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← WO Overview

WO-01337349 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Countryview Animal Hospital — 3150 US - 258 N Bus, KINSTON NC, 28504

Jan 12, 2026 → Jan 20, 2026

✅ Completed
P4 4 business days from creation
Target: Jan 16, 2026
🕐 Clock stopped: Completed (Jan 20)
⏸ 1d excluded (parts wait + holding)
✗ SLA Missed (3d late)
Dispatch 0.0d
Material Management 2.6d
Coordinators 6.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.6 days
Coordinators
6.9 days
Over SLA
Billing
0.0 days
Created: Jan 12, 2026 Due: Jan 21, 2026 Completed: Jan 20, 2026 (1 days early)
📅
6.6 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558024
Midmark Service Request Dispatch Authorization - WO-00145864
Closed
Zone 2 PROBLEM SUMMARY NWD - Sensor not detected in arm ADDITIONAL NOTES Imaging/X-Ray Dispatch. TS/replace usb at arm of xray. Please have tech take a look at program on PC as well. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you! PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 748570 E1-13044-L16 1.00000 Ship Exchanged Open 748570 002-10395-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Hailey Tindall
Owner
Erin Martin
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337349 (current) Invoiced
Repair • Eric Colon
Created: Jan 12, 2026 • Closed: Jan 20, 2026
Completed with minor delays
Invoiced • 122 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Awaiting Parts - Customer
2.6d
Assigned
2.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16 MOwens Hailey replied back that 1/20 with arrival around 12pm works for the repair visit.

1/15 MOwens Called to speak to Hailey Tindall. She was not in the office. Will send an email to schedule the repair visit.


01/14/2026 EMartin

Order No: 748570


Customer PO No: SR1519000


Customer: COUNTRYVIEW ANIMAL HOSPITAL


Service Request NO: 1519000


  


Ship To Name: COUNTRYVIEW ANIMAL HOSPITAL


Ship To Address: 3150 US - 258 N Bus    


Ship To City/State: KINSTON, NC 28504


Waybill (Tracking #): 1ZE444250370043464


Carrier: UPS-Parcel-Ground


  


The following items have shipped from Midmark Corporation on: 14-JAN-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 002-10395-00 SERIAL #: DESCRIPTION: USB SERVICE REPLACEMENT KIT


LINE NO: 2.1 QTY: 1 ITEM: E1-13044-L16 SERIAL #: DESCRIPTION: CABLE ASM USB MINI B EXT, 1.6M

01/12/2026 EMartin sent email to Hailey Tindall countryviewah@gmail.com advising WO-01337349 created A coordinator will be reaching out to get this scheduled.

🔧 Work Performed
1/20/26- EColon- Arrived on-site, functions checked unit. Sensor is recognized when plugged into computer but not when plugged into unit. Opened up control box, usb was disconnected from board. Looks like strain relief was not holding cords which caused cord to be pulled out. Adjusted strain relief. Tested sensor plugged into unit and sensor was recognized. Tested unit. Unit fully functional. Worked with Midmark Tech Support to get a return label to the customer for the unused parts.
🔍 Technician Findings
USB/sensor on unit will not connect to computer
⚠️ Problem Description
Zone 2 PROBLEM SUMMARY NWD - Sensor not detected in arm ADDITIONAL NOTES Imaging/X-Ray Dispatch. TS/replace usb at arm of xray. Please have tech take a look at program on PC as well. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you! PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 748570 E1-13044-L16 1.00000 Ship Exchanged Open 748570 002-10395-00 1.00000
📄 Description
DCVM-G0A/H

Timeline

📞
Case Linked Jan 12, 10:48 AM
Case Number: 00558024
Subject: Midmark Service Request Dispatch Authorization - WO-00145864
Status: Closed
📋
▶
2 Work Order Created Jan 12, 2:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Jan 12, 2:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 10m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Erin Martin Jan 14, 12:19 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 21h
👷
▶
2 Technician Assigned Jan 15, 10:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 25m
🗓️
▶
2 Status: Scheduled Jan 16, 9:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-20T17:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Jan 20, 1:42 PM
Type: Labor, Travel
Status: Open
Qty: 4, 254
⏱️
▶
2 2x Labor Added Jan 20, 6:43 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Eric Colon
From: Scheduled, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 4d 8h, 0m
⏳ 3.7 business days
📄
▶
2 Status: Ready to Bill Jan 23, 3:38 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Jan 23, 5:26 PM
Invoice Number: SM-252133

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00558024
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Eric Colon
Scheduled
Jan 20, 12:00 PM
Created
Jan 12, 2:19 PM
Invoice #
SM-252133

Work Details (5)

Name Type Status Qty Amount Date
WL-03071790 Labor Open 4 $0.00 Jan 20, 1:42 PM
WL-03071791 Travel Open 254 $110.00 Jan 20, 1:42 PM
WL-03071793 Travel Open 254 $0.00 Jan 20, 1:42 PM
WL-03072445 Labor Open 1.5 $165.00 Jan 20, 6:43 PM
WL-03072446 Labor Open 4.25 $0.00 Jan 20, 6:43 PM

Details