Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337363 ↗ ServiceMax

Crown Veterinary Specialists • Virtual Tech - Field Repair • P3

📍 Crown Veterinary Specialists — 23 Blossom Hill Rd, Lebanon NJ, 08833

Jan 12, 2026 → Apr 10, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 15, 2026
✗ SLA Missed (59 biz days late)
Active: 62 biz days
Budget: 3 biz days
🕐 Clock stopped: Canceled (Apr 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
62d
▶ Clock Running
Status: On Hold
Jan 12 → Apr 10, 2026
62 business days (counted)
Running total: 62 of 3 biz days used
Created: Jan 12, 2026 Canceled: Apr 10, 2026
Business Days Used 62 / 3
0 3d budget +59d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0 / 3
Jan 12 → Jan 12 L2 Screening ▶ Running 0 0 / 3
Jan 12 → Apr 10 On Hold ▶ Running 62 62 / 3
Dispatch 0.1d
Holding 62.4d (excluded)
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
62.4 days
Created: Jan 12, 2026 Due: Jan 15, 2026 Completed: Apr 10, 2026 (84 days late)
📅
62.5 days Total Age
⏱️
62.4d in On Hold Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00557957
Open WO-01337363 * add accepted quote or close if rejected
Closed
Machines are not holding charge. Not sure if new batteries needed or where they can go to be serviced. Not sure what to go from PARKS MEDICAL - 811-B Asset ID: 13149556 Parts needed 2 - 5383-28 1-989-1104-10
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda
Owner
Ashley Perry
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337363 (current) Canceled
Virtual Tech - Field Repair
Created: Jan 12, 2026
On Track
Canceled • 216 days old
🚨
Primary Delay 62.4 days stuck in "On Hold"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
On Hold
62.4d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/12 KHardison - Placing on hold per Sales. They need a qoute.
⚠️ Problem Description
Machines are not holding charge. Not sure if new batteries needed or where they can go to be serviced. Not sure what to go from PARKS MEDICAL - 811-B Asset ID: 13149556 2 - 5383-28 AmandaPhone: 9083195938Email:

Timeline

📞
Case Linked Jan 12, 9:46 AM
Case Number: 00557957
Subject: Open WO-01337363 * add accepted quote or close if rejected
Status: Closed
📋
▶
2 Work Order Created Jan 12, 3:22 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
⏸️
Status: On Hold by Kimberly Hardison Jan 12, 3:54 PM
From: L2 Screening
To: On Hold
Duration in Previous: 30m
🚨 63.0 business days
🚫
Status: Canceled by Wendy Argueta Apr 10, 3:17 PM
From: On Hold
To: Canceled
Duration in Previous: 87d 22h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00557957
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 12, 3:22 PM
Invoice #
N/A

Details