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WO-01337360 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Parts Sale • P7

📍 JCMC EMS HQ Station #5 — 415 Montgomery Street, Jersey City NJ, 07302

Jan 12, 2026 → Feb 27, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 22, 2026
✗ SLA Missed (14 biz days late)
Active: 21 biz days
Paused: 11 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸11d
⏸ Clock Paused
Status: Awaiting Parts
Jan 12 → Jan 28, 2026
11 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 10, 2026
9 business days (counted)
Running total: 9 of 7 biz days used
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 9 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 14, 2026
3 business days (counted)
Running total: 12 of 7 biz days used
▶ Clock Running
Status: Reschedule
Feb 14 → Feb 16, 2026
0 business days (counted)
Running total: 12 of 7 biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 28, 2026
9 business days (counted)
Running total: 21 of 7 biz days used
Created: Jan 12, 2026 Completed: Feb 28, 2026
Business Days Used 21 / 7
0 7d budget +14d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0 / 7
Jan 12 → Jan 12 L2 Screening ▶ Running 0 0 / 7
Jan 12 → Jan 28 Awaiting Parts ⏸ Paused 11 —
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0 / 7
Jan 28 → Jan 28 Assigned ▶ Running 0 0 / 7
Jan 28 → Feb 10 Scheduled ▶ Running 9 9 / 7
Feb 10 → Feb 10 Reschedule ▶ Running 0 9 / 7
Feb 10 → Feb 14 Scheduled ▶ Running 3 12 / 7
Feb 14 → Feb 16 Reschedule ▶ Running 0 12 / 7
Feb 16 → Feb 28 Scheduled ▶ Running 9 21 / 7
Dispatch 0.3d
Material Management 11.2d
Coordinators 22.9d
Billing 7.9d
✗ SLA Missed
Dispatch
0.3 days
Material Management
11.2 days
Over SLA
Coordinators
22.9 days
Over SLA
Billing
7.9 days
Over SLA
Created: Jan 12, 2026 Due: Feb 3, 2026 Completed: Feb 28, 2026 (24 days late)
📅
32.5 days Total Age
⏱️
11.2d in Awaiting Parts Longest Stage
🔄
12 transitions Status Changes
⚠️
31.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557927
EMS L2 Review
Closed
Stryker Power Cit – Jersey City - SN1906003500021: After a call, unit 303 noticed the back brake of the stretcher was broken (140839) 1 locking caster, 6086-200-010S
Priority
High
Origin
Email
Reason
New Case
Contact
Dexter Britton
Owner
Jessica Sells
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337360 (current) Invoiced
Parts Sale • Curtis Allen
Created: Jan 12, 2026 • Closed: Feb 27, 2026
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 11.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 31.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.3d / 1.0d SLA
Awaiting Parts
11.2d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
22.7d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
7.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/3/26 DPatton - Please cancel (work was completed on wo 1340595)

2/13 SRogers: Updating to reschedule - unit could not be located.

1/28 KSmith -- FSE is scheduled to be onsite for PMs already

🔧 Work Performed
CA - 2/6/26 Unit not found 2/27/26 - CA - This unit repair was already completed on 2/26/26, WO-01340595. No problem found with the locking caster, it was the steer lock assembly that was broken.
🔍 Technician Findings
CA - 2/6/26 Unit not found 2/27/26 - CA - This unit repair was already completed on 2/26/26, WO-01340595. No problem found with the locking caster, it was the steer lock assembly that was broken.
⚠️ Problem Description
Stryker Power Cit – Jersey City - SN1906003500021: After a call, unit 303 noticed the back brake of the stretcher was broken (140839) 1 locking caster, 6086-200-010S https://www.ebiotrack.com/workorder.php?wo=70817
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Jan 12, 8:39 AM
Case Number: 00557927
Subject: EMS L2 Review
Status: Closed
📋
▶
2 Work Order Created Jan 12, 3:18 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 12, 5:21 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Gavin Poole
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2h 2m
🚨 11.8 business days
📅
Status: Ready for Scheduling by Melissa Barrett Jan 28, 11:37 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 15d 18h
👷
▶
3 Technician Assigned Jan 28, 1:15 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 37m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-03T15:00:00.000+0000
💵
Expenses Added Jan 28, 2:27 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 2, 8:40 AM
Scheduled For: 2026-02-02T15:00:00.000+0000
📅
Dispatch Scheduled by Shawn Rogers Feb 3, 8:00 AM
Scheduled For: 2026-02-03T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Shawn Rogers Feb 4, 8:10 AM
Scheduled For: 2026-02-04T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Shawn Rogers Feb 5, 8:29 AM
Scheduled For: 2026-02-05T18:30:00.000+0000
📅
Dispatch Scheduled by Shawn Rogers Feb 6, 8:09 AM
Scheduled For: 2026-02-06T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Shawn Rogers Feb 9, 8:00 AM
Scheduled For: 2026-02-09T18:00:00.000+0000, 2026-02-09T17:00:00.000+0000
⏳ 2.0 business days
🔄
Status: Reschedule by Shawn Rogers Feb 10, 8:07 AM
From: Scheduled
To: Reschedule
Duration in Previous: 12d 18h
📅
▶
2 Dispatch Scheduled Feb 10, 8:13 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 5m
⏳ 4.0 business days
🔄
Status: Reschedule by Shawn Rogers Feb 13, 8:55 PM
From: Scheduled
To: Reschedule
Duration in Previous: 3d 12h
⏳ 0.4 business days
🗓️
▶
2 Status: Scheduled Feb 16, 8:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-27T15:00:00.000+0000
⚠️ 9.0 business days
✔️
▶
2 Status: Completed Feb 27, 8:55 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Curtis Allen
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.4 business days
💵
Status: Billing Review by Diane Patton Mar 3, 11:40 AM
From: Closed
To: Billing Review
Duration in Previous: 3d 14h
⚠️ 8.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 12, 12:37 PM
From: Billing Review, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 8d 23h, 0m
🚨 77.0 business days
🧾
Invoice Created Jun 30, 11:51 AM
Invoice Number: SM-256305

Bottlenecks

Awaiting Parts
Duration: 11.2 business days (threshold: 3.0 business days)
Exceeded by 8.2 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days

🔗 Related Artifacts

📞
Case 00557927
Closed
📦
Parts Order 00088120
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Parts Sale
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Feb 27, 10:00 AM
Created
Jan 12, 3:18 PM
Invoice #
SM-256305

Work Details (1)

Name Type Status Qty Amount Date
WL-03081823 Expenses Open 1 $0.00 Jan 28, 2:27 PM

Details