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WO-01337348 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD-FIELD) • Preventive Maintenance • PSM

📍 Agilent Technologies Inc. — 2850 Centerville Rd, WILMINGTON DE, 19808

Jan 12, 2026 → Aug 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 43 biz days
Paused: 106 biz days
🕐 Clock stopped: Completed (Aug 14, 2026)
🏭 Customer Supplied Parts (2)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 12 → Jan 19, 2026
4 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 20, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 30, 2026
8 business days (counted)
Running total: 9 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Awaiting Parts
Jan 30 → Feb 24, 2026
16 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 3, 2026
4 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 14 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Mar 3 → Mar 5, 2026
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 18, 2026
8 business days (counted)
Running total: 23 of ? biz days used
⏸84d
⏸ Clock Paused
Status: Awaiting Parts
Mar 18 → Jul 17, 2026
84 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 17 → Jul 20, 2026
1 business day (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Entered
Jul 20 → Jul 20, 2026
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 20 → Jul 23, 2026
3 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 23 → Jul 23, 2026
0 business days (counted)
Running total: 27 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Jul 23 → Aug 13, 2026
15 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 13 → Aug 14, 2026
1 business day (counted)
Running total: 43 of ? biz days used
Created: Jan 12, 2026 Completed: Aug 14, 2026
Show SLA Clock Detail (20 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Jan 19 Awaiting Parts ⏸ Paused 4 —
Jan 19 → Jan 20 Ready for Scheduling ▶ Running 1 1
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Jan 30 Scheduled ▶ Running 8 9
Jan 30 → Feb 24 Awaiting Parts ⏸ Paused 16 —
Feb 24 → Feb 25 Ready for Scheduling ▶ Running 1 10
Feb 25 → Mar 3 Scheduled ▶ Running 4 14
Mar 3 → Mar 3 Reschedule ▶ Running 0 14
Mar 3 → Mar 5 Awaiting Parts - Customer ⏸ Paused 2 —
Mar 5 → Mar 6 Ready for Scheduling ▶ Running 1 15
Mar 6 → Mar 6 Assigned ▶ Running 0 15
Mar 6 → Mar 18 Scheduled ▶ Running 8 23
Mar 18 → Jul 17 Awaiting Parts ⏸ Paused 84 —
Jul 17 → Jul 20 Ready for Scheduling ▶ Running 1 24
Jul 20 → Jul 20 Entered ▶ Running 0 24
Jul 20 → Jul 23 Ready for Scheduling ▶ Running 3 27
Jul 23 → Jul 23 Assigned ▶ Running 0 27
Jul 23 → Aug 13 Scheduled ▶ Running 15 42
Aug 13 → Aug 14 Tech On Site ▶ Running 1 43
Dispatch 0.0d
Material Management 109.4d
Coordinators 50.4d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
109.4 days
Over SLA
Coordinators
50.4 days
Over SLA
Field Work
1.0 days
Over SLA
Created: Jan 12, 2026 Due: Aug 14, 2026 Completed: Aug 14, 2026 (on time)
📅
148.8 days Total Age
⏱️
84.8d in Awaiting Parts Longest Stage
🔄
19 transitions Status Changes
⚠️
133.1d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Rozier Cole — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 30, 2026
Visit 2 Mar 18, 2026
Visit 3 Aug 12, 2026
Visit 4 Aug 13, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558156
6008358602
Closed
Parts Prediction 01/09/2026 14:33:42 WF-BATCH Agent: WIGEORGE Timestamp: 2026-01-09 14:33:31 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 G8603-60002 ____________________ Note 01/09/2026 14:33:41 WF-BATCH Agent: WIGEORGE Timestamp: 2026-01-09 14:33:31 Sales: Jim Primm james.primm@agilent.com mobile: 516-375-4864 Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004236 internal field pm
Priority
High
Origin
Web
Reason
New Case
Contact
Tom Milligan
Owner
Leona Coonrod
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337348 (current) Completed
Preventive Maintenance • Rozier Cole
Created: Jan 12, 2026
Completed with significant delays
Completed • 213 days old
🚨
Primary Delay 84.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 133.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
106.4d / 3.0d SLA
Ready for Scheduling
10.3d / 1.0d SLA
Assigned
0.8d / 0.5d SLA
Scheduled
38.4d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Awaiting Parts - Customer
3.0d
Tech On Site
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/29/26 lcoonrod Per email from Agilent:

I just from Matt, who is on site in Little Falls. He said all

the parts are on site for the order 6008358602, and customer looking for service asap.

