Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337537 ↗ ServiceMax

WINDSONG RADIOLOGY SUITE 100 • Calibration • PSM

📍 WINDSONG RADIOLOGY SUITE 100 — 55 SPINDRIFT DRIVE, WILLIAMSVILLE NY, 14221

Jan 13, 2026 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Mar 16, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Feb 13, 2026
22 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 22 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Feb 16 → Mar 16, 2026
20 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Jan 13, 2026 Completed: Mar 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Feb 13 Ready for Scheduling ▶ Running 22 22
Feb 13 → Feb 16 Assigned ▶ Running 0 22
Feb 16 → Mar 16 Scheduled ▶ Running 20 42
Mar 16 → Mar 16 Tech On Site ▶ Running 0 42
Dispatch 0.0d
Coordinators 43.6d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.6 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Jan 13, 2026 Due: Mar 31, 2026 Completed: Mar 16, 2026 (15 days early)
📅
42.8 days Total Age
⏱️
22.8d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
42.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00558354
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Calibration Service Equipment: 51 https://www.ebiotrack.com/omnicor/inspection.php?iid=10489
Priority
Standard
Origin
Email
Reason
New Case
Contact
Stephanie Melski
Owner
Shelby Robinson
Created
Jan 13, 2026
Work Orders from this Case (1)
WO-01337537 (current) Invoiced
Calibration • Erwin Forster
Created: Jan 13, 2026 • Closed: Mar 16, 2026
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 22.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 42.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.8d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Scheduled
20.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/16 KSmith -- Scheduled for 3/16 with Daniel. 9-11am

2/13 KSmith -- Per Liz, need to schedule with Tina and Dan

CPepe@windsongwny.com

dcullen@windsongwny.com

2/13 KSmith -- Per Stephanie, need to schedule with Liz

EMilks@windsongwny.com

2/13 KSmith -- Sent email to schedule for 3/16

🔧 Work Performed
Inspected 50 items
🔍 Technician Findings
Inspection
⚠️ Problem Description
Annual Equipment Calibration Service Equipment: 51 https://www.ebiotrack.com/omnicor/inspection.php?iid=10489

Timeline

📞
Case Linked Jan 13, 7:39 AM
Case Number: 00558354
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 13, 12:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 23.0 business days
👷
▶
2 Technician Assigned Feb 13, 1:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31d 1h
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 8:10 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-16T13:30:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 10, 9:54 AM
Scheduled For: 2026-03-16T14:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Erwin Forster Mar 16, 12:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 3h
✔️
Status: Completed by Erwin Forster Mar 16, 4:23 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 0m
📅
Dispatch Scheduled by Erwin Forster Mar 16, 6:35 PM
Scheduled For: 2026-03-16T16:30:00.000+0000
🔩
▶
2 7x Parts Added Mar 16, 6:45 PM
7x Parts Added → Status: Closed
🏁
Status: Closed by Erwin Forster
From: Completed
To: Closed
Duration in Previous: 2h 25m
⏳ 3.6 business days
📄
▶
2 Status: Ready to Bill Mar 19, 10:39 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 22, 3:27 PM
Invoice Number: SM-256908

Bottlenecks

Ready for Scheduling
Duration: 22.8 business days (threshold: 1.0 business days)
Exceeded by 21.8 business days
Assigned
Duration: 5.6 business hours (threshold: 4.0 business hours)
Exceeded by 1.6 business hours
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00558354
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
N/A
Technician
Erwin Forster
Scheduled
Mar 16, 12:30 PM
Created
Jan 13, 12:12 PM
Invoice #
SM-256908

Work Details (7)

Name Type Status Qty Amount Date
WL-03146462 Parts Open 1 $297.00 Mar 16, 6:45 PM
WL-03146463 Labor Open 0.33333333333333 $60.00 Mar 16, 6:45 PM
WL-03146464 Labor Open 4 $596.00 Mar 16, 6:45 PM
WL-03146465 Labor Open 1.25 $0.00 Mar 16, 6:45 PM
WL-03146466 Travel Open 7 - Mar 16, 6:45 PM
WL-03146467 Travel Open 70 - Mar 16, 6:45 PM
WL-03146468 Expenses Open 1 $0.00 Mar 16, 6:45 PM

Details