Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337664 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA ST PETERSBURG HOSPITAL — 6500 38TH AVE N, SAINT PETERSBURG FL, 33710

Jan 13, 2026 → Feb 23, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 22)
✗ SLA Missed (21d late)
Dispatch 1.3d
Coordinators 29.3d
Field Work 1.0d
Billing 8.2d
✗ SLA Missed
Dispatch
1.3 days
Over SLA
Coordinators
29.3 days
Over SLA
Field Work
1.0 days
Billing
8.2 days
Over SLA
Created: Jan 13, 2026 Due: Jan 31, 2026 Completed: Feb 23, 2026 (22 days late)
📅
29.3 days Total Age
⏱️
15.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
33.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558718
Closed
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Joledson DelValle
Owner
Erin Martin
Created
Jan 13, 2026
Work Orders from this Case (2)
WO-01337662 Invoiced
FCO • Raymond Ebanks
Created: Jan 13, 2026 • Closed: Feb 23, 2026
WO-01337664 (current) Invoiced
FCO • Raymond Ebanks
Created: Jan 13, 2026 • Closed: Feb 23, 2026
Completed with significant delays
Invoiced • 121 days old
🚨
Primary Delay 15.4 days stuck in "Scheduled"
⏱️
Total Delay 33.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Scheduling
10.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
19.4d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 ALuman - dispatch to Raymond Ebanks to close with Location Unknown form

01/13/2026 EMartin follow up for WO-01325590

-follow up notes-

"unknown location"

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📞
Case Linked Jan 13, 4:27 PM
Case Number: 00558718
Subject:
Status: Closed
📋
Work Order Created Jan 13, 4:34 PM
Work Order: WO-01337664
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Ashley Luman Jan 14, 11:15 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18h 40m
🚨 10.0 business days
👷
▶
4 Technician Assigned Jan 27, 8:13 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12d 20h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-29T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 2m
⏳ 4.0 business days
🆕
▶
3 Status: Entered Jan 30, 4:00 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-07T17:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 20, 10:16 AM
Scheduled For: 2026-02-28T17:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 Labor Added Feb 21, 7:55 PM
Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 22d 3h
⏳ 1.0 business days
🏁
Status: Closed by Raymond Ebanks Feb 23, 11:06 AM
From: Completed
To: Closed
Duration in Previous: 1d 15h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 24, 11:07 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 22h
🧾
▶
2 Invoice Created Mar 5, 11:23 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 33m

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 15.4 business days (threshold: 2.0 business days)
Exceeded by 13.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00558718
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Feb 28, 12:00 PM
Created
Jan 13, 4:34 PM
Invoice #
SM-255641

Work Details (2)

Name Type Status Qty Amount Date
WL-03115391 Labor Open 0.5 $100.00 Feb 21, 7:55 PM
WL-03117470 Labor Open 0.016666666666667 $38.00 Feb 24, 11:07 AM

Details