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WO-01337733 ↗ ServiceMax

GRANGER TOWNSHIP FIRE & RESCUE • Preventive Maintenance • PSM

📍 Granger Township Fire and Rescue — 3737 Ridge Road, Medina OH, 44256

Jan 14, 2026 → Mar 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 46 biz days
🕐 Clock stopped: Invoiced (Mar 23, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
29d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 26, 2026
29 business days (counted)
Running total: 29 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 23, 2026
17 business days (counted)
Running total: 46 of ? biz days used
Created: Jan 14, 2026 Invoiced: Mar 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0
Jan 14 → Feb 26 Assigned ▶ Running 29 29
Feb 26 → Mar 23 Scheduled ▶ Running 17 46
Dispatch 0.0d
Coordinators 47.3d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.3 days
Over SLA
Field Work
0.4 days
Created: Jan 14, 2026 Due: Mar 31, 2026 Completed: Mar 23, 2026 (8 days early)
📅
47.0 days Total Age
⏱️
29.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
45.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558785
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 6 pcs https://www.ebiotrack.com/inspection.php?iid=32457
Priority
Standard
Origin
Email
Reason
New Case
Contact
Scott Hantz
Owner
Jessica Sells
Created
Jan 14, 2026
Work Orders from this Case (1)
WO-01337733 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 14, 2026 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 29.7 days stuck in "Assigned"
⏱️
Total Delay 45.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
29.7d / 0.5d SLA
Scheduled
17.3d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - Xpedition Serial #: 030439285 - Asset ID: 13243193 Stryker Medical - Xpedition Serial #: 050340654 - Asset ID: 13243194 Stryker Medical - 6390 Power-LOAD Serial #: 141040876 - Asset ID: 13243195 Stryker Medical - 6390 Power-LOAD Serial #: 141040877 - Asset ID: 13243196 Stryker Medical - 6506 PowerPro Serial #: 141040623 - Asset ID: 13243197 Stryker Medical - 6506 PowerPro Serial #: 141040624 - Asset ID: 13243198
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 6 pcs https://www.ebiotrack.com/inspection.php?iid=32457

Timeline

📞
Case Linked Jan 14, 12:00 AM
Case Number: 00558785
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 14, 10:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 14, 1:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 3m
🚨 30.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-23T10:00:00.000+0000
🚨 17.6 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 23, 6:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 24d 13h
⏱️
▶
2 24x Labor Added Mar 23, 9:43 AM
24x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 2h 58m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 24, 1:39 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 3h, 0m
🚨 93.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257342

Bottlenecks

Assigned
Duration: 29.7 business days (threshold: 4.0 business hours)
Exceeded by 29.2 business days
Scheduled
Duration: 17.3 business days (threshold: 2.0 business days)
Exceeded by 15.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00558785
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 23, 6:00 AM
Created
Jan 14, 10:28 AM
Invoice #
SM-257342

Work Details (24)

Name Type Status Qty Amount Date
WL-03155013 Labor Open 0.5 $0.00 Mar 23, 9:43 AM
WL-03155014 Labor Open 0.5 $0.00 Mar 23, 9:43 AM
WL-03155015 Labor Open 0.75 $0.00 Mar 23, 9:43 AM
WL-03155016 Labor Open 0.75 $0.00 Mar 23, 9:43 AM
WL-03155017 Labor Open 0.25 $0.00 Mar 23, 9:43 AM
WL-03155018 Labor Open 0.25 $0.00 Mar 23, 9:43 AM
WL-03155019 Labor Open 0.75 $0.00 Mar 23, 9:43 AM
WL-03155020 Travel Open 35 $0.00 Mar 23, 9:43 AM
WL-03155021 Parts Open 1 $0.00 Mar 23, 9:44 AM
WL-03155022 Parts Open 1 $0.00 Mar 23, 9:44 AM
WL-03155023 Parts Open 2 $0.00 Mar 23, 9:44 AM
WL-03155024 Parts Open 1 $12.08 Mar 23, 9:44 AM
WL-03155025 Parts Open 1 $0.00 Mar 23, 9:44 AM
WL-03155026 Parts Open 1 $0.00 Mar 23, 9:44 AM
WL-03155027 Parts Open 2 $0.00 Mar 23, 9:44 AM
WL-03155028 Parts Open 1 $12.08 Mar 23, 9:44 AM
WL-03155029 Parts Open 1 $9.02 Mar 23, 9:44 AM
WL-03155030 Parts Open 1 $9.02 Mar 23, 9:44 AM
WL-03155031 Parts Open 1 $18.86 Mar 23, 9:44 AM
WL-03155032 Parts Open 2 $23.36 Mar 23, 9:44 AM
WL-03155033 Parts Open 1 $9.02 Mar 23, 9:44 AM
WL-03155034 Parts Open 1 $9.02 Mar 23, 9:44 AM
WL-03155035 Parts Open 1 $18.86 Mar 23, 9:44 AM
WL-03155036 Parts Open 2 $23.36 Mar 23, 9:44 AM

Details