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WO-01337462 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Radiology Group — 111 Union Valley Rd, Monroe NJ, 08831

Jan 13, 2026 → Mar 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (32 biz days early)
Active: 42 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Mar 17, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 14, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 14 → Jan 15, 2026
1 business day (not counted)
41d
▶ Clock Running
Status: Scheduled
Jan 15 → Mar 17, 2026
41 business days (counted)
Running total: 42 of ? biz days used
Created: Jan 13, 2026 Completed: Mar 17, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 14 Created ▶ Running 1 1
Jan 14 → Jan 15 Ready for Release ⏸ Paused 1 —
Jan 15 → Mar 17 Scheduled ▶ Running 41 42
Dispatch 2.0d
Holding 2.0d (excluded)
Coordinators 42.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
2.0 days
Coordinators
42.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 13, 2026 Due: Apr 30, 2026 Completed: Mar 17, 2026 (44 days early)
📅
44.0 days Total Age
⏱️
42.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
42.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00558349
URGENT Philips WO Request
Closed
PM - Contract - Customer Value PM - PMPLAN1041516 - CON1179888
Priority
High
Origin
Email
Reason
New Case
Contact
Heather Kmiec
Owner
Erin Martin
Created
Jan 13, 2026
Work Orders from this Case (2)
WO-01337462 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 13, 2026 • Closed: Mar 17, 2026
WO-01337463 Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 13, 2026 • Closed: Mar 17, 2026
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 42.0 days stuck in "Scheduled"
⏱️
Total Delay 42.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
2.0d
Scheduled
42.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/15/2026 RFosbury Nadege Thomas <nadege.thomas@univrad.com> confirmed FSE onsite March 17th

01/14/2026 Cever sent email to Nadege Thomas <nadege.thomas@univrad.com> with date options

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
PM - Contract - Customer Value PM - PMPLAN1041516 - CON1179888
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Jan 13, 7:09 AM
Case Number: 00558349
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 13, 9:40 AM
Work Order: WO-01337462
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Jan 14, 7:32 AM
From: Entered
To: Ready for Release
Duration in Previous: 21h 51m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Jan 15, 8:56 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-16T05:00:00.000+0000, 2026-01-16T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 1d 1h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-03-17T14:00:00.000+0000
🚨 42.0 business days
⏱️
5x Labor Added Mar 17, 4:42 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 1.5, 1.25, 94, 96
✔️
▶
2 Status: Completed Mar 17, 4:59 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jason Yenser
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
Labor Added Mar 18, 12:36 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 18, 12:41 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 39m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 42.0 business days (threshold: 2.0 business days)
Exceeded by 40.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

📞
Case 00558349
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Mar 17, 10:00 AM
Created
Jan 13, 9:40 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03147878 Labor Open 2.25 $0.00 Mar 17, 4:42 PM
WL-03147879 Labor Open 1.5 $275.00 Mar 17, 4:42 PM
WL-03147880 Labor Open 1.25 $0.00 Mar 17, 4:42 PM
WL-03147881 Travel Open 94 $0.00 Mar 17, 4:42 PM
WL-03147882 Travel Open 96 $0.00 Mar 17, 4:42 PM
WL-03149083 Labor Open 0.016666666666667 $38.00 Mar 18, 12:36 PM

Details