Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337711 ↗ ServiceMax

NVA Ethos • Virtual Tech - Field Repair • P3

📍 NVA Uintah Pet Emergency — 1635 W Uintah Pet Emergency, Colorado Springs CO, 80904

Jan 14, 2026 → Jun 24, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 20, 2026
✗ SLA Missed (49 biz days late)
Active: 52 biz days
Paused: 59 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Jun 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Entered
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: On Hold
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 16, 2026
2 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Completed
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Incomplete
Jan 16 → Jan 27, 2026
6 business days (counted)
Running total: 8 of 3 biz days used
▶ Clock Running
Status: L2 Review
Jan 27 → Jan 29, 2026
2 business days (counted)
Running total: 10 of 3 biz days used
▶ Clock Running
Status: Incomplete
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 10 of 3 biz days used
⏸15d
⏸ Clock Paused
Status: Awaiting Parts
Jan 29 → Feb 20, 2026
15 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 20 → Feb 25, 2026
3 business days (counted)
Running total: 13 of 3 biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 3, 2026
4 business days (counted)
Running total: 17 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 17 of 3 biz days used
▶ Clock Running
Status: Completed
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 17 of 3 biz days used
▶ Clock Running
Status: Incomplete
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 17 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 3 → Mar 16, 2026
9 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 17 of 3 biz days used
▶ Clock Running
Status: Assigned
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 17 of 3 biz days used
▶ Clock Running
Status: Scheduled
Mar 16 → Mar 18, 2026
2 business days (counted)
Running total: 19 of 3 biz days used
▶ Clock Running
Status: Reschedule
Mar 18 → Mar 19, 2026
1 business day (counted)
Running total: 20 of 3 biz days used
⏸13d
⏸ Clock Paused
Status: Awaiting Parts
Mar 19 → Apr 7, 2026
13 business days (not counted)
▶ Clock Running
Status: Reschedule
Apr 7 → Apr 9, 2026
2 business days (counted)
Running total: 22 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Apr 9 → Apr 14, 2026
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 14 → Apr 17, 2026
3 business days (counted)
Running total: 25 of 3 biz days used
▶ Clock Running
Status: Assigned
Apr 17 → Apr 17, 2026
0 business days (counted)
Running total: 25 of 3 biz days used
▶ Clock Running
Status: Scheduled
Apr 17 → Apr 22, 2026
3 business days (counted)
Running total: 28 of 3 biz days used
▶ Clock Running
Status: Entered
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 28 of 3 biz days used
▶ Clock Running
Status: Assigned
Apr 22 → Apr 23, 2026
1 business day (counted)
Running total: 29 of 3 biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 28, 2026
3 business days (counted)
Running total: 32 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 32 of 3 biz days used
▶ Clock Running
Status: Reschedule
Apr 28 → May 7, 2026
7 business days (counted)
Running total: 39 of 3 biz days used
⏸19d
⏸ Clock Paused
Status: Awaiting Parts
May 7 → Jun 4, 2026
19 business days (not counted)
13d
▶ Clock Running
Status: Reschedule
Jun 4 → Jun 24, 2026
13 business days (counted)
Running total: 52 of 3 biz days used
Created: Jan 14, 2026 Completed: Jun 24, 2026
Business Days Used 52 / 3
0 3d budget +49d over
Show SLA Clock Detail (37 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0 / 3
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0 / 3
Jan 14 → Jan 14 Assigned ▶ Running 0 0 / 3
Jan 14 → Jan 14 Entered ▶ Running 0 0 / 3
Jan 14 → Jan 14 On Hold ▶ Running 0 0 / 3
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0 / 3
Jan 14 → Jan 14 Assigned ▶ Running 0 0 / 3
Jan 14 → Jan 16 Scheduled ▶ Running 2 2 / 3
Jan 16 → Jan 16 Tech On Site ▶ Running 0 2 / 3
Jan 16 → Jan 16 Completed ▶ Running 0 2 / 3
Jan 16 → Jan 27 Incomplete ▶ Running 6 8 / 3
Jan 27 → Jan 29 L2 Review ▶ Running 2 10 / 3
Jan 29 → Jan 29 Incomplete ▶ Running 0 10 / 3
Jan 29 → Feb 20 Awaiting Parts ⏸ Paused 15 —
Feb 20 → Feb 25 Reschedule ▶ Running 3 13 / 3
Feb 25 → Mar 3 Scheduled ▶ Running 4 17 / 3
Mar 3 → Mar 3 Tech On Site ▶ Running 0 17 / 3
Mar 3 → Mar 3 Completed ▶ Running 0 17 / 3
Mar 3 → Mar 3 Incomplete ▶ Running 0 17 / 3
Mar 3 → Mar 16 Awaiting Parts ⏸ Paused 9 —
Mar 16 → Mar 16 Reschedule ▶ Running 0 17 / 3
Mar 16 → Mar 16 Assigned ▶ Running 0 17 / 3
Mar 16 → Mar 18 Scheduled ▶ Running 2 19 / 3
Mar 18 → Mar 19 Reschedule ▶ Running 1 20 / 3
Mar 19 → Apr 7 Awaiting Parts ⏸ Paused 13 —
Apr 7 → Apr 9 Reschedule ▶ Running 2 22 / 3
Apr 9 → Apr 14 Awaiting Parts ⏸ Paused 3 —
Apr 14 → Apr 17 Ready for Scheduling ▶ Running 3 25 / 3
Apr 17 → Apr 17 Assigned ▶ Running 0 25 / 3
Apr 17 → Apr 22 Scheduled ▶ Running 3 28 / 3
Apr 22 → Apr 22 Entered ▶ Running 0 28 / 3
Apr 22 → Apr 23 Assigned ▶ Running 1 29 / 3
Apr 23 → Apr 28 Scheduled ▶ Running 3 32 / 3
Apr 28 → Apr 28 Tech On Site ▶ Running 0 32 / 3
Apr 28 → May 7 Reschedule ▶ Running 7 39 / 3
May 7 → Jun 4 Awaiting Parts ⏸ Paused 19 —
Jun 4 → Jun 24 Reschedule ▶ Running 13 52 / 3
Dispatch 0.0d
Material Management 62.7d
Holding 0.1d (excluded)
Coordinators 54.9d
Field Work 1.0d
Incomplete 7.1d (excluded)
Billing 6.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
62.7 days
Over SLA
Holding (excluded from total)
0.1 days
Coordinators
54.9 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
7.1 days
Billing
6.0 days
Over SLA
Created: Jan 14, 2026 Due: Jun 24, 2026 Completed: Jun 24, 2026 (on time)
📅
112.0 days Total Age
⏱️
19.5d in Awaiting Parts Longest Stage
🔄
36 transitions Status Changes
⚠️
87.4d over Total Delay
📦
5 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (6 reschedules)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Andrew Przybyla — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 16, 2026
Visit 2 Mar 3, 2026
Visit 3 Apr 28, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00556549
New Service Request | Location ID: 1380 | Urgent - 24 Hours | 337253874 | EVH, Inc | Colorado Springs | CO
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
Andrea Segall
Owner
Virtual Tech
Created
Jan 6, 2026
Work Orders from this Case (1)
WO-01337711 (current) Invoiced
Virtual Tech - Field Repair • Andrew Przybyla
Created: Jan 14, 2026 • Closed: Jun 24, 2026
Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 19.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 87.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
On Hold
0.1d
Scheduled
18.2d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Incomplete
7.1d
L2 Review
2.7d
Awaiting Parts
62.7d / 3.0d SLA
Reschedule
30.4d / 2.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/29 Dpatton - Per chatter, RMA parts received back in Wilmington. Part was removed from billing per Keith, RTB for services rendered.

