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WO-01337626 ↗ ServiceMax

STONELICK TOWNSHIP FIRE RESCUE • Preventive Maintenance • PSM

📍 Stonelick Twp Fire Rescue — 2541 US Hwy 50, Batavia OH, 45160

Jan 13, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 22 biz days
🕐 Clock stopped: Invoiced (Feb 16, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Jan 13 → Jan 14, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 14 → Jan 14, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Jan 14 → Jan 19, 2026
2 business days (counted)
Running total: 3 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Jan 19 → Feb 16, 2026
19 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 13, 2026 Invoiced: Feb 16, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Jan 14 L2 Screening ▶ Running 1 1
Jan 14 → Jan 14 Awaiting Parts ⏸ Paused 0 —
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 1
Jan 14 → Jan 19 Assigned ▶ Running 2 3
Jan 19 → Feb 16 Scheduled ▶ Running 19 22
Dispatch 1.5d
Material Management 0.2d
Coordinators 22.1d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
1.5 days
Over SLA
Material Management
0.2 days
Coordinators
22.1 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 30, 2026 Completed: Feb 16, 2026 (16 days late)
📅
22.5 days Total Age
⏱️
19.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
20.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558157
EMS L2 Review
Closed
Q-00031995 Three Stryker power cot and power loads Power Loads 1902012400161 2010012400082 170839765 Billable PM parts, 3 bronze bearings, 1 per fastener 0081-439-000 6 ext. springs, 2 per fastener 0038-895-000 Power cots 2010003500443 1903003500222 170840163 Ferno stair chairs 06014407 08102719 10N164052 https://www.ebiotrack.com/inspection.php?iid=32452
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Tristan Coomer
Owner
Kimberly Hardison
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337626 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Jan 13, 2026 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 19.0 days stuck in "Scheduled"
⏱️
Total Delay 20.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
1.5d / 1.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
2.7d / 0.5d SLA
Scheduled
19.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/2026 CRamen in a logged email scheduled for Monday 2/16/2026 with tech arrival between 8-10am.


1/19/2026 Monday 1/19/2026 with an arrival window between 8-10am a vm for Tristan scheduled for February as requested by him.


1/15/2026 CRamen left a vm for Tristan to return call to schedule for February as requested by him. offered any day between Tuesday 2/17-20th. 513-804-8414


01/14/2026 LHill-rec'd email from Tristan Coomer-Thank you for reaching out. Scheduling anytime after the first week of February would work well for us.

If possible, we were hoping to keep Scott Robert on the project. He has previously identified and corrected issues that were missed, and we genuinely appreciate his work ethic and attention to detail, provided that arrangement can be accommodated.

I am relatively flexible regarding timing. As for building access, he will need to coordinate with on-duty staff if they are present. The easiest option would be for him to contact me directly at 513-804-8414. The contact information listed at the bottom of your email is correct.

Thank you again, and I look forward to working out the details.

See logged email.


1/14/2026 CRamen assigned to SRoberts in picked status. Awaiting parts eta


01/14/2026 LHill-sent email to Tristan Coomer at tcoomer@stonelicktwp.org to confirm contact & equipment.


01/14/2026 LHill-LM at 5138048414 for Tristan Coomer to confirm contact & equipment.

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 1903003500222 - Asset ID: 13335693 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 08102719 - Asset ID: 13335696 Stryker Medical - 6390 Power-LOAD Serial #: 170839765 - Asset ID: 13335694 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06014407 - Asset ID: 13335695 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 08102719 - Asset ID: 13335696 Stryker Medical - 6390 Power-LOAD Serial #: 2010012400082 - Asset ID: 13335697 Stryker Medical - 6506 PowerPro Serial #: 2010003500443 - Asset ID: 13335698 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N164052 - Asset ID: 13335691 Stryker Medical - 6506 PowerPro Serial #: 170840163 - Asset ID: 13335690 Stryker Medical - 6390 Power-LOAD Serial #: 1902012400161 - Asset ID: 13335692
⚠️ Problem Description
Q-00031995 https://www.ebiotrack.com/inspection.php?iid=32452 Three Stryker power cot and power loads Power Loads 1902012400161 2010012400082 170839765 Billable PM parts, 3 bronze bearings, 1 per fastener 0081-439-000 6 ext. springs, 2 per fastener 0038-895-000 Power cots 2010003500443 1903003500222 170840163 Ferno stair chairs 06014407 08102719 10N164052

