Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337426 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 New Jersey Respiratory Inc — 363 US Highway 46, FAIRFIELD NJ, 07004

Jan 13, 2026 → Feb 20, 2026

✅ Completed
PC Per client agreement
Target: Jan 27, 2026
🕐 Clock stopped: Completed (Feb 20)
✗ SLA Missed (23d late)
Dispatch 0.1d
Coordinators 22.2d
Field Work 0.0d
Incomplete 8.0d (excluded)
Billing 22.5d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
22.2 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
8.0 days
Billing
22.5 days
Over SLA
Created: Jan 13, 2026 Due: Jan 27, 2026 Completed: Feb 20, 2026 (23 days late)
📅
29.0 days Total Age
⏱️
20.5d in Billing Review Longest Stage
🔄
9 transitions Status Changes
⚠️
41.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00558270
URGENT Philips WO Request
Closed
FCO86600081 Follow up Repair – ASP EMSAR to repair SN - H295322376D13
Priority
High
Origin
Email
Reason
New Case
Contact
Robert Ramirez
Owner
Erin Martin
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337426 (current) Invoiced
Repair • Davon Cox
Created: Jan 13, 2026 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 20.5 days stuck in "Billing Review"
⏱️
Total Delay 41.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
16.0d / 0.5d SLA
Scheduled
6.2d / 2.0d SLA
Incomplete
8.0d
Completed
0.0d / 1.0d SLA
Closed
3.7d / 1.0d SLA
07e-Partial Project
2.0d
Billing Review
20.5d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/13/2026 RArnold - Repair WO for device that failed FCO81. PWO pending entitlement

🔧 Work Performed
FCO86600081 Follow up Repair – ASP EMSAR to repair SN - H295322376D13
🔍 Technician Findings
FCO86600081 Follow up Repair – ASP EMSAR to repair SN - H295322376D13
⚠️ Problem Description
FCO86600081 Follow up Repair – ASP EMSAR to repair SN - H295322376D13
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Jan 12, 5:50 PM
Case Number: 00558270
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 13, 8:08 AM
Work Order: WO-01337426
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Jan 13, 9:11 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 1h 2m
🚨 16.0 business days
📅
▶
2 Dispatch Scheduled Feb 3, 11:16 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 21d 2h
⚠️ 6.0 business days
⚠️
Status: Incomplete by Davon Cox Feb 10, 8:58 PM
From: Scheduled
To: Incomplete
Duration in Previous: 7d 9h
⚠️ 7.4 business days
⏱️
Labor Added Feb 19, 9:25 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
▶
2 Status: Completed Feb 20, 1:32 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Davon Cox
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
⏱️
Labor Added Feb 25, 9:23 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 25, 9:29 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 19h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 26, 3:01 PM
From: 07e-Partial Project
To: Billing Review
Duration in Previous: 1d 5h
🚨 20.8 business days
📄
Status: Ready to Bill by Mandy Newman Mar 26, 7:30 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 27d 15h
💰
Status: Invoiced by Josh Longway Mar 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 20h 30m

Bottlenecks

Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Billing Review
Duration: 20.5 business days (threshold: 2.0 business days)
Exceeded by 18.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00558270
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Feb 6, 1:00 PM
Created
Jan 13, 8:08 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03113209 Labor Open 0.25 $23.75 Feb 19, 9:25 PM
WL-03119118 Labor Open 0.016666666666667 $38.00 Feb 25, 9:23 AM

Details