6/24 KKelch sent chatter to FSE to close: @Andrew Przybyla​ Per above chatter, please close out WO. CC: @Craig Dempsey​ @David Carvalho​ 

6/22 KKelch sent f/u chatter to ASM for next steps: @[Lauren Oberg]​  Just wanted to follow up on the above and see how we should proceed. Thanks! CC: @[Stephanie Ramen]​ @[Rhea Berry]​ @[Andrew Przybyla]​ @[Craig Dempsey]​ @[David Carvalho]​ 

6/8/2026 Sramen - chatter to DNakoff for next steps. TECH IS NOT RETURNING. This should not be in reschedule status.


6/8 KKelch logged email from Elisa: "Hi Kaitlyn, I have taken over for Allison as hospital manager of Uintah Pet Emergency. We no longer need this service, and I will have the part sent back to you."


6/8 KKelch sent Elisa an email for scheduling on 6/20 with arrival between 8 and 10 am due to that being the FSE's next available.

6/5/26 RBerry- Updated due date based on parts. Parts delivered to site on 6/2/26 but WO was not released to ASC until 6/4/26. Removed delay code.



5/28/26 CDempsey- Received notification from MM that order is shipping today.

5/28/26 CDempsey- Contacting MM for status of parts order.

4/30/26 CDempsey- sent Brandon text to both of his phones about part that Andy is needing from him.

4/29/26 CDempsey- sent Brandon text to both of his phones about part that Andy is needing from him.

