Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337521 ↗ ServiceMax

Centurion of Kansas • Inspection • PSM

📍 Hutchinson Correctional Facility - South Unit — 1001 E Ave G, Hutchinson KS, 67501

Jan 13, 2026 → Jun 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (96 biz days late)
Active: 109 biz days
🕐 Clock stopped: Completed (Jun 18, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Jan 15 → Feb 11, 2026
18 business days (counted)
Running total: 20 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 11 → Mar 2, 2026
12 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 33 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 30, 2026
19 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 30 → Mar 31, 2026
1 business day (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 2, 2026
2 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 55 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 27, 2026
17 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 72 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Apr 27 → May 19, 2026
16 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Entered
May 19 → May 19, 2026
0 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Assigned
May 19 → May 19, 2026
0 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Scheduled
May 19 → May 22, 2026
3 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Reschedule
May 22 → May 27, 2026
2 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Assigned
May 27 → May 27, 2026
0 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → Jun 5, 2026
7 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Entered
Jun 5 → Jun 5, 2026
0 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 5 → Jun 5, 2026
0 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 5 → Jun 17, 2026
8 business days (counted)
Running total: 108 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 17 → Jun 18, 2026
1 business day (counted)
Running total: 109 of ? biz days used
Created: Jan 13, 2026 Completed: Jun 18, 2026
Show SLA Clock Detail (22 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Jan 15 Ready for Scheduling ▶ Running 2 2
Jan 15 → Feb 11 Assigned ▶ Running 18 20
Feb 11 → Mar 2 Scheduled ▶ Running 12 32
Mar 2 → Mar 3 Reschedule ▶ Running 1 33
Mar 3 → Mar 30 Scheduled ▶ Running 19 52
Mar 30 → Mar 31 Reschedule ▶ Running 1 53
Mar 31 → Apr 2 Scheduled ▶ Running 2 55
Apr 2 → Apr 2 Reschedule ▶ Running 0 55
Apr 2 → Apr 27 Scheduled ▶ Running 17 72
Apr 27 → Apr 27 Reschedule ▶ Running 0 72
Apr 27 → May 19 Scheduled ▶ Running 16 88
May 19 → May 19 Entered ▶ Running 0 88
May 19 → May 19 Assigned ▶ Running 0 88
May 19 → May 22 Scheduled ▶ Running 3 91
May 22 → May 27 Reschedule ▶ Running 2 93
May 27 → May 27 Assigned ▶ Running 0 93
May 27 → Jun 5 Scheduled ▶ Running 7 100
Jun 5 → Jun 5 Entered ▶ Running 0 100
Jun 5 → Jun 5 Assigned ▶ Running 0 100
Jun 5 → Jun 17 Scheduled ▶ Running 8 108
Jun 17 → Jun 18 Tech On Site ▶ Running 1 109
Dispatch 0.0d
Coordinators 118.9d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
118.9 days
Over SLA
Field Work
0.8 days
Created: Jan 13, 2026 Due: Mar 31, 2026 Completed: Jun 18, 2026 (78 days late)
📅
109.2 days Total Age
⏱️
19.3d in Scheduled Longest Stage
🔄
19 transitions Status Changes
⚠️
94.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00558342
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 13 https://www.ebiotrack.com/inspection.php?iid=32442
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ashley Childers
Owner
Shelby Robinson
Created
Jan 13, 2026
Work Orders from this Case (1)
WO-01337521 (current) Invoiced
Inspection • Curtis Sprague
Created: Jan 13, 2026 • Closed: Jun 17, 2026
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 19.3 days stuck in "Scheduled"
⏱️
Total Delay 94.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.9d / 1.0d SLA
Assigned
19.2d / 0.5d SLA
Scheduled
89.6d / 2.0d SLA
Reschedule
7.2d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/5 KKelch scheduled for 5/16-5/17 per logged email from Ashley. Email logged on WO-01337521

6/5 KKelch sent Ashley an email for rescheduling for 5/16-5/17 with arrival between 9 and 11 am. Email logged on WO-01362883

5/27 KKelch scheduled per logged email from Ashley. Email logged on WO-01337521

4/27 KKelch scheduled per logged email from Ashley. Email logged on WO-01337521

4/27 KKelch sent Ashley an email for rescheduling. Email logged on WO-01337521

4/2 KKelch scheduled per logged email from Ashley. Email logged on WO-01337521

4/2 KKelch sent Ashley an email for rescheduling. Email logged on WO-01362883

3/31/2026 CRamen spoke with Ashley and she requested 500 Reformatory Rd to be done the morning of Thursday 4/9/2026 with arrival between 9-11 and WO-01337521 after same day. 


3/31/2026 CRamen left a vm for a returned call to schedule for Thursday 4/2/2026 with tech arrival between 12-2pm


3/30 KKelch called Ashley to reschedule for 4/9 between 9 and 11 am. Left VM.

3/30/26 CDempsey- Putting into Reschedules status. Tech was out sick on Friday.

