Have batteries been received? Not sure if batteries have shipped or not.

1. Are there any special instructions we should relay to the Technician upon their arrival? Take elevator to 2nd floor. Go into lobby and check in. Then go around corner.

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No

🔧 Work Performed
02/03/2026 Mike Huffman. I called the site contact Andrew Kuzee at 616-613-0361. Advised I am onsite in Wyoming, MI. I am unable to make this scheduled appointment and the upgrade will be rescheduled.
🔍 Technician Findings
Did not go to site as scheduled for 2/3/2025.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📞
Case Linked Jan 12, 12:27 PM
Case Number: 00558098
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 12, 1:08 PM
Work Order: WO-01337331
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Deon Malloy Jan 14, 8:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 19h
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Jan 23, 2:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 9d 5h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 26, 1:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-01-28T19:15:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Laura Hill Jan 28, 2:15 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 0h
⏳ 2.0 business days
👷
▶
4 Technician Assigned Jan 29, 3:04 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Reschedule
To: Assigned
Duration in Previous: 1d 0h
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-03T19:00:00.000+0000
⏳ 4.0 business days
✔️
▶
2 Status: Completed Feb 3, 7:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by MICHAEL HUFFMAN
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.6 business days
⏱️
▶
2 Labor Added Feb 10, 1:59 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 18h
⚠️ 8.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 19, 12:14 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 8d 22h
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 12:26 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 11m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 23, 11:05 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3d 22h
📄
Status: Ready to Bill by Timothy Amburgey Feb 23, 11:12 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 22h
🧾
▶
2 Invoice Created Mar 5, 11:23 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 33m

Bottlenecks

Entered
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00558098
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Mike Huffman
Scheduled
Feb 3, 2:00 PM
Created
Jan 12, 1:08 PM
Invoice #
SM-255641

Work Details (1)

Name Type Status Qty Amount Date
WL-03099256 Labor Open - $38.00 Feb 10, 1:59 PM

Details