4/28 KKelch- placed in R/S status pending part retrieval

4/28/26 CDempsey- sent Brandon text about part that Andy is needing from him.

4/23 KKelch scheduled per logged email from Allison for 4/28 with arrival between 9 and 11 am.

4/22 KKelch sent Allison an email for rescheduling due to WO being transferred to APrzybyla due to local tech having an issue that is preventing him from working currently.

4/21 KKelch rescheduled per logged email from Allison confirming that the new scheduling date/time worked for her

4/21 KKelch sent an email to Allison due to her emailing me advising that the technician had not arrived yet, offered rescheduling date of 4/24 with arrival between 9 and 11 am.

4/17 KKelch scheduled per logged email from Allison for 4/21 with arrival between 9 and 11 am.

4/17 KKelch sent Allison an email for scheduling

4/15/26 Rberry- Updated due date based on parts.



4/9/26 RBerry- Per chatter in parts order. Parts have not been shipped and vendor is waiting on payment. Placing WO back into awaiting parts status.


4/7/26 RBerry- Wendy Arguetta chattered on parts order stating: @MELISSA BARRETT​ Any update on the payment the customer is requesting an update @Dylan Nakoff​ 


Waiting for update.


4-2 DSR Customer requesting update on parts order for tracking and ETA. Sent chatter for update.

03.18.26- NWillick- tech on site 3/17, received wrong PCB, reordering


3/16 KKelch scheduled per logged email from Allison

3/16 KKelch sent Allison an email for scheduling

2/25 KKelch scheduled per logged email from David. Scheduled for tech's next available due to travel.

2/23 KKelch sent David an email for scheduling

2/21/26 RBerry- Updated due date based on parts. Removed delay code.


1-27 DSR Reviewing with OEM to find parts needed for Tech.

1/14 KKelch scheduled per logged email from David

1/14 KKelch called Andrea to schedule for 1/16 between 8 and 10 am. Wrong number as this goes to a clinic in WI. Placed on hold for better contact info.

🔧 Work Performed
1/16/26 Tech started by checking to see if the both lights powered up, only one of them did. Tech noticed that only one had a green light on the power switch. Tech opened up the light by the bulbs and exposed the board, board was found with no burn marks and everything plugged in. Tech then checked the connection in the arm and those wires were plugged in. Tech then opened up the celling cover and tech heard a humming noise and also what sounded like a sparking noise. Tech saw the black and white wire for the Power Supply wire harness and that's where the spark and humming noise was coming from. Tech unplugged it from the power source and both noises went away. Tech checked the other light source and unplugged the Power Supply wire harness from that board and plugged in the Power Supply wire harness into the one with the bad one and the light came on with no noises. Tech plugged in the bad Power Supply wire harness and the light would not come on. Tech unplugged and plugged in the Power Supply wire harness into the other side and the light came on. Tech also checked the fuse and he had connectivity to the fuse. Tech showed the charge nurse and told her that a new Power Supply wire harness would have to be ordered. She agreed to order the part and approved a second trip. Before tech left site, tech left the Power Supply wire harness unplugged from the one side. The other light will work. Update 3/3/2026 - Tech arrived on site and was handed the parts that were sent to the customer. Tech installed the new parts and function tested the light. Light would still not come on, and tech was still hearing a sparking noise. Tech put in a call to Wendy. Tech showed Wendy that the light was not on and the sparking noise was coming from the board itself. Tech was told by Wendy to pull the board down and check for burn marks. Tech didn't see any burn marks or arching. Wendy and tech determined that a new board needs to be ordered. Tech showed the customer, and he approved the parts and a third trip. Update 4/28/2026 - Tech arrived on site and was handed the part that was sent to the customer. Tech attempted to replace the part that was sent but can't because the board that was sent is not on location. Tech found out from the customer that other tech, Brandon, took the board with him. Tech talked to customer, and arrange to get the part from Brandon and come back next week when here in Denver. Tech told Sup and Cord to move WO over to next week.
🔍 Technician Findings
03/19/26 BR: Received list but Craig recommended i get S/N to make sure they are correct part numbers. S/N not on salesforce. May need to head in. 03/18/26 BR: Recommended part includes another new pcb. requested tech support Craig send part number for wire harness. 03/18/26 BR: PCB is correct but has been updated. New PCB requires four pronged wiring harness. Old one has an 8 pronged. 03/17/26 BR: Wrong PCB Tech arrived on site and was told that one of the lights has completely stopped working.
⚠️ Problem Description
Add to EBT & Troubleshoot Exam Light: Description "SURGERY / Medical Equipment / Exam Light-Single / Light Does Not Stay On / Surgery Light - MI 1000, model number 061525, serial number 10220057 one of the lights has completely stopped working. Everything else in the room works electrical-wise, so the issue is with the light." https://www.ebiotrack.com/workorder.php?wo=70883

