Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337599 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 PETNET Solutions — 6140 Bristol Pkwy, Culver City CA, 90230

Jan 13, 2026 → Mar 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (11 biz days early)
Active: 42 biz days
🕐 Clock stopped: Completed (Mar 16, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Jan 13 → Jan 26, 2026
8 business days (counted)
Running total: 8 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Jan 26 → Mar 16, 2026
34 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Jan 13, 2026 Completed: Mar 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Jan 13 Ready for Scheduling ▶ Running 0 0
Jan 13 → Jan 26 Assigned ▶ Running 8 8
Jan 26 → Mar 16 Scheduled ▶ Running 34 42
Mar 16 → Mar 16 Tech On Site ▶ Running 0 42
Dispatch 0.0d
Coordinators 42.8d
Field Work 1.0d
Billing 16.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
42.8 days
Over SLA
Field Work
1.0 days
Billing
16.0 days
Over SLA
Created: Jan 13, 2026 Due: Mar 31, 2026 Completed: Mar 17, 2026 (14 days early)
📅
42.7 days Total Age
⏱️
34.2d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
55.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00558629
6008359823
Closed
28R SYS-LC-1260 Contract ends 12/31/2026 repair included PM PM only - customer supplies the UV lamp 35900E CN11470009 Dual-channel A/D interface box G1314B DEAAU02347 1260 Variable Wavelength Detector VL G1311C DEAB803485 1260 Quaternary Pump VL G1316A DEACN09176 1260 Thermostatted Column Compartment G1367E DEACO01684 1260 High Performance Autosampler G1369C 1279101109008 LAN Communication Interface card
Priority
High
Origin
PM
Reason
New Case
Contact
Long Nguyen
Owner
Leona Coonrod
Created
Jan 13, 2026
Work Orders from this Case (1)
WO-01337599 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Jan 13, 2026 • Closed: Mar 16, 2026
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 34.2 days stuck in "Scheduled"
⏱️
Total Delay 55.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.6d / 0.5d SLA
Scheduled
34.2d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
15.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Hermilo Solano ARP to site is 42 miles. Zone 1
🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
28R SYS-LC-1260 Contract ends 12/31/2026 repair included PM PM only - customer supplies the UV lamp 35900E CN11470009 Dual-channel A/D interface box G1314B DEAAU02347 1260 Variable Wavelength Detector VL G1311C DEAB803485 1260 Quaternary Pump VL G1316A DEACN09176 1260 Thermostatted Column Compartment G1367E DEACO01684 1260 High Performance Autosampler G1369C 1279101109008 LAN Communication Interface card
📄 Description
LC 1260 System
📞 Call Description
MAR 2026 LC PM

Timeline

📞
▶
3 Case Linked Jan 13, 2:14 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01337599
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod Jan 13, 2:19 PM
Technician: Hermilo Solano
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Jan 26, 5:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2026-03-16T16:30:00.000+0000
🚨 34.8 business days
🔧
Status: Tech On Site by Hermilo Solano Mar 16, 12:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 48d 18h
⏱️
▶
2 10x Labor Added Mar 16, 4:40 PM
10x Labor Added → Status: Completed
✔️
Status: Completed by Hermilo Solano
From: Tech On Site
To: Completed
Duration in Previous: 3h 49m
🏁
Status: Closed by Hermilo Solano Mar 16, 8:56 PM
From: Completed
To: Closed
Duration in Previous: 4h 12m
⏳ 2.4 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 18, 7:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 10h
🚨 14.0 business days
💵
▶
2 Status: Billing Review Apr 6, 12:25 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
💵
▶
2 Status: Billing Review Apr 6, 12:30 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
📨
Status: Invoice Pending by Hannah Shaw Apr 7, 12:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 0h
💰
Status: Invoiced by Hannah Shaw Apr 7, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number: SM-258564

Bottlenecks

Assigned
Duration: 8.6 business days (threshold: 4.0 business hours)
Exceeded by 8.1 business days
Scheduled
Duration: 34.2 business days (threshold: 2.0 business days)
Exceeded by 32.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

📞
Case 00558629
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Mar 16, 12:30 PM
Created
Jan 13, 2:18 PM
Invoice #
SM-258564

Work Details (10)

Name Type Status Qty Amount Date
WL-03146153 Labor Open 1.75 $131.25 Mar 16, 4:40 PM
WL-03146154 Labor Open 4 $484.00 Mar 16, 4:40 PM
WL-03146155 Labor Open 1.25 $93.75 Mar 16, 4:40 PM
WL-03146156 Travel Open 42 $0.00 Mar 16, 4:40 PM
WL-03146157 Travel Open 42 $0.00 Mar 16, 4:40 PM
WL-03146158 Parts Open 1 $0.00 Mar 16, 4:40 PM
WL-03146159 Parts Open 1 $0.00 Mar 16, 4:40 PM
WL-03146160 Parts Open 1 $0.00 Mar 16, 4:40 PM
WL-03146161 Parts Open 1 $0.00 Mar 16, 4:40 PM
WL-03146162 Parts Open 1 $0.00 Mar 16, 4:40 PM

Details