He also said the serial number was wrong, so I changed the serial number to MY2525HD05

Thank you

Wm. George


7/23 MOwens Tom replied back the weeks of 8/3 or 8/10 work for the service visit. Replied back to schedule the visit during 8/12-8/13.

7/23 MOwens Called to speak to Tom Milligan. Left vm for him to call back. Sent email as well.

7/17/26 lcoonrod

Yes we received these parts. Tom Milligan

7/15/26 lcoonrod sent follow up email to confirm parts delivery,

7/13/26 lcoonrod email sent to confirm parts delivery

EX8699367EXCHANGE TURBO-V70LP FOR VS LEAK DETE670029096CLEANING KIT FOR VACUUM + SPEC TUBEVSFLDCLVS SERIES CALIBRATED LEAK REPLACEMENTVSFLDHISHOT ION SOURCE KITVSFLDOVVS SERIES, VALVE BLOCK O-RING KIT695409005OIL MECH.VACUUM PUMP 1 LITER CONTAINERG8603-600023 Way ValveG8610-60008New-Assembly, spectrometer head


waybills

888458605222Delivered Friday, 2/06/2026 at 9:22 am Signed for by: MTREAT889222082176Delivered Thursday, 3/05/2026 at 10:05 am Signed for by: DWRIGHT889226591721Delivered Wednesday, 3/04/2026 at 10:15 am Signed for by: DWRIGHT874151059087Delivered Monday, 7/13/2026 at 9:28 am Signed for by: ATECH


7/8/26 lcoonrod 6/29/26 lcoonrod G8610-69008 has not shipped.

7/6/26 lcoonrod 6/29/26 lcoonrod G8610-69008 has not shipped.

7/2/26 lcoonrod 6/29/26 lcoonrod G8610-69008 has not shipped.

6/29/26 lcoonrod G8610-69008 has not shipped. email sent to Agilent. Part has been on back order since March

6/25/26 lcoonrod G8610-69008 still has not shipped

6/19/26 lcoonrod G8610-69008 still has not shipped

6/9/26 lcoonrod G8610-69008 still has not shipped

5/26/26 lcoonrod G8610-69008 still has not shipped

5/21/26 lcoonrod G8610-69008 still has not shipped

5/18/26 lcoonrod G8610-69008 still has not shipped

5/13/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly not shipped.

5/10/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly not shipped. exp date 4/17

5/7/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly not shipped. exp date 4/17

5/5/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly not shipped. exp date 4/17

4/29/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly not shipped. exp date 4/17

4/24/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly not shipped. exp date 4/17

4/22/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly not shipped. exp date 4/17

4/20/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly not shipped. exp date 4/17

4/16/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly not shipped. exp date 4/17

4/14/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly not shipped yet.

4/10/23 lcoonrod 8610-69008 EXCH-Spectrometer Assembly not shipped yet.

4/6/23 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly not shipped yet.

4/3/26 lcoonrod sent email to Agilent to follow up on Part 8610-69008 EXCH-Spectrometer Assembly. Expected delivery date has past (3/20/26)


4/2/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly not shipped yet.

4/1/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly not shipped yet.

3/30/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly has not shipped yet.

3/27/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly has not shipped yet.


3/23/26 lcoonrod Part 8610-69008 EXCH-Spectrometer Assembly has not shipped yet.