Timeline

📞
Case Linked Jan 6, 4:58 PM
Case Number: 00556549
Subject: New Service Request | Location ID: 1380 | Urgent - 24 Hours | 337253874 | EVH, Inc | Colorado Springs | CO
Status: Closed
⚠️ 6.9 business days
📋
▶
2 Work Order Created Jan 14, 9:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 14, 10:03 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Andrew Przybyla
🆕
Status: Entered by Kaitlyn Kelch Jan 14, 10:16 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 12m, 0m
📅
Status: Ready for Scheduling by Dylan Nakoff Jan 14, 11:15 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 59m
👷
▶
2 Technician Assigned Jan 14, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
🗓️
▶
2 Status: Scheduled Jan 14, 2:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-16T16:30:00.000+0000
⏳ 2.0 business days
🚗
2x Travel Added Jan 15, 6:35 PM
Type: Travel
Status: Open
Qty: 54
⏱️
12x Labor Added Jan 16, 7:01 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.5, 7.5, 36, 930
🔧
Status: Tech On Site by Andrew Przybyla Jan 16, 11:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 21h
✔️
Status: Completed by Andrew Przybyla Jan 16, 1:42 PM
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 2h 12m, 0m
⚠️ 7.0 business days
👀
Status: L2 Review by Derek Reynolds Jan 27, 1:16 PM
From: Incomplete
To: L2 Review
Duration in Previous: 10d 23h
⏳ 3.0 business days
⚠️
Status: Incomplete by Derek Reynolds Jan 29, 10:41 AM
From: L2 Review
To: Incomplete
Duration in Previous: 1d 21h
📦
▶
2 Parts Requested Jan 29, 2:28 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Derek Reynolds
From: Incomplete
To: Awaiting Parts
Duration in Previous: 3h 47m
🚨 16.0 business days
🔩
▶
2 3x Parts Added Feb 20, 4:56 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 22d 2h
⏳ 3.9 business days
🗓️
▶
2 Status: Scheduled Feb 25, 9:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-03T16:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 2, 1:46 PM
Scheduled For: 2026-03-03T17:00:00.000+0000
🚗
2x Travel Added Mar 2, 5:22 PM
Type: Travel
Status: Open
Qty: 12
⏱️
▶
2 Labor Added Mar 3, 11:58 AM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Andrew Przybyla
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 2h
✔️
Status: Completed by Andrew Przybyla Mar 3, 1:49 PM
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 1h 49m, 0m
📦
▶
2 Parts Requested Mar 3, 1:55 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 6m
⚠️ 10.0 business days
💵
▶
2 Expenses Added Mar 16, 8:39 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 17h
👷
▶
2 Technician Assigned Mar 16, 12:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule
To: Assigned
Duration in Previous: 3h 41m
📅
▶
2 Dispatch Scheduled Mar 16, 12:34 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 14m
⏳ 3.0 business days
🔄
Status: Reschedule by Nicholas Willick Mar 18, 11:18 AM
From: Scheduled
To: Reschedule
Duration in Previous: 1d 22h
📦
Status: Awaiting Parts by Kaitlyn Kelch Mar 19, 9:04 AM
From: Reschedule
To: Awaiting Parts
Duration in Previous: 21h 46m
⏳ 2.0 business days
📦
Parts Requested Mar 20, 10:23 PM
Order: 00093092
Status: Closed
🚨 12.2 business days
🔄
Status: Reschedule by Dylan Nakoff Apr 7, 11:18 AM
From: Awaiting Parts
To: Reschedule
Duration in Previous: 19d 2h
⏳ 3.0 business days
📦
Status: Awaiting Parts by Rhea Berry Apr 9, 8:34 AM
From: Reschedule
To: Awaiting Parts
Duration in Previous: 1d 21h
⏳ 4.0 business days
🔩
2x Parts Added Apr 14, 11:59 AM
Type: Parts, Expenses
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Wendy Argueta Apr 14, 12:38 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 5d 4h
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 17, 11:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🗓️
▶
2 Status: Scheduled Apr 17, 2:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-21T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 21, 2:07 PM
Scheduled For: 2026-04-24T13:00:00.000+0000
⏳ 2.0 business days
🆕
▶
2 Status: Entered Apr 22, 4:45 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Andrew Przybyla
📅
▶
2 Dispatch Scheduled Apr 23, 9:19 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 16h 33m
⏳ 3.0 business days
🚗
Travel Added Apr 27, 7:25 PM
Type: Travel
Status: Open
Qty: 74
🔧
Status: Tech On Site by Andrew Przybyla Apr 28, 10:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 0h
⏱️
4x Labor Added Apr 28, 12:37 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2.5, 74
🔄
Status: Reschedule by Kaitlyn Kelch Apr 28, 2:14 PM
From: Tech On Site
To: Reschedule
Duration in Previous: 4h 14m
⚠️ 8.0 business days
📦
▶
2 Parts Requested May 7, 3:52 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Craig Dempsey
From: Reschedule
To: Awaiting Parts
Duration in Previous: 9d 1h
🚨 20.0 business days
🔩
▶
2 2x Parts Added Jun 4, 11:36 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 27d 19h
⏳ 2.0 business days
📦
Parts Requested Jun 5, 11:56 AM
Order: 00097337
Status: Closed
🚨 13.0 business days
✔️
Status: Completed by Andrew Przybyla Jun 24, 1:57 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 20d 2h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Jun 29, 11:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
⚠️ 6.0 business days
📨
▶
2 Status: Invoice Pending Jul 7, 2:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Jul 8, 9:54 AM
Invoice Number: SM-266658

