1-15 Mburris email from POC Emma to set appt for 1-21 9am site only is free 2 days a week so asked for different day
1-14 Mburris email sent to POC
1-14 Mburris called site LM on Vmail
1-13 Mburris called site LM on Vmail
🔧Work Performed
Follow up done concerning WO-01295950 and WO-01295945. Parts need ordered for cases 00561006 and 00561008.
🔍Technician Findings
Call was opened up for follow up concerning WO-01295950.
⚠️Problem Description
Troubleshoot Swivel function not
working properly, handle broken off.
Model: Medical Illumination Inc - MI 500 061314-V
Model Type: Exam Table
Custom Field:
Notes:
Asset ID: 13274345
Site: WESTERN VETERINARY PARTNERS LLC - WVP Compass Veterinary Clinic
Department:Depreciation Start Date:Physical Location: Wet Table 1Depreciation Term: yrsSerial #: 0815334 https://www.ebiotrack.com/workorder.php?wo=70834
📧
Email: EMSAR Request for service at WVP Compass Veterinary Clinic (Email to schedule service)
Completed Jan 14, 2026
To: evroom@westernvetpartners.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at WVP Compass Veterinary Clinic (Email to schedule service)
Body:
Hi Emma Vroom,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Troubleshoot Swivel function not
working properly, handle broken off..
Here’s the location information we have on file:
Location:
WVP Compass Veterinary Clinic
3 Monroe Pkwy Ste Y
Lake Oswego, OR 97035
C
📋
Outbound to +15713297068
Completed Jan 14, 2026
1-14 Mburris called site LM on Vmail
📅
WO-01337443 - Virtual Tech - Field Repair - Lake Oswego - WVP Compass Veterinary Clinic
Jan 21, 2026 12:00pm – 3:00pm
Work Order: WO-01337443
Account: WESTERN VETERINARY PARTNERS LLC
Customer Case Number:
Location: WVP Compass Veterinary Clinic
Address: 3 Monroe Pkwy Ste Y, Lake Oswego, OR 97035
Manufacturer:
Model #:
Serial #:
Contact Name: Emma Vroom
Contact Phone: 571-329-7068
Contact Email: evroom@westernve
Timeline
📞
Case Linked Jan 12, 3:02 PM
Case Number:00558191
Subject:<no subject>
Status:Closed
📋
▶
2
Work Order Created Jan 13, 9:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Jan 13, 10:35 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Jason Morris
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 15, 11:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-21T17:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Jason MorrisJan 21, 1:00 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 1h
⏱️
▶
2
3x Labor Added Jan 21, 1:56 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Morris
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 1m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonJan 23, 5:05 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 3h
⚠️8.9 business days
📨
▶
2
Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number:SM-252986
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 8.2 business days (threshold: 1.0 business days)