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WO-01337336 ↗ ServiceMax

JAMES L WEST CENTER • Repair • P7

📍 James L West Center — 1111 Summit Ave,, Fort Worth TX, 76102

Jan 12, 2026 → Mar 23, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 22, 2026
✗ SLA Missed (22 biz days late)
Active: 29 biz days
Paused: 19 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸19d
⏸ Clock Paused
Status: Awaiting Parts
Jan 12 → Feb 9, 2026
19 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
29d
▶ Clock Running
Status: Assigned
Feb 9 → Mar 23, 2026
29 business days (counted)
Running total: 29 of 7 biz days used
Created: Jan 12, 2026 Completed: Mar 23, 2026
Business Days Used 29 / 7
0 7d budget +22d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0 / 7
Jan 12 → Jan 12 L2 Screening ▶ Running 0 0 / 7
Jan 12 → Feb 9 Awaiting Parts ⏸ Paused 19 —
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 0 / 7
Feb 9 → Mar 23 Assigned ▶ Running 29 29 / 7
Dispatch 0.5d
Material Management 19.2d
Coordinators 29.4d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.5 days
Material Management
19.2 days
Over SLA
Coordinators
29.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 12, 2026 Due: Jan 21, 2026 Completed: Mar 23, 2026 (60 days late)
📅
48.7 days Total Age
⏱️
29.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
47.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557624
ASAP Coordinate w/other WO's EMSAR Customer Set-Up / Update Sheet
Closed
Q-00031969 How many pieces of equipment are in need of attention? 1 Manufacturer & Model: Cirrus Serial: 402 CL12009 Issue: will not charge Technician will need 2 batteries, 5004-113 and test the lift
Priority
High
Origin
Web
Reason
New Case
Contact
Jason Bernard
Owner
Sherry Reich
Created
Jan 9, 2026
Work Orders from this Case (1)
WO-01337336 (current) Invoiced
Repair • Christopher Ables
Created: Jan 12, 2026 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 29.4 days stuck in "Assigned"
⏱️
Total Delay 47.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.5d / 1.0d SLA
Awaiting Parts
19.2d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
29.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/6/26 CDempsey- reaching out to Chris Ables to ensure he has seen this wo.

2/3/2026spoke with Keith F, customer stated they have received parts, no tracking in the system. Keith is reaching out to parts source We received 2 boxes on Friday for you....

🔧 Work Performed
replaced batteries and ran a test on all functions. Charging.
🔍 Technician Findings
needs batteries need replaced
⚠️ Problem Description
Q-00031969 How many pieces of equipment are in need of attention? 1 Manufacturer & Model: Cirrus Serial: 402 CL12009 Issue: will not charge Technician will need 2 batteries, 5004-113 and test the lift
📄 Description
Tollos Cirrus 600 Ceiling Lift

Timeline

📞
Case Linked Jan 9, 12:24 PM
Case Number: 00557624
Subject: ASAP Coordinate w/other WO's EMSAR Customer Set-Up / Update Sheet
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Jan 12, 1:39 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Jan 12, 5:24 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Gavin Poole
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3h 42m
🚨 19.8 business days
📅
Status: Ready for Scheduling by Audrey Tharp Feb 9, 3:52 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 27d 22h
👷
▶
2 Status: Assigned Feb 9, 4:00 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Christopher Ables
⏳ 2.0 business days
💵
Expenses Added Feb 10, 4:23 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔩
2x Parts Added Feb 16, 8:16 AM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 25.0 business days
⏱️
▶
3 2x Labor Added Mar 23, 9:12 AM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Christopher Ables
From: Assigned
To: Completed
Duration in Previous: 41d 16h
🏁
Status: Closed by Christopher Ables
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Mar 25, 9:20 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Mar 28, 11:46 AM
Invoice Number: SM-257405

Bottlenecks

Awaiting Parts
Duration: 19.2 business days (threshold: 3.0 business days)
Exceeded by 16.2 business days
Assigned
Duration: 29.4 business days (threshold: 4.0 business hours)
Exceeded by 28.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00557624
Closed
📦
Parts Order 00088121
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Christopher Ables
Scheduled
N/A
Created
Jan 12, 1:39 PM
Invoice #
SM-257405

Work Details (5)

Name Type Status Qty Amount Date
WL-03099564 Expenses Open 1 $25.76 Feb 10, 4:23 PM
WL-03106815 Parts Open 2 $139.34 Feb 16, 8:16 AM
WL-03106816 Expenses Open 1 $0.00 Feb 16, 8:16 AM
WL-03154937 Labor Open 0.5 $74.50 Mar 23, 9:12 AM
WL-03154938 Labor Open 1.5 $178.50 Mar 23, 9:12 AM

Details