Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337714 ↗ ServiceMax

Crossover Health Management Services • Repair • P3

📍 Crossover Health Apple Sacramento — 2511 Laguna Blvd Building B, Elk Grove CA, 95758

Jan 14, 2026 → Mar 11, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 20, 2026
✗ SLA Missed (8 biz days late)
Active: 11 biz days
Paused: 27 biz days
Budget: 3 biz days
🕐 Clock stopped: Canceled (Mar 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
⏸27d
⏸ Clock Paused
Status: Awaiting Parts
Jan 14 → Feb 24, 2026
27 business days (not counted)
5d
▶ Clock Running
Status: Reschedule
Feb 24 → Mar 3, 2026
5 business days (counted)
Running total: 5 of 3 biz days used
▶ Clock Running
Status: Assigned
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 5 of 3 biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 11, 2026
6 business days (counted)
Running total: 11 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 11 of 3 biz days used
Created: Jan 14, 2026 Canceled: Mar 11, 2026
Business Days Used 11 / 3
0 3d budget +8d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0 / 3
Jan 14 → Jan 14 L2 Screening ▶ Running 0 0 / 3
Jan 14 → Feb 24 Awaiting Parts ⏸ Paused 27 —
Feb 24 → Mar 3 Reschedule ▶ Running 5 5 / 3
Mar 3 → Mar 3 Assigned ▶ Running 0 5 / 3
Mar 3 → Mar 11 Scheduled ▶ Running 6 11 / 3
Mar 11 → Mar 11 Tech On Site ▶ Running 0 11 / 3
Dispatch 0.0d
Material Management 28.0d
Coordinators 12.4d
Field Work 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
28.0 days
Over SLA
Coordinators
12.4 days
Over SLA
Field Work
0.1 days
Created: Jan 14, 2026 Due: Mar 5, 2026 Completed: Mar 11, 2026 (5 days late)
📅
39.0 days Total Age
⏱️
28.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
33.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00555229
Open WO-01312019 needs quote * Update Keith Fricke
Closed
Q-00031787 Asset ID: 13139765 Model: Midmark - 625*441666 Notes: the technician arrived and found that the exam table is missing an outer shroud. Upon further inspection, additional shrouds were also found to be damaged. Replacement of all shrouds is required to restore the unit to proper condition. part no. 002-1608-00 Parts order 00084948 is open if approved.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Edgar Chavez
Owner
Kimberly Hardison
Created
Dec 31, 2025
Work Orders from this Case (1)
WO-01337714 (current) Canceled
Repair • Angel Rios
Created: Jan 14, 2026
Behind Schedule - Needs Attention
Canceled • 211 days old
🚨
Primary Delay 28.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 33.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
28.0d / 3.0d SLA
Reschedule
6.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/11/2026 DNakoff - Canceling WO, duplicate of WO-01312019

3-3 Mburris spoke with Edgar and set for 3-11 works best for site 

3-3 Mburris called LM on Vmail 

2/24/26 RBerry- Updated due date based on parts. Removed delay code.



02/24/2026 SWeaver- Note 2 freight charges, as shipment first came to Wilmington, and then final destination. $249 + $259.10 = $508.10

⚠️ Problem Description
Q-00031787 Asset ID: 13139765 Model: Midmark - 625*441666 Notes: the technician arrived and found that the exam table is missing an outer shroud. Upon further inspection, additional shrouds were also found to be damaged. Replacement of all shrouds is required to restore the unit to proper condition. part no. 002-1608-00 Parts order 00084948 is open if approved. https://www.ebiotrack.com/workorder.php?wo=70884

Timeline

📞
Case Linked Dec 31, 7:56 AM
Case Number: 00555229
Subject: Open WO-01312019 needs quote * Update Keith Fricke
Status: Closed
🚨 10.0 business days
📋
▶
4 Work Order Created Jan 14, 9:30 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00088233
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2m
🚨 28.0 business days
💵
▶
2 Expenses Added Feb 24, 8:23 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From: Awaiting Parts
To: Reschedule
Duration in Previous: 40d 22h
⚠️ 6.0 business days
👷
▶
4 Technician Assigned Mar 3, 4:01 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Reschedule
To: Assigned
Duration in Previous: 7d 7h
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-11T18:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Michael Burris Mar 6, 4:06 PM
Scheduled For: 2026-03-11T17:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Angel Rios Mar 11, 2:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 21h
🚫
Status: Canceled by Dylan Nakoff Mar 11, 3:06 PM
From: Tech On Site
To: Canceled
Duration in Previous: 59m

Bottlenecks

Awaiting Parts
Duration: 28.0 business days (threshold: 3.0 business days)
Exceeded by 25.0 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

📞
Case 00555229
Closed
📦
Parts Order 00088233
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P3
Type
Repair
Branch
N/A
Technician
Angel Rios
Scheduled
N/A
Created
Jan 14, 9:30 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03117152 Expenses Open 1 - Feb 24, 8:23 AM

Details