3/3 KKelch scheduled per logged email from Ashley. Email logged on WO-01337529

3/2 KKelch called Ashley to reschedule for 3/18 between 9 and 11 am as the technician needs new equipment stickers. Left VM, placed in R/S pending call back. Call logged on WO-01337529

2/11 KKelch Ashley called me back to schedule the east unit for 3/4 between 9 and 11 am and 3/4 between 12 and 2 pm and 3/6 between 9 and 11 am for the central unit. Customer confirmed. Call logged on WO-01337529

2/2 KKelch called Ashley to schedule the east unit for 3/4 between 9 and 11 am and the south unit for 3/6 between 9 and 11 am. Left VM. Call logged on WO-01337529

1/26 KKelch called Ashley to schedule the east unit for 3/4 between 9 and 11 am and south unit for 3/6 between 9 and 11 am. Left VM. Call logged on WO-01337529

🔧 Work Performed
Performed inspections on all items listed in Ebiotrax.
🔍 Technician Findings
Located units listed on WO.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 13 https://www.ebiotrack.com/inspection.php?iid=32442

Timeline

📞
Case Linked Jan 13, 6:03 AM
Case Number: 00558342
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 13, 11:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 9:11 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 21h
🚨 19.0 business days
📅
▶
2 Dispatch Scheduled Feb 11, 1:38 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 27d 4h
🚨 13.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 2, 10:10 AM
From: Scheduled
To: Reschedule
Duration in Previous: 18d 20h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Mar 3, 4:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-24T17:00:00.000+0000
🚨 19.9 business days
🔄
Status: Reschedule by Craig Dempsey Mar 30, 10:30 AM
From: Scheduled
To: Reschedule
Duration in Previous: 26d 16h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Mar 31, 3:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-09T17:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Apr 2, 9:52 AM
From: Scheduled
To: Reschedule
Duration in Previous: 1d 18h
🗓️
▶
2 Status: Scheduled Apr 2, 1:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-11T14:00:00.000+0000
🚨 18.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Apr 27, 11:45 AM
From: Scheduled
To: Reschedule
Duration in Previous: 24d 22h
🗓️
▶
2 Status: Scheduled Apr 27, 1:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-25T14:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 4, 12:26 PM
Scheduled For: 2026-05-26T14:00:00.000+0000
🚨 12.0 business days
🆕
▶
3 Status: Entered May 19, 4:09 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Curtis Sprague
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-26T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 22, 12:58 PM
Scheduled For: 2026-05-29T14:00:00.000+0000
🔄
Status: Reschedule by Kaitlyn Kelch May 22, 4:02 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 23h
⏳ 3.0 business days
👷
▶
3 Technician Assigned May 27, 10:05 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 18h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-08T14:00:00.000+0000
⚠️ 8.0 business days
🆕
▶
2 Status: Entered Jun 5, 9:21 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Curtis Sprague
🗓️
▶
2 Status: Scheduled Jun 5, 10:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-16T14:00:00.000+0000
⚠️ 9.0 business days
⏱️
2x Labor Added Jun 17, 11:44 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 3
⏱️
▶
2 4x Labor Added Jun 17, 4:01 PM
4x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Curtis Sprague
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 5h
💵
▶
2 3x Expenses Added Jun 17, 10:28 PM
3x Expenses Added → Status: Completed
✔️
Status: Completed by Curtis Sprague
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 25m, 0m
⏳ 1.2 business days
📄
Status: Ready to Bill by Diane Patton Jun 19, 11:20 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 12h, 0m
⏳ 0.0 business days
🧾
Invoice Created Jun 21, 5:30 PM
Invoice Number: SM-265204

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Scheduled
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days
Scheduled
Duration: 19.3 business days (threshold: 2.0 business days)
Exceeded by 17.3 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.3 business hours
Scheduled
Duration: 17.8 business days (threshold: 2.0 business days)
Exceeded by 15.8 business days
Scheduled
Duration: 16.8 business days (threshold: 2.0 business days)
Exceeded by 14.8 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Reschedule
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.0 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00558342
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Curtis Sprague
Scheduled
Jun 16, 10:00 AM
Created
Jan 13, 11:32 AM
Invoice #
SM-265204

Work Details (9)

Name Type Status Qty Amount Date
WL-03263392 Labor Open 0.5 $0.00 Jun 17, 11:44 AM
WL-03263393 Travel Open 3 - Jun 17, 11:44 AM
WL-03263828 Labor Open 4.5 $1,195.00 Jun 17, 4:01 PM
WL-03263829 Labor Open 3.5 $0.00 Jun 17, 4:01 PM
WL-03263830 Travel Open 235 - Jun 17, 4:01 PM
WL-03263831 Expenses Open 1 $0.00 Jun 17, 4:01 PM
WL-03264749 Expenses Open 1 $0.00 Jun 17, 10:28 PM
WL-03264750 Expenses Open 1 $0.00 Jun 17, 10:28 PM
WL-03264751 Expenses Open 1 $0.00 Jun 17, 10:28 PM

Details