Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337518 ↗ ServiceMax

Centerville Clinics, Inc. • Inspection • PSM

📍 Centerville Clinics - Republic Doctor’s Office — 1006 Main St, Republic PA, 15475

Jan 13, 2026 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (41 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Feb 18, 2026
24 business days (counted)
Running total: 24 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 25, 2026
25 business days (counted)
Running total: 49 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 1, 2026
5 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Jan 13, 2026 Completed: Apr 1, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Feb 18 Ready for Scheduling ▶ Running 24 24
Feb 18 → Mar 25 Assigned ▶ Running 25 49
Mar 25 → Apr 1 Scheduled ▶ Running 5 54
Apr 1 → Apr 1 Tech On Site ▶ Running 0 54
Dispatch 0.0d
Coordinators 56.9d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
56.9 days
Over SLA
Field Work
0.2 days
Created: Jan 13, 2026 Due: Mar 31, 2026 Completed: Apr 1, 2026 (on time)
📅
54.9 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
54.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00558336
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration # of pieces 31 https://www.ebiotrack.com/inspection.php?iid=32438
Priority
Standard
Origin
Email
Reason
New Case
Contact
Martin Nigro
Owner
Erin Martin
Created
Jan 13, 2026
Work Orders from this Case (1)
WO-01337518 (current) Invoiced
Inspection • Eric Colon
Created: Jan 13, 2026 • Closed: Apr 1, 2026
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 54.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
24.9d / 1.0d SLA
Assigned
26.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/25 MOwens Sent email back to Ralph to confirm scheduling this location for 4/1 between 9a-12p

3/5 MOwens Ralph replied back to the email that he is still waiting for the PO approval to schedule the inspection visit at this location.

🔧 Work Performed
4/1/26- EColon- Arrived on site, checked in with Front desk. Completed 34 inspections. Inspections Complete.
🔍 Technician Findings
annual inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration # of pieces 31 https://www.ebiotrack.com/inspection.php?iid=32438

Timeline

📞
Case Linked Jan 13, 6:00 AM
Case Number: 00558336
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 13, 11:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 25.0 business days
👷
▶
2 Status: Assigned Feb 18, 9:11 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Pero Popovic
🚨 26.0 business days
👷
Technician Assigned by Melissa Owens Mar 25, 11:13 AM
Technician: Eric Colon
🗓️
▶
2 Status: Scheduled Mar 25, 11:20 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-04-01T13:00:00.000+0000
⚠️ 5.0 business days
💵
Expenses Added Mar 31, 5:08 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Eric Colon Apr 1, 10:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏱️
3x Labor Added Apr 1, 11:45 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2.5, 8.8
✔️
Status: Completed by Eric Colon Apr 1, 12:17 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 38m, 0m
📄
Status: Ready to Bill by Diane Patton Apr 2, 11:51 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 23h 33m, 0m
🚨 10.0 business days
🧾
Invoice Created Apr 15, 11:45 AM
Invoice Number: SM-258143

Bottlenecks

Ready for Scheduling
Duration: 24.9 business days (threshold: 1.0 business days)
Exceeded by 23.9 business days
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours

🔗 Related Artifacts

📞
Case 00558336
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Eric Colon
Scheduled
Apr 1, 9:00 AM
Created
Jan 13, 11:27 AM
Invoice #
SM-258143

Work Details (4)

Name Type Status Qty Amount Date
WL-03167499 Expenses Open 1 $0.00 Mar 31, 5:08 PM
WL-03168692 Labor Open 0.5 $0.00 Apr 1, 11:45 AM
WL-03168693 Labor Open 2.5 $1,166.25 Apr 1, 11:45 AM
WL-03168694 Travel Open 8.8 - Apr 1, 11:45 AM

Details