Timeline

📞
Case Linked Jan 12, 2:18 PM
Case Number: 00558157
Subject: EMS L2 Review
Status: Closed
⏳ 2.0 business days
📋
Work Order Created Jan 13, 2:49 PM
Work Order: WO-01337626
Type: Preventive Maintenance
Priority: PSM
🔍
Status: L2 Screening by Kimberly Hardison Jan 13, 2:56 PM
From: Entered
To: L2 Screening
Duration in Previous: 6m
📦
▶
2 Parts Requested Jan 14, 8:35 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 17h 39m
📅
Status: Ready for Scheduling by Audrey Tharp Jan 14, 10:11 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1h 35m
👷
▶
2 Technician Assigned Jan 14, 1:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 14m
🔩
3x Parts Added Jan 14, 2:18 PM
Type: Parts, Expenses
Status: Open
Qty: 3, 6, 1
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jan 19, 11:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-17T14:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Charles Ramen Jan 20, 12:52 PM
Scheduled For: 2026-02-16T14:00:00.000+0000
🚨 19.0 business days
🔧
Status: Tech On Site by Scott Roberts Feb 16, 8:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 21h
⏱️
▶
2 20x Labor Added Feb 16, 9:32 PM
20x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 12h 47m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 18, 4:47 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 116.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-254314

Bottlenecks

L2 Screening
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00558157
Closed
📦
Parts Order 00088221
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Feb 16, 9:00 AM
Created
Jan 13, 2:49 PM
Invoice #
SM-254314

Work Details (23)

Name Type Status Qty Amount Date
WL-03064894 Parts Open 3 $0.00 Jan 14, 2:18 PM
WL-03064895 Parts Open 6 $0.00 Jan 14, 2:18 PM
WL-03064896 Expenses Open 1 $17.37 Jan 14, 2:18 PM
WL-03108099 Labor Open 1.5 $195.00 Feb 16, 9:32 PM
WL-03108100 Travel Open 47 $71.54 Feb 16, 9:32 PM
WL-03108101 Labor Open 1 $205.00 Feb 16, 9:32 PM
WL-03108102 Labor Open 1.75 $246.00 Feb 16, 9:32 PM
WL-03108103 Labor Open 0.5 $82.00 Feb 16, 9:32 PM
WL-03108104 Labor Open 0.75 $205.00 Feb 16, 9:32 PM
WL-03108105 Labor Open 0.33333333333333 $82.00 Feb 16, 9:32 PM
WL-03108106 Labor Open 0.91666666666667 $246.00 Feb 16, 9:32 PM
WL-03108107 Labor Open 1.75 $246.00 Feb 16, 9:32 PM
WL-03108108 Labor Open 0.5 $82.00 Feb 16, 9:32 PM
WL-03108109 Labor Open 0.75 $205.00 Feb 16, 9:32 PM
WL-03108110 Labor Open 1.25 $162.50 Feb 16, 9:32 PM
WL-03108111 Travel Open 51 $0.00 Feb 16, 9:32 PM
WL-03108112 Parts Open 1 $19.02 Feb 16, 9:32 PM
WL-03108113 Parts Open 1 $21.29 Feb 16, 9:32 PM
WL-03108114 Parts Open 2 $23.36 Feb 16, 9:32 PM
WL-03108115 Parts Open 1 $21.29 Feb 16, 9:32 PM
WL-03108116 Parts Open 2 $23.36 Feb 16, 9:32 PM
WL-03108117 Parts Open 1 $21.29 Feb 16, 9:32 PM
WL-03108118 Parts Open 2 $23.36 Feb 16, 9:32 PM

Details