2/18 KSmith -- Spoke with Julie and she would like us to put this on hold for right now. They are trying to find someone local to do the service cheaper (Travel seemed to be the major factory)
2/16 KSmith -- Sent email to schedule for 3/10
2/13 KSmith -- Sent email to schedule for 3/10
⚠️Problem Description
Annual Equipment Electrical Safety Test Service
Equipment: 1
https://www.ebiotrack.com/omnicor/inspection.php?iid=10490
📋
Outbound to +17169132297
Completed Feb 18, 2026
Spoke with Julie and she would like us to put this on hold for right now. They are trying to find someone local to do the service cheaper (Travel seemed to be the major factory)
📧
Email: Re: DR JULIE GAVIN -- EMSAR Inspection -- WO-01337544
Completed Feb 16, 2026
To: info@juliegavinmdobgyn.com
CC:
BCC:
Attachment: --none--
Subject: Re: DR JULIE GAVIN -- EMSAR Inspection -- WO-01337544
Body:
Hi Julie,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at DR JULIE GAVIN located at 3800 Delaware Ave, Suite 108?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We recei
📧
Email: DR JULIE GAVIN -- EMSAR Inspection -- WO-01337544
Completed Feb 13, 2026
To: info@juliegavinmdobgyn.com
CC:
BCC:
Attachment: --none--
Subject: DR JULIE GAVIN -- EMSAR Inspection -- WO-01337544
Body:
Hi Julie,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at DR JULIE GAVIN located at 3800 Delaware Ave, Suite 108?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a
Timeline
📞
Case Linked Jan 13, 7:39 AM
Case Number:00558355
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 13, 12:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨23.0 business days
👷
▶
2
Technician Assigned Feb 13, 1:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:31d 0h
⏳3.0 business days
⏸️
Status: On Hold by Kourtney SmithFeb 18, 9:03 AM
From:Assigned
To:On Hold
Duration in Previous:4d 19h
🚨26.0 business days
🚫
Status: Canceled by Scott BerryMar 25, 12:31 PM
From:On Hold
To:Canceled
Duration in Previous:35d 2h
Bottlenecks
Ready for Scheduling
Duration: 22.8 business days (threshold: 1.0 business days)
Exceeded by 21.8 business days
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)