3/2 KKelch rescheduled per logged email from William
3/2 KKelch called William to schedule Las Colinas for 3/6 between 9 and 11 am, Garland for 3/10 between 9 and 11 am, Fidelity Westlake for 3/17 between 9 and 11 am, AMP Wellness center for 3/17 between 1 and 2 pm, Brazos Crossover for 3/19 between 9 and 11 am, Apple Capital for 3/19 between 2 and 4 pm and Bee Cave Rd for 3/26 between 9 and 11 am. Customer confirmed. Call logged on WO-01337314
1/26 KKelch called William to schedule Giles Lane on 3/12, Brazos on 3/16, Apple Capital on 3/18, Bee Cave on 3/20 and Garland on 3/2, Westlake on 3/9 all arriving between 9 and 11 am. He needs to check with the sites and will call me back to confirm. Call logged on WO-01338524
1/19 KKelch called William to schedule Giles Lane on 3/12, Brazos on 3/16, Apple Capital on 3/18, Bee Cave on 3/20 and Garland on 3/2 all arriving between 9 and 11 am. Left VM. Call logged on WO-01337342
🔧Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
27 pcs
https://www.ebiotrack.com/inspection.php?iid=32439
📧
Email:Re: March inspections
Completed Mar 2, 2026
From: william.recker@crossoverhealth.com
To: kaitlyn.kelch@emsar.com
I will send them the information, but I don't foresee any problems. If something comes up, I will let you know.On Mon, Mar 2, 2026 at 12:31 PM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:He can arrive between 9 and 11 am if that works?Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be lega
Jan 15, 2026 9:17am
@Dylan Nakoff Can we please have this contact switched over to William Recker? TY
📅
WO-01337532 - Inspection - DD: 03/31/2026 - West Lake Hills - Crossover Health - Crossover Health - Apple Capital Ridge Westlake
Mar 25, 2026 10:00am – 1:00pm
Work Order: WO-01337532
Account: Crossover Health Management Services
Customer Case Number:
Location: Crossover Health - Crossover Health - Apple Capital Ridge Westlake
Address: 320 S Capital of Texas Hwy, West Lake Hills, TX 78746
Manufacturer:
Model #:
Serial #:
Contact Name: William Recker
C
Timeline
📞
Case Linked Jan 13, 6:00 AM
Case Number:00558338
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 13, 11:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Jan 15, 9:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 21h
🚨31.0 business days
🗓️
▶
2
Status: Scheduled Mar 2, 9:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-19T20:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn KelchMar 2, 1:38 PM
Scheduled For:2026-03-25T14:00:00.000+0000
🚨18.0 business days
🔧
Status: Tech On Site by Anthony WirthMar 25, 10:00 AM
From:Scheduled
To:Tech On Site
Duration in Previous:22d 23h
⏱️
Labor Added Mar 25, 11:51 AM
Type:Labor
Status:Open
Qty:3.5
✔️
Status: Completed by Anthony WirthMar 25, 8:29 PM
From:Tech On Site
To:Completed
Duration in Previous:10h 29m
⏱️
▶
2
2x Labor Added Mar 25, 8:45 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Anthony Wirth
From:Completed
To:Closed
Duration in Previous:16m
📄
Status: Ready to Bill by Diane PattonMar 26, 5:36 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:20h 50m
⏳2.7 business days
🧾
Invoice Created Mar 30, 7:18 AM
Invoice Number:SM-257555
Bottlenecks
Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 31.0 business days (threshold: 4.0 business hours)
Exceeded by 30.5 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)