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WO-01337458 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Radiology Group — 75 Veronica Ave, Somerset NJ, 08873

Jan 13, 2026 → Mar 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (25 biz days early)
Active: 46 biz days
Paused: 4 biz days
🕐 Clock stopped: Completed (Mar 26, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 14, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸4d
⏸ Clock Paused
Status: Ready for Release
Jan 14 → Jan 21, 2026
4 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 1 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Jan 21 → Mar 26, 2026
45 business days (counted)
Running total: 46 of ? biz days used
Created: Jan 13, 2026 Completed: Mar 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 14 Created ▶ Running 1 1
Jan 14 → Jan 21 Ready for Release ⏸ Paused 4 —
Jan 21 → Jan 21 Assigned ▶ Running 0 1
Jan 21 → Mar 26 Scheduled ▶ Running 45 46
Dispatch 2.0d
Holding 5.0d (excluded)
Coordinators 45.6d
Billing 1.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
5.0 days
Coordinators
45.6 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 13, 2026 Due: Apr 30, 2026 Completed: Mar 26, 2026 (35 days early)
📅
51.0 days Total Age
⏱️
45.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
48.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558348
URGENT Philips WO Request
Closed
PM - Contract - Customer Value PM - PMPLAN1041502 - CON1179869
Priority
High
Origin
Email
Reason
New Case
Contact
Denise Deliz (US)
Owner
Erin Martin
Created
Jan 13, 2026
Work Orders from this Case (2)
WO-01337455 Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 13, 2026 • Closed: Mar 26, 2026
WO-01337458 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 13, 2026 • Closed: Mar 26, 2026
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 45.6 days stuck in "Scheduled"
⏱️
Total Delay 48.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
5.0d
Scheduled
45.6d / 2.0d SLA
Closed
4.3d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/21/2026 Cever received email from Michele Nowinski <michele.nowinski@univrad.com> confirming apt for March 26th starting at 10 a.m.

01/21/2026 Cever sent email to Michele Nowinski <michele.nowinski@univrad.com> trying to confirm date for service

01/14/2026 Cever sent email to Michele Nowinski <michele.nowinski@univrad.com> with Date options

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
PM - Contract - Customer Value PM - PMPLAN1041465 - CON1179796
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Jan 13, 7:08 AM
Case Number: 00558348
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 13, 9:33 AM
Work Order: WO-01337458
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Jan 14, 7:32 AM
From: Entered
To: Ready for Release
Duration in Previous: 21h 58m
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Jan 21, 1:53 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 6h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-03-26T14:00:00.000+0000
🚨 46.0 business days
⏱️
5x Labor Added Mar 26, 5:22 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 1.25, 76, 77
✔️
Status: Completed by Jason Yenser Mar 26, 5:34 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 64d 2h, 0m
⏳ 4.8 business days
⏱️
▶
2 Labor Added Apr 1, 10:41 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 45.6 business days (threshold: 2.0 business days)
Exceeded by 43.6 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

📞
Case 00558348
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Mar 26, 10:00 AM
Created
Jan 13, 9:33 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03161480 Labor Open 2 $0.00 Mar 26, 5:22 PM
WL-03161481 Labor Open 1.5 $275.00 Mar 26, 5:22 PM
WL-03161482 Labor Open 1.25 $0.00 Mar 26, 5:22 PM
WL-03161483 Travel Open 76 $0.00 Mar 26, 5:22 PM
WL-03161484 Travel Open 77 $0.00 Mar 26, 5:22 PM
WL-03168532 Labor Open 0.016666666666667 $38.00 Apr 1, 10:41 AM

Details