670029096CLEANING KIT FOR VACUUM + SPEC TUBE VSFLDHISHOT ION SOURCE KITVSFLDCLVS SERIES CALIBRATED LEAK REPLACEMENT VSFLDOVVS SERIES, VALVE BLOCK O-RING KIT695409005OIL MECH.VACUUM PUMP 1 LITER CONTAINER G8603-600023 Way Valve G8610-69008EXCH-Spectrometer Assembly


Waybill 889222082176 Delivered Thursday, 3/5/26 at 10:05 AM Signed for by: DWRIGHT

Waybill 889226591721 Delivered Wednesday, 3/4/26 at 10:15 AM Signed for by: DWRIGHT

Waybill 889226591721 Delivered Wednesday, 3/4/26 at 10:15 AM Signed for by: DWRIGHT


3/6 KSmith -- Scheduled for 3/17 per Tom's request. 9-11am on WO-01340871

3/6 KSmith-- Tom requested Thursday next week, as they have visitors M-W. Advised we do not have Thursday but have 3/13 available or any day the week of 3/16 available. Awaiting response. Logged on WO-01340871

3/6 KSmith -- Sent email to schedule for 3/11

3/5/26 lcoonrod

I received the following deliveries:

889226591721- Received 3/5/2026

889224416753- Received 3/4/2026

889231758370-Received on 3/4/2026

Tom Milligan


3/5/26 lcoonrod reordered parts have shipped. email sent to confirm delivery.

EX8699367EXCHANGE TURBO-V70LP FOR VS LEAK DETE670029096CLEANING KIT FOR VACUUM + SPEC TUBE VSFLDHISHOT ION SOURCE KITVSFLDCLVS SERIES CALIBRATED LEAK REPLACEMENT VSFLDOVVS SERIES, VALVE BLOCK O-RING KITG8603-600023 Way Valve 695409005OIL MECH.VACUUM PUMP 1 LITER CONTAINER 


waybill 888458605222 Delivered Friday, 2/6/26 at 9:22 AM Signed for by: MTREAT

waybill 889222082176 Delivered Thursday, 3/5/26 at 10:05 AM Signed for by: DWRIGHT

waybill 889226591721 Delivered Wednesday, 3/4/26 at 10:15 AM Signed for by: DWRIGHT




3/3/26 lcoonrod

Parts were delivered, but customer could not find anything, except the turbo pump. I just re-ordered pm parts for this SO, projected to arrive 3/9, next week. Per email from Wm. George.


2/25 KSmith -- Scheduled for 3/2-3/3 with Tom on WO-01340871

2/24/26 lcoonrod

Yes, the parts have arrived.

Tom Milligan


2/20/26 lcoonrod sent follow up email


2/13/26 lcoonrod email sent to confirm receipt of parts.

670029096CLEANING KIT FOR VACUUM + SPEC TUBEVSFLDHISHOT ION SOURCE KITVSFLDCLVS SERIES CALIBRATED LEAK REPLACEMENTVSFLDOVVS SERIES, VALVE BLOCK O-RING KIT695409005OIL MECH.VACUUM PUMP 1 LITER CONTAINERG8603-600023 Way ValveEX8699367EXCHANGE TURBO-V70LP FOR VS LEAK DETECT.

on way bills

887785165756887786845072887786845072888458605222



1/30/26 lcoonrod part back ordered

I added a turbo, part EX8699367 to the so Service Order: 6008358602, internal field pm WO-01337348

Wm. George


1/20 KSmith -- Scheduled for 1/26 with Tom on WO-01337354. ASC was not aware there were 10 WOs total. Only 1 WO was given to ASC when asked to cover this location.

1/19/26 lcoonrod

no response to emails (2). left message to confirm they have the parts.


1/16/26 lcoonrod sent follow up to confirm parts delivery

1/9/26 lcoonrod sent email to location to confirm delivery of parts

670029096 CLEANING KIT FOR VACUUM + SPEC TUBE

VSFLDHIS HOT ION SOURCE KIT VSFLDCL

VS SERIES CALIBRATED LEAK REPLACEMENT

VSFLDOV VS SERIES, VALVE BLOCK O-RING KIT

695409005 OIL MECH.VACUUM PUMP 1 LITER CONTAINER G8603-60002

3 Way Valve


Way bill 887785165756 SCHEDULED ELIVERY DATE Tuesday 1/13/26 by end of day Estimated between 8:00 AM - 12:00 PM Way bill 887786845072 Delivered Monday, /12/26 at 10:08 AM Signed for by: DWRIGHT

