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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337467 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Radiology Group — 48 N Gilbert St, Tinton Falls NJ, 07701

Jan 13, 2026 → Mar 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (28 biz days early)
Active: 42 biz days
Paused: 5 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Jan 13 → Jan 21, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Jan 21 → Mar 23, 2026
42 business days (counted)
Running total: 42 of ? biz days used
Created: Jan 13, 2026 Completed: Mar 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Jan 21 Ready for Release ⏸ Paused 5 —
Jan 21 → Jan 21 Assigned ▶ Running 0 0
Jan 21 → Mar 23 Scheduled ▶ Running 42 42
Dispatch 0.4d
Holding 5.8d (excluded)
Coordinators 42.9d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
5.8 days
Coordinators
42.9 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Jan 13, 2026 Due: Apr 30, 2026 Completed: Mar 23, 2026 (38 days early)
📅
48.0 days Total Age
⏱️
42.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
43.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558350
URGENT Philips WO Request
Closed
PM - Contract - Customer Value PM - PMPLAN1041490 - CON1179853
Priority
High
Origin
Email
Reason
New Case
Contact
Michele Dunne
Owner
Erin Martin
Created
Jan 13, 2026
Work Orders from this Case (1)
WO-01337467 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 13, 2026 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 42.9 days stuck in "Scheduled"
⏱️
Total Delay 43.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
5.8d
Assigned
0.0d / 0.5d SLA
Scheduled
42.9d / 2.0d SLA
Completed
0.6d / 1.0d SLA
Closed
3.3d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/21/2026 Cever received email from michele.dunne@univrad.com confirming FSE onsite for March 23rd starting at 10 a.m.

01/13/2026 Cever sent email to Michele Dunne <michele.dunne@univrad.com> with Date options.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
PM - Contract - Customer Value PM - PMPLAN1041490 - CON1179853
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Jan 13, 7:10 AM
Case Number: 00558350
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 13, 9:47 AM
Work Order: WO-01337467
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Jan 13, 12:48 PM
From: Entered
To: Ready for Release
Duration in Previous: 3h 0m
⚠️ 6.0 business days
👷
▶
4 Technician Assigned Jan 21, 11:37 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 7d 22h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-03-23T14:00:00.000+0000
🚨 43.0 business days
✔️
▶
2 Status: Completed Mar 23, 12:23 PM
Status: Completed → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 105
⏱️
▶
2 Labor Added Mar 23, 5:11 PM
Labor Added → Status: Closed
🏁
Status: Closed by Jason Yenser
From: Completed
To: Closed
Duration in Previous: 4h 49m
⏳ 3.8 business days
⏱️
Labor Added Mar 26, 11:27 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 26, 11:42 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
📄
Status: Ready to Bill by Timothy Amburgey Mar 26, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 0m
💰
Status: Invoiced by Josh Longway Mar 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Scheduled
Duration: 42.9 business days (threshold: 2.0 business days)
Exceeded by 40.9 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

📞
Case 00558350
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Mar 23, 10:00 AM
Created
Jan 13, 9:47 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03155291 Labor Open 1.5 $275.00 Mar 23, 12:24 PM
WL-03155292 Travel Open 105 $0.00 Mar 23, 12:24 PM
WL-03155886 Labor Open 1.5 $0.00 Mar 23, 5:11 PM
WL-03160551 Labor Open 0.016666666666667 $38.00 Mar 26, 11:27 AM

Details