Bottlenecks

Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business hours
Awaiting Parts
Duration: 15.6 business days (threshold: 3.0 business days)
Exceeded by 12.6 business days
Reschedule
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Awaiting Parts
Duration: 9.6 business days (threshold: 3.0 business days)
Exceeded by 6.6 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Awaiting Parts
Duration: 14.0 business days (threshold: 3.0 business days)
Exceeded by 11.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Awaiting Parts
Duration: 19.5 business days (threshold: 3.0 business days)
Exceeded by 16.5 business days
Reschedule
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

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ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Andrew Przybyla
Scheduled
N/A
Created
Jan 14, 9:21 AM
Invoice #
SM-266658

Work Details (30)

Name Type Status Qty Amount Date
WL-03067055 Travel Open 54 $275.00 Jan 15, 6:35 PM
WL-03067056 Travel Open 54 $0.00 Jan 15, 6:35 PM
WL-03067539 Labor Open 1.5 $0.00 Jan 16, 7:01 AM
WL-03067540 Labor Open 1.5 $178.50 Jan 16, 7:01 AM
WL-03067541 Labor Open 1.5 $0.00 Jan 16, 7:01 AM
WL-03067542 Labor Open 7.5 $0.00 Jan 16, 7:01 AM
WL-03067543 Travel Open 36 $0.00 Jan 16, 7:01 AM
WL-03067544 Travel Open 930 $0.00 Jan 16, 7:01 AM
WL-03067545 Expenses Open 1 $0.00 Jan 16, 7:01 AM
WL-03067546 Expenses Open 1 $0.00 Jan 16, 7:01 AM
WL-03067547 Expenses Open 1 $0.00 Jan 16, 7:01 AM
WL-03067548 Expenses Open 1 $0.00 Jan 16, 7:01 AM
WL-03067549 Expenses Open 1 $0.00 Jan 16, 7:01 AM
WL-03067550 Expenses Open 1 $0.00 Jan 16, 7:01 AM
WL-03114399 Parts Open 1 $8.91 Feb 20, 4:56 PM
WL-03114400 Parts Open 1 $25.65 Feb 20, 4:56 PM
WL-03114401 Expenses Open 1 $0.00 Feb 20, 4:56 PM
WL-03126774 Travel Open 12 $110.00 Mar 2, 5:22 PM
WL-03126775 Travel Open 12 $0.00 Mar 2, 5:22 PM
WL-03127725 Labor Open 0.5 $0.00 Mar 3, 11:58 AM
WL-03145179 Expenses Open 1 $38.00 Mar 16, 8:39 AM
WL-03185179 Parts Open 1 $10.00 Apr 14, 11:59 AM
WL-03185180 Expenses Open 1 $0.00 Apr 14, 11:59 AM
WL-03202978 Travel Open 74 $0.00 Apr 27, 7:25 PM
WL-03203594 Labor Open 1.5 $0.00 Apr 28, 12:37 PM
WL-03203595 Labor Open 2.5 $297.50 Apr 28, 12:37 PM
WL-03203596 Labor Open 1.5 $0.00 Apr 28, 12:37 PM
WL-03203597 Travel Open 74 $0.00 Apr 28, 12:37 PM
WL-03248332 Parts Open 1 $0.00 Jun 4, 11:36 AM
WL-03248333 Expenses Open 1 $0.00 Jun 4, 11:36 AM

Details