🔧 Work Performed
8/13 RCOLE SWAPPED SPECTUBE - PMD UNIT PER MFG INSTRUCTIONS - LEAK DOWN TESTED - CALIBRATED - VERIFIED WITH CX Note 07/28/2026 12:59:11 WIGEORGE chg s/n per Matt to MY2525HD05 ____________________ Note 07/08/2026 16:08:37 WIGEORGE Hello William , Account : Agilent Technologies Inc. [03-18-2026 ATI RM TEAM Roshan Khattry ] Part # G8610-69008 ( EXCH-Spectrometer Assembly ) Qty-1 is on Backorder in 2810. Nothing is in transit and WW. Expedited with the Controller via email to improve the date. Part controllers are expected to respond within 24 hours and we will update as soon as we receive a response. Email sent to FSE and Controller. Thanks & Regards, Roshan Khattry ____________________ Note 03/18/2026 12:55:59 ROKHATTR [03-18-2026 ATI RM TEAM Roshan Khattry ] Part # G8610-69008 ( EXCH-Spectrometer Assembly ) Qty-1 is on Backorder in 2810. Nothing is in transit and WW. Expedited with the Controller via email to improve the date. Part controllers are expected to respond within 24 hours and we will update as soon as we receive a response. Email sent to FSE and Controller. ____________________ Note 01/30/2026 14:22:08 ROKHATTR [01-30-2026 ATI RM TEAM Roshan Khattry] Part # EX8699367 Qty 1 is on Backorder in 2810. Part is in transit from 4100 Plant to 2810 with an ETA of 02/04/2026 under PO # 2400003330 with AWB # BE26907 . Once stock is received at 2810 shipment will be made. ____________________ Note 01/30/2026 09:30:29 WIGEORGE per pete, add turbo ____________________ Parts Prediction 01/09/2026 14:33:42 WF-BATCH Agent: WIGEORGE Timestamp: 2026-01-09 14:33:31 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 G8603-60002 ____________________ Note 01/09/2026 14:33:41 WF-BATCH Agent: WIGEORGE Timestamp: 2026-01-09 14:33:31 Sales: Jim Primm james.primm@agilent.com mobile: 516-375-4864 Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004236 internal field pm
🔍 Technician Findings
8/13 RCOLE FOUND UNIT NEEDING REPIAR/PM - FILAMENT POST BROKEN - NEW SPECTUBE ONSITE
⚠️ Problem Description
Parts Prediction 01/09/2026 14:33:42 WF-BATCH Agent: WIGEORGE Timestamp: 2026-01-09 14:33:31 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 G8603-60002 ____________________ Note 01/09/2026 14:33:41 WF-BATCH Agent: WIGEORGE Timestamp: 2026-01-09 14:33:31 Sales: Jim Primm james.primm@agilent.com mobile: 516-375-4864 Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004236 internal field pm
📄 Description
Wet, Helium LD MR15
📞 Call Description
VPD Field PM Trade

