Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337519 ↗ ServiceMax

MIDMARK • Repair • P4

📍 BAYOU CITY VETERINARY HOSPITAL — 4720 Washington Ave Ste D, Houston TX, 77007

Jan 13, 2026 → Jan 15, 2026

✅ Completed
P4 4 business days from creation
Target: Jan 19, 2026
🕐 Clock stopped: Tech Off Site (Jan 16)
✓ SLA Met (3d early)
Dispatch 0.0d
Coordinators 2.9d
Field Work 0.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.9 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 19, 2026 Completed: Jan 16, 2026 (3 days early)
📅
3.1 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558256
Midmark Service Request Dispatch Authorization - WO-00145903
Closed
Zone 1 WD Pressure Issues ADDITIONAL NOTES Customer may have parts needed for this unit. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kayla Swanson
Owner
Sherry Reich
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337519 (current) Invoiced
Repair • Arturo Diaz
Created: Jan 13, 2026 • Closed: Jan 15, 2026
Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14 KKelch called Kayla to reschedule for tomorrow between 3 and 4 pm. Audrey confirmed. Customer is set on time.

1/13 KKelch called Kayla to schedule for 1/16 between 1 and 3 pm. Customer confirmed. 

1/13/26 SReich - Spoke to Wendy, gave her the WO # and told her someone would be reaching out to schedule.  

🔧 Work Performed
- replaced air tank tubing that was cut short for temporary repair on last visit - tested for proper functionality - equipment restored and returned to service
🔍 Technician Findings
Normal equipment conditions
⚠️ Problem Description
Zone 1 WD Pressure Issues ADDITIONAL NOTES Customer may have parts needed for this unit. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Jan 12, 5:21 PM
Case Number: 00558256
Subject: Midmark Service Request Dispatch Authorization - WO-00145903
Status: Closed
📋
▶
2 Work Order Created Jan 13, 11:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Jan 13, 11:55 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 22m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-16T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 14, 5:23 PM
Scheduled For: 2026-01-15T21:00:00.000+0000
🔧
▶
2 Status: Tech On Site Jan 15, 3:28 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
🚗
▶
3 Status: Tech Off Site Jan 15, 8:28 PM
Status: Tech Off Site → 4x Labor Added → Status: Completed
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 30
✔️
Status: Completed by Arturo Diaz
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 3.4 business days
📄
▶
3 Status: Ready to Bill Jan 20, 11:42 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-251717

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00558256
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Arturo Diaz
Scheduled
Jan 15, 4:00 PM
Created
Jan 13, 11:29 AM
Invoice #
SM-251717

Work Details (5)

Name Type Status Qty Amount Date
WL-03066636 Labor Open 1.5 $0.00 Jan 15, 3:30 PM
WL-03067204 Labor Open 1 $110.00 Jan 15, 8:31 PM
WL-03067205 Labor Open 1 $0.00 Jan 15, 8:31 PM
WL-03067206 Travel Open 30 $110.00 Jan 15, 8:31 PM
WL-03067207 Travel Open 30 $0.00 Jan 15, 8:31 PM

Details