Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337495 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Lowell Correctional Institute — 11120 NW Gainesville Rd, Ocala FL, 34482

Jan 13, 2026 → Feb 3, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 3)
✗ SLA Missed (4d late)
Dispatch 0.0d
Coordinators 17.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.7 days
Over SLA
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 30, 2026 Completed: Feb 3, 2026 (3 days late)
📅
16.0 days Total Age
⏱️
10.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
14.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558261
New Inspection WO Request - Lowell Correctional Institute
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 43 https://www.ebiotrack.com/inspection.php?iid=32445
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sabrina Midea
Owner
Shelby Robinson
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337495 (current) Invoiced
Inspection • Yves Dessin
Created: Jan 13, 2026 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 10.9 days stuck in "Scheduled"
⏱️
Total Delay 14.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
10.9d / 2.0d SLA
Closed
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/26 AJinerson - Received email back from POC Sabrina confirming scheduling for Tuesday, 2/3 with eta between 10:30am - 12:30pm. Advising site admin as well.

POC onsite:

Arrival instructions:

Specific requirements:


1/19/26 AJinerson - Sent follow up email to POC Sabrina offering tech visit on Tuesday, 2/3 with eta between 10:30am-12:30pm.


1/19/26 AJinerson - Called site to follow up and schedule tech visit. Phone rang for 1 min 20 seconds with no answer and no option to leave VM.  


01/16/2026 LHill-Called 352.690.8859 for Sabrina Midea. She confirmed contact & equipment.  

Scheduling ahead needed: Yes.  

Certain day or time: M-F 7:30 AM – 4:00 PM 

Confirmed contact information is correct: Yes.  

Anything additional needed for tech to gain access to the facility: Previous tech we used has clearance. 

See logged email.


1/13/26 AJinerson - WO just created on 1/13 but showing due EOM - 1/30. Sent in WO needing SLA updated Teams Chat to be updated.


01/13/2026 LHill-sent email to Sabrina Midea at smidea@teamcenturion.com to confirm contact & equipment.


01/13/2026 LHill-Called 352.690.8859 for Sabrina Midea to confirm contact & equipment. The line just rings until it disconnects. Unable to leave a message.

🔧 Work Performed
Inspected and calibration verified 66 devices All 66 devices passed
🔍 Technician Findings
Inspected and calibration verified 66 devices All 66 devices passed
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 43 https://www.ebiotrack.com/inspection.php?iid=32445

Timeline

📞
Case Linked Jan 12, 5:26 PM
Case Number: 00558261
Subject: New Inspection WO Request - Lowell Correctional Institute
Status: Closed
📋
▶
2 Work Order Created Jan 13, 10:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Jan 19, 12:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 2h
📅
▶
2 Dispatch Scheduled Jan 20, 11:44 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 23h 4m
🚨 11.0 business days
⏱️
▶
2 6x Labor Added Feb 3, 3:15 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 3h, 0m
📄
Status: Ready to Bill by Diane Patton Feb 4, 11:09 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 19h 53m, 0m
💰
Status: Invoiced by Diane Patton Feb 4, 11:14 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 3.0 business days
🧾
Invoice Created Feb 7, 12:56 PM
Invoice Number: SM-252959

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

📞
Case 00558261
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Feb 3, 10:30 AM
Created
Jan 13, 10:36 AM
Invoice #
SM-252959

Work Details (6)

Name Type Status Qty Amount Date
WL-03089679 Labor Open 3 $0.00 Feb 3, 3:15 PM
WL-03089680 Labor Open 4.5 $1,614.00 Feb 3, 3:15 PM
WL-03089681 Labor Open 1.5 $0.00 Feb 3, 3:15 PM
WL-03089682 Travel Open 165 - Feb 3, 3:15 PM
WL-03089683 Travel Open 70 - Feb 3, 3:15 PM
WL-03089684 Expenses Open 1 $0.00 Feb 3, 3:15 PM

Details