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WO-01337526 ↗ ServiceMax

Crossover Health Management Services • Inspection • PSM

📍 Crossover Health Medical Group - West Fargo — 726 13th Avenue East, West Fargo ND, 58078

Jan 13, 2026 → Apr 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (46 biz days late)
Active: 59 biz days
🕐 Clock stopped: Tech Off Site (Apr 8, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Feb 16, 2026
22 business days (counted)
Running total: 22 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Feb 16 → Mar 23, 2026
25 business days (counted)
Running total: 47 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Mar 23 → Apr 8, 2026
12 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Jan 13, 2026 Tech Off Site: Apr 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Feb 16 Ready for Scheduling ▶ Running 22 22
Feb 16 → Mar 23 Assigned ▶ Running 25 47
Mar 23 → Apr 8 Scheduled ▶ Running 12 59
Apr 8 → Apr 8 Tech On Site ▶ Running 0 59
Dispatch 0.0d
Coordinators 60.9d
Field Work 1.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.9 days
Over SLA
Field Work
1.7 days
Created: Jan 13, 2026 Due: Mar 31, 2026 Completed: Apr 9, 2026 (8 days late)
📅
60.3 days Total Age
⏱️
25.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
57.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558339
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 19 pcs https://www.ebiotrack.com/inspection.php?iid=32440
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mark Adkins
Owner
Jessica Sells
Created
Jan 13, 2026
Work Orders from this Case (1)
WO-01337526 (current) Invoiced
Inspection • Jon Kuehl
Created: Jan 13, 2026 • Closed: Apr 8, 2026
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 25.0 days stuck in "Assigned"
⏱️
Total Delay 57.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.9d / 1.0d SLA
Assigned
25.0d / 0.5d SLA
Scheduled
13.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
1.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-23-26 JK Pairing this inspection with MidMark Delivery to save money on travel and generate better revenue.


2/16/2026 CRamen Per LYoder to assign to JKuehl to schedule with Ben for HCP Training and OJT

🔧 Work Performed
Performed annual inspection.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 19 pcs https://www.ebiotrack.com/inspection.php?iid=32440

Timeline

📞
Case Linked Jan 13, 6:00 AM
Case Number: 00558339
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 13, 11:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 23.0 business days
👷
▶
2 Technician Assigned Feb 16, 3:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34d 3h
🚨 25.0 business days
🗓️
▶
2 Status: Scheduled Mar 23, 9:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-04-08T13:00:00.000+0000
🚨 13.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Apr 8, 9:23 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 0h
🚗
Status: Tech Off Site by Jonathan Kuehl Apr 8, 12:06 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 42m
✔️
▶
3 Status: Completed Apr 8, 10:43 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.28333333333333, 2.7166666666667
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Diane Patton Apr 9, 11:36 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 12h 49m, 0m
⏳ 2.0 business days
🧾
Invoice Created Apr 10, 5:14 PM
Invoice Number: SM-258788

Bottlenecks

Ready for Scheduling
Duration: 22.9 business days (threshold: 1.0 business days)
Exceeded by 21.9 business days
Assigned
Duration: 25.0 business days (threshold: 4.0 business hours)
Exceeded by 24.5 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00558339
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jon Kuehl
Scheduled
Apr 8, 9:00 AM
Created
Jan 13, 11:40 AM
Invoice #
SM-258788

Work Details (3)

Name Type Status Qty Amount Date
WL-03178844 Labor Open 0.28333333333333 $0.00 Apr 8, 10:46 PM
WL-03178845 Labor Open 2.7166666666667 $1,195.00 Apr 8, 10:46 PM
WL-03178846 Travel Open 28 - Apr 8, 10:46 PM

Details