3/17/26- L2 Review - Error message when trying to generate invoice. Please update "Serviced On & Closed On" Dates. (see error message below. Thank you!
3/16/26 DPatton - L2 Review - Error message when trying to generate invoice. Please update "Serviced On & Closed On" Dates. (see error message below. Thank you!
🔧Work Performed
parts ordered and shipped to site
🔍Technician Findings
parts ordered and shipped to site
⚠️Problem Description
WE need 4 green adapters that connect the O2 tubing to the machine
DeVilbiss Healthcare Inc - 525DSC https://www.ebiotrack.com/workorder.php?wo=70810
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 23, 2026
To: john.miles@archwellhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337338Location: Archwell - PapagoAddress: 4420 E. McDowell Rd. Phoenix, AZ 85008Device: Problem Description: WE need 4 green adapters that connect the O2 tubing to the machine
D
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 16, 2026
To: john.miles@archwellhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337338Location: Archwell - PapagoAddress: 4420 E. McDowell Rd. Phoenix, AZ 85008Device: Problem Description: WE need 4 green adapters that connect the O2 tubing to the machine
D
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 9, 2026
To: john.miles@archwellhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337338Location: Archwell - PapagoAddress: 4420 E. McDowell Rd. Phoenix, AZ 85008Device: Problem Description: WE need 4 green adapters that connect the O2 tubing to the machine
D
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 2, 2026
To: john.miles@archwellhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337338Location: Archwell - PapagoAddress: 4420 E. McDowell Rd. Phoenix, AZ 85008Device: Problem Description: WE need 4 green adapters that connect the O2 tubing to the machine
D
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 26, 2026
To: john.miles@archwellhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337338Location: Archwell - PapagoAddress: 4420 E. McDowell Rd. Phoenix, AZ 85008Device: Problem Description: WE need 4 green adapters that connect the O2 tubing to the machine
D
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 19, 2026
To: john.miles@archwellhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337338Location: Archwell - PapagoAddress: 4420 E. McDowell Rd. Phoenix, AZ 85008Device: Problem Description: WE need 4 green adapters that connect the O2 tubing to the machine
D
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 12, 2026
To: john.miles@archwellhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337338Location: Archwell - PapagoAddress: 4420 E. McDowell Rd. Phoenix, AZ 85008Device: Problem Description: WE need 4 green adapters that connect the O2 tubing to the machine
D
Timeline
📞
Case Linked Jan 12, 9:49 AM
Case Number:00557964
Subject:Re: [EXTERNAL] QR Scan - Adaptor needed
Status:Closed
📋
▶
3
Work Order Created Jan 12, 1:42 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00088097
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨28.0 business days
⏱️
Labor Added Feb 20, 10:30 AM
Type:Labor
Status:Open
Qty:0.016666666666667
⚠️6.0 business days
🔩
▶
2
2x Parts Added Feb 27, 8:28 AM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Melissa Barrett
From:Awaiting Parts
To:L2 Review
Duration in Previous:45d 18h
⚠️5.0 business days
👷
▶
2
Status: Assigned Mar 5, 10:50 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Gavin Poole
Technician:Virtual Tech
👀
Status: L2 Review by Gavin PooleMar 5, 11:01 AM
From:Assigned
To:L2 Review
Duration in Previous:11m
⚠️5.0 business days
🏁
Status: Closed by Gavin PooleMar 11, 1:12 PM
From:L2 Review
To:Closed
Duration in Previous:6d 1h
⏳4.0 business days
👀
Status: L2 Review by Diane PattonMar 16, 12:28 PM
From:Closed
To:L2 Review
Duration in Previous:4d 23h
🏁
Status: Closed by Gavin PooleMar 17, 8:19 AM
From:L2 Review
To:Closed
Duration in Previous:19h 51m
👀
Status: L2 Review by Diane PattonMar 17, 9:47 AM
From:Closed
To:L2 Review
Duration in Previous:1h 28m
✔️
Status: Completed by Gavin PooleMar 17, 1:20 PM
From:L2 Review, Completed
To:Completed, Closed
Duration in Previous:3h 33m, 0m
📄
▶
2
Status: Ready to Bill Mar 17, 3:12 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256742
Bottlenecks
Awaiting Parts
Duration: 32.7 business days (threshold: 3.0 business days)
Exceeded by 29.7 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)