3/17 KKelch scheduled per logged email from William
3/2 KKelch called William to schedule Las Colinas for 3/6 between 9 and 11 am, Garland for 3/10 between 9 and 11 am, Fidelity Westlake for 3/17 between 9 and 11 am, AMP Wellness center for 3/17 between 1 and 2 pm, Brazos Crossover for 3/19 between 9 and 11 am, Apple Capital for 3/19 between 2 and 4 pm and Bee Cave Rd for 3/26 between 9 and 11 am. Customer confirmed. Call logged on WO-01337314
1/26 KKelch called William to schedule Giles Lane on 3/12, Brazos on 3/16, Apple Capital on 3/18, Bee Cave on 3/20 and Garland on 3/2, Westlake on 3/9 all arriving between 9 and 11 am. He needs to check with the sites and will call me back to confirm. Call logged on WO-01338524
1/19 KKelch called William to schedule Giles Lane on 3/12, Brazos on 3/16, Apple Capital on 3/18, Bee Cave on 3/20 and Garland on 3/2 all arriving between 9 and 11 am. Left VM. Call logged on WO-01337342
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
39 Pcs
https://www.ebiotrack.com/inspection.php?iid=32422
📧
Email:Re: Possible rescheduling dates for AMP Wellness Center
Completed Mar 17, 2026
From: william.recker@crossoverhealth.com
To: kaitlyn.kelch@emsar.com
April 7th, please.On Tue, Mar 17, 2026 at 1:30 PM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:Hi William,We can reschedule this inspection for 3/27 with arrival between 9 and 11 am or 4/7 with arrival between 9 and 11 am. Please let me know what works best for your team.Thank you,Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-ma
📧
Email: Possible rescheduling dates for AMP Wellness Center
Completed Mar 17, 2026
To: william.recker@crossoverhealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Possible rescheduling dates for AMP Wellness Center
Body:
Hi William,
We can reschedule this inspection for 3/27 with arrival between 9 and 11 am or 4/7 with arrival between 9 and 11 am. Please let me know what works best for your team.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The information in th
📋
Outbound to +17736336618
Completed Jan 19, 2026
1/19 KKelch called William to schedule Giles Lane on 3/12, Brazos on 3/16, Apple Capital on 3/18, Bee Cave on 3/20 and Garland on 3/2 all arriving between 9 and 11 am. Left VM. Call logged on WO-01337342
📅
WO-01337342 - Inspection - DD: 03/31/2026 - Austin - Crossover Health AMP Wellness Center - Austin - Giles Lane
Apr 7, 2026 10:00am – 2:00pm
Work Order: WO-01337342
Account: Crossover Health Management Services
Customer Case Number:
Location: Crossover Health AMP Wellness Center - Austin - Giles Lane
Address: 10801 Giles Lane, Bldg 30, Austin, TX 78754
Manufacturer:
Model #:
Serial #:
Contact Name: William Recker
Contact Phone: 773-6
Case #00557894 – eBiotrack - Automated New Inspection Created
Status: Closed | Priority: Standard
Annual Equipment Electrical Safety Test And Calibration Service
39 Pcs
https://www.ebiotrack.com/inspection.php?iid=32422
💬Case Comment
Internal Jan 12, 2026 1:48pm
Inspection Flag: ATTENTION TECHS, ASC'S AND MATERIALS MANAGEMENT.
DO NOT SHIP PARTS TO ANY CROSSOVER SITES. ALL PARTS FOR THIS ACCOUNT MUST BE SHIPPED DIRECTLY TO THE TECH. THE SITE WILL LOSE THE SHIPMENT IF SENT TO THEM.
Timeline
📞
Case Linked Jan 12, 6:01 AM
Case Number:00557894
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 12, 1:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Jan 12, 2:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:57m
🚨34.0 business days
🗓️
▶
2
Status: Scheduled Mar 2, 9:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-17T18:00:00.000+0000
🚨12.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchMar 17, 3:47 PM
Scheduled For:2026-04-07T14:00:00.000+0000
🚨16.0 business days
🔧
Status: Tech On Site by Anthony WirthApr 7, 10:21 AM
From:Scheduled
To:Tech On Site
Duration in Previous:35d 23h
⏱️
▶
2
5x Labor Added Apr 7, 7:02 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:8h 41m, 0m
📄
Status: Ready to Bill by Diane PattonApr 8, 4:46 PM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:21h 42m, 0m
💰
Status: Invoiced by Diane PattonApr 9, 11:46 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:19h 0m
🧾
Invoice Created Apr 9, 9:25 PM
Invoice Number:SM-258756
Bottlenecks
Assigned
Duration: 33.5 business days (threshold: 4.0 business hours)
Exceeded by 33.0 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)