There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
1/15 SRogers: Updating scheduled date to tomorrow (1/16) due to parts arriving late.
🔧Work Performed
**R&R main board assembly
**PM Completed
**Function tested
**Wiped down kiosk with disinfectant cleaner
**Check and tested BP for leakage and over pressure switch.
**Calibrated unit
**Checked power cord condition.
**Confirm plexi board is not broken and ads are current.
🔍Technician Findings
Unit OOS
Main screen not displaying main menu interface.
⚠️Problem Description
Tech will be shipped head Unit Assembly for replacement.
Tech will be shipped Assembly Cuff for replacement. Replace all applicable parts.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call.
There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Model, LC500
Jan 19, 2026 2:49pm
@Luis Torres PM checklist is blank, please re-attach the complete one. Thank you
📅
WO-01337358 - Repair/PM - LC500 - S Weymouth - South Shore Hospital
Jan 16, 2026 12:30pm – 1:30pm
Work Order: WO-01337358
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: South Shore Hospital
Address: 55 Fogg RD, S Weymouth, MA 02190
Manufacturer: Merge SH Holdings, Inc.
Model #: LC500
Serial #: 500-1337
Contact Name: James Williams
Contact Phone: (210) 436-1855
Contact Email: