2/17 KSmith -- Per Michael, light issue has been resolved and no onsite service is needed. Email attached.
2/16 KSmith -- Per Olja, Wendy is the POC
Wendy.Wesnofske@stonybrookmedicine.edu
2/16 KSmith -- Teams message to Rhea, "WO-01337708.. can you move this one to RFS? The part shipped and the PO was updated to shipped on 2/11, but there is a dummy part order on the WO, that can be closed, which is why it wasn't flipped to RFS after the original PO shipped". Sent email to schedule for Friday
1/27 SRogers: Adding dummy part order to update the status back to awaiting parts.
1/27 KSmith -- Teams message to Shawn to move this back to awaiting parts. Parts have not shipped yet.
01/19/2026 KFricke - Ordered to site, vendor cited delivery on or before 01/28/2026.
🔧Work Performed
Customer Requested Parts Order
🔍Technician Findings
Part delivered to site, no onsite tech needed
⚠️Problem Description
Follow up to WO-01314429
Inspection #: 31143
Asset ID: 12969561
Serial #: 750i-30090
Model: Humphrey - 750I
Notes: Expired accessories Follow-up required. Projection Light needs replacement
Part needed
P/N 30323, Humphrey 30323 light bulb https://www.ebiotrack.com/workorder.php?wo=70881
📧
Email: Your Order Has Been Fulfilled.
Completed Mar 13, 2026
To: olja.meyer@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01337708 has been fulfilled.
Please find the associated tracking number(s) below:
[888034016990,]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch Team
From: Michael.Colanero@stonybrookmedicine.edu
To: ksmith@emsar.com
Cc: Wendy.Wesnofske@stonybrookmedicine.edu, Susanne.Wesnofske@stonybrookmedicine.edu, Julie.Browne@stonybrookmedicine.edu
Good morning,
The lightbulb problem has been fixed, however we do have a series of different problems related to the screen. Friday is a fully packed day, would you be able to do an eval on 2/19? There are no patients that day. The next best option is 2/26 in the am as we have a 1pm start that day.
Pleas
From: Olja.Meyer@stonybrookmedicine.edu
To: ksmith@emsar.com
Cc: Wendy.Wesnofske@stonybrookmedicine.edu, Michael.Colanero@stonybrookmedicine.edu
Hello
Wendy is the person who should be contacted since she is in that office
She is cc on this email
Thank you
Olja Meyer
Residency Coordinator
Department of Ophthalmology
Phone 631-444-1111
Fax 631-444-1543
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, February 16, 2026 9:29 AM
To:
To: olja.meyer@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Stony Brook - OPH- SOUTHAMPTON -- EMSAR Repair -- WO-01337708
Body:
Hi Olja,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Stony Brook - OPH- SOUTHAMPTON located at 67 Hampton Road, Suite 102?
· If not, would you have the contact information of the person I need to speak with?
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 12, 2026
To: olja.meyer@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337708Location: Stony Brook - OPH- SOUTHAMPTONAddress: 67 HAMPTON ROAD SUITE 102 SOUTHAMPTON, NY 11968Device: Problem Description: Follow up to WO-01314429
Inspection #: 31
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: olja.meyer@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337708Location: Concordance - Stony Brook - OPH- SOUTHAMPTONAddress: 67 HAMPTON ROAD SUITE 102 SOUTHAMPTON, NY 11968Device: Problem Description: Follow up to WO-01314429
In
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 29, 2026
To: olja.meyer@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337708Location: Concordance - Stony Brook - OPH- SOUTHAMPTONAddress: 67 HAMPTON ROAD SUITE 102 SOUTHAMPTON, NY 11968Device: Problem Description: Follow up to WO-01314429
In
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 22, 2026
To: olja.meyer@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337708Location: Concordance - Stony Brook - OPH- SOUTHAMPTONAddress: 67 HAMPTON ROAD SUITE 102 SOUTHAMPTON, NY 11968Device: Problem Description: Follow up to WO-01314429
In
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 15, 2026
To: olja.meyer@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337708Location: Concordance - Stony Brook - OPH- SOUTHAMPTONAddress: 67 HAMPTON ROAD SUITE 102 SOUTHAMPTON, NY 11968Device: Problem Description: Follow up to WO-01314429
In
MSG
Parts quote for OPH- SOUTHAMPTON - 20418
Mar 10, 2026
Timeline
📞
Case Linked Jan 12, 11:56 AM
Case Number:00558079
Subject:L2 review - HCP * no quote needed per SMC
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Jan 14, 9:13 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Jan 14, 2:30 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:5h 16m
⚠️8.0 business days
⏸️
Status: On Hold by Mark JosephJan 26, 1:38 PM
From:Awaiting Parts, On Hold
To:On Hold, Reschedule
Duration in Previous:11d 23h, 0m
👷
▶
2
Technician Assigned Jan 26, 4:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Reschedule
To:Assigned
Duration in Previous:3h 3m
📦
▶
2
Parts Requested Jan 27, 10:19 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Shawn Rogers
From:Assigned
To:Awaiting Parts
Duration in Previous:17h 37m
🚨12.0 business days
🔩
2x Parts Added Feb 11, 12:42 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏳3.0 business days
🔄
Status: Reschedule by Rhea BerryFeb 16, 9:46 AM
From:Awaiting Parts
To:Reschedule
Duration in Previous:19d 23h
🆕
Status: Entered by Kourtney SmithFeb 17, 9:01 AM
From:Reschedule
To:Entered
Duration in Previous:23h 14m
⏳4.0 business days
👷
▶
2
Technician Assigned Feb 20, 11:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jessica Sells
From:Entered
To:Assigned
Duration in Previous:3d 2h
🚨13.0 business days
✔️
Status: Completed by Dylan NakoffMar 10, 9:03 AM
From:Assigned
To:Completed
Duration in Previous:17d 20h
⏳4.0 business days
📦
Status: Awaiting Parts by Rhonnie ReevesMar 13, 8:25 AM
From:Completed, Awaiting Parts
To:Awaiting Parts, Closed
Duration in Previous:2d 23h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Diane PattonMar 18, 10:01 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:5d 1h, 0m
🚨78.0 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number:SM-256786
Bottlenecks
Awaiting Parts
Duration: 7.6 business days (threshold: 3.0 business days)
Exceeded by 4.6 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Awaiting Parts
Duration: 14.0 business days (threshold: 3.0 business days)
Exceeded by 11.0 business days
Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Assigned
Duration: 12.9 business days (threshold: 4.0 business hours)
Exceeded by 12.4 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)