Midmark Service Request Dispatch Authorization - WO-00145899
Closed
Zone 1
WD Tripping the breaker.
ADDITIONAL NOTES
Secondary contact : Kenia Lazo - For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you
Ship Exchanged Open 748755 002-1148-00 1.00000
Ship Exchanged Open 748755 002-1143-00 1.00000
Ship Exchanged Open 748755 002-10453-00 1.00000
1/19 KKelch called Emely to schedule for 1/21 between 9 and 11 am. Customer confirmed.
1/15 KKelch called Emely to schedule for 1/15 between 9 and 11 am. Advised to call back on Monday.
1/14/26 lcoonrod
Your shipment
1ZE444250370930353
Estimated delivery date will be available when UPS receives the package.
Order No: 748755
Customer PO No: SR1519864
Customer: Midmark No Charge
Service Request NO: 1519864
Ship To Name: Banfield Pet Hospital
Ship To Address: 10275 S Post Oak Rd STE 39
Ship To City/State: Houston, TX 77096-4306
Waybill (Tracking #): 1ZE444250370930353
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 14-JAN-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10453-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 COMPRESSOR CHECK VALVE
LINE NO: 2.1 QTY: 1 ITEM: 002-1148-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 SOLENOID 115V
LINE NO: 3.1 QTY: 1 ITEM: 002-1143-00 SERIAL #: DESCRIPTION: KIT, MUFFLER, 1/8 MPT, BRONZE
1/13/26 SReich - Spoke to Kenyia, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
🔧Work Performed
1/21 CLacy- Removed and replaced check valve and solenoid on the air compressor with new parts from midmark. Functional testing passed. This unit is in proper working condition and is ready to return to service
🔍Technician Findings
Unit trips the breaker on the back
⚠️Problem Description
Zone 1
WD Tripping the breaker.
ADDITIONAL NOTES
Secondary contact : Kenia Lazo - For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 4. Thank you
Ship Exchanged Open 748755 002-1148-00 1.00000
Ship Exchanged Open 748755 002-1143-00 1.00000
Ship Exchanged Open 748755 002-10453-00 1.00000
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +17137289430
Completed Jan 19, 2026
1/19 KKelch called Emely to schedule for 1/21 between 9 and 11 am. Customer confirmed.
📋
Outbound to +17137289430
Completed Jan 15, 2026
1/15 KKelch called Emely to schedule for 1/15 between 9 and 11 am. Advised to call back on Monday.
📋
Outbound to +17137289430
Completed Jan 13, 2026
Spoke to Kenyia, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
Work Order: WO-01337464
Account: MIDMARK
Customer Case Number: SR 1519864
Location: Banfield Pet Hospital
Address: 10275 S Post Oak Rd, STE 39, Houston, TX 77096-4306
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2673225
Contact Name: Emely Morales
Contact Phone: 1(713) 728-
PDF
SRA_WO-00145899_ver1
Jan 13, 2026
PDF
SRA_WO-00145899_ver1
Jan 22, 2026
Timeline
📞
Case Linked Jan 12, 4:34 PM
Case Number:00558229
Subject:Midmark Service Request Dispatch Authorization - WO-00145899
Status:Closed
📋
Work Order Created Jan 13, 9:44 AM
Work Order:WO-01337464
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Sherry ReichJan 13, 9:49 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Jan 13, 10:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:51m, 0m
⏳2.0 business days
📅
Status: Ready for Scheduling by Leona CoonrodJan 14, 5:20 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1d 6h
👷
▶
2
Status: Assigned Jan 15, 9:06 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Chane Lacy
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 19, 9:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-21T15:00:00.000+0000
⏳4.0 business days
⏱️
3x Labor Added Jan 22, 9:11 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 41
✔️
Status: Completed by Chane LacyJan 22, 9:24 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:3d 11h, 0m
⏳3.3 business days
📄
▶
2
Status: Ready to Bill Jan 27, 1:00 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️8.0 business days
🧾
Invoice Created Feb 5, 5:06 PM
Invoice Number:SM-252327
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)