Timeline

📞
▶
3 Case Linked Jan 12, 2:14 PM
Case Linked → Work Order Created → Status: Awaiting Parts
📋
Work Order Created
Work Order: WO-01337348
Type: Preventive Maintenance
Priority: PSM
📦
Status: Awaiting Parts by Leona Coonrod
From: Entered
To: Awaiting Parts
Duration in Previous: 3m
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Leona Coonrod Jan 19, 2:15 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 6d 23h
👷
▶
2 Technician Assigned Jan 20, 9:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 34m
🗓️
▶
2 Status: Scheduled Jan 20, 11:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-26T14:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Jan 26, 12:19 PM
Scheduled For: 2026-01-27T14:00:00.000+0000
⚠️ 5.0 business days
📦
▶
2 Parts Requested Jan 30, 9:29 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Pete Ramos
From: Scheduled
To: Awaiting Parts
Duration in Previous: 9d 22h
⏱️
3x Labor Added Jan 30, 12:00 PM
Type: Labor, Travel
Status: Open
Qty: 2, 2.25, 114
🚨 17.0 business days
📅
Status: Ready for Scheduling by Leona Coonrod Feb 24, 8:08 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 24d 22h
🗓️
▶
2 Status: Scheduled Feb 25, 8:04 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-03T14:00:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Pete Ramos Mar 2, 10:42 PM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 14h
👤
Status: Awaiting Parts - Customer by Kourtney Smith Mar 3, 10:19 AM
From: Reschedule
To: Awaiting Parts - Customer
Duration in Previous: 11h 37m
⏳ 3.0 business days
🔩
7x Parts Added Mar 5, 1:31 PM
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Leona Coonrod Mar 5, 4:45 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 2d 6h
👷
▶
2 Technician Assigned Mar 6, 8:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 55m
📅
▶
2 Dispatch Scheduled Mar 6, 11:31 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2h 50m
⚠️ 9.0 business days
⏱️
5x Labor Added Mar 18, 1:37 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 117, 116
📦
▶
2 Parts Requested Mar 18, 1:43 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Pete Ramos
From: Scheduled
To: Awaiting Parts
Duration in Previous: 12d 1h
🚨 85.0 business days
📅
Status: Ready for Scheduling by Leona Coonrod Jul 17, 11:05 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 120d 21h
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith Jul 20, 8:11 AM
From: Ready for Scheduling, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 2d 21h, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jul 23, 9:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
🗓️
▶
2 Status: Scheduled Jul 23, 11:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-08-12T16:00:00.000+0000
🚨 16.0 business days
🔧
Status: Tech On Site by Rozier Cole Aug 13, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 1h
⏱️
▶
2 9x Labor Added Aug 13, 8:45 PM
9x Labor Added → Status: Completed
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 8h 17m

Bottlenecks

Awaiting Parts
Duration: 4.6 business days (threshold: 3.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Awaiting Parts
Duration: 17.0 business days (threshold: 3.0 business days)
Exceeded by 14.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Awaiting Parts
Duration: 84.8 business days (threshold: 3.0 business days)
Exceeded by 81.8 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours

🔗 Related Artifacts

📞
Case 00558156
Closed
📦
Parts Order 00089355
Closed
📦
Parts Order 00092778
Submitted to Customer

ℹ️ Work Order Details

Status
Completed
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
Aug 12, 12:00 PM
Created
Jan 12, 2:15 PM
Invoice #
N/A

Work Details (24)

Name Type Status Qty Amount Date
WL-03084998 Labor Open 2 $578.87 Jan 30, 12:00 PM
WL-03084999 Labor Open 2.25 $0.00 Jan 30, 12:00 PM
WL-03085000 Travel Open 114 $450.00 Jan 30, 12:00 PM
WL-03131552 Parts Open 1 $0.00 Mar 5, 1:31 PM
WL-03131553 Parts Open 1 $0.00 Mar 5, 1:31 PM
WL-03131554 Parts Open 1 $0.00 Mar 5, 1:31 PM
WL-03131555 Parts Open 1 $0.00 Mar 5, 1:31 PM
WL-03131556 Parts Open 1 $0.00 Mar 5, 1:31 PM
WL-03131557 Parts Open 1 $0.00 Mar 5, 1:31 PM
WL-03131558 Parts Open 1 $0.00 Mar 5, 1:31 PM
WL-03149270 Labor Open 2.25 $0.00 Mar 18, 1:37 PM
WL-03149271 Labor Open 2 $578.87 Mar 18, 1:37 PM
WL-03149272 Labor Open 2.25 $0.00 Mar 18, 1:37 PM
WL-03149273 Travel Open 117 $450.00 Mar 18, 1:37 PM
WL-03149274 Travel Open 116 $0.00 Mar 18, 1:37 PM
WL-03334696 Labor Open 8 $0.00 Aug 13, 8:45 PM
WL-03334697 Labor Open 0.5 $0.00 Aug 13, 8:45 PM
WL-03334698 Labor Open 5.5 $578.87 Aug 13, 8:45 PM
WL-03334699 Labor Open 6.5 $0.00 Aug 13, 8:45 PM
WL-03334700 Expenses Open 1 $174.46 Aug 13, 8:45 PM
WL-03334701 Expenses Open 1 $50.00 Aug 13, 8:45 PM
WL-03334702 Expenses Open 1 $25.00 Aug 13, 8:45 PM
WL-03334703 Travel Open 567 $800.00 Aug 13, 8:45 PM
WL-03334704 Travel Open 18 $150.00 Aug 13, 8:45 PM

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