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WO-01337744 ↗ ServiceMax

WILLOUGHBY FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Willoughby Fire Dept - Euclid Ave. — 37000 Euclid Ave, Willoughby OH, 44094

Jan 14, 2026 → Apr 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (47 biz days late)
Active: 59 biz days
🕐 Clock stopped: Completed (Apr 9, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
29d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 26, 2026
29 business days (counted)
Running total: 29 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Feb 26 → Apr 9, 2026
30 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Jan 14, 2026 Completed: Apr 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0
Jan 14 → Feb 26 Assigned ▶ Running 29 29
Feb 26 → Apr 9 Scheduled ▶ Running 30 59
Apr 9 → Apr 9 Tech On Site ▶ Running 0 59
Dispatch 0.0d
Coordinators 60.3d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
60.3 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Jan 14, 2026 Due: Mar 31, 2026 Completed: Apr 9, 2026 (8 days late)
📅
59.8 days Total Age
⏱️
30.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
59.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
33 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558786
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 16 pcs https://www.ebiotrack.com/inspection.php?iid=32458
Priority
Standard
Origin
Email
Reason
New Case
Contact
Timothy Gamiere
Owner
Jessica Sells
Created
Jan 14, 2026
Work Orders from this Case (1)
WO-01337744 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 14, 2026 • Closed: Apr 9, 2026
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 30.3 days stuck in "Scheduled"
⏱️
Total Delay 59.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
29.7d / 0.5d SLA
Scheduled
30.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-18-2026 TRB-Tim called advising that they have a squad out of service right now being maintenenced and will not be back until begining of april. He is requesting to wait on pms until all units are back in service. He advised that he get in touch when he knows the return date to reschedule

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 120340927 - Asset ID: 13208457 Stryker Medical - 6252 Stair-Pro Serial #: 040139085 - Asset ID: 13243224 Stryker Medical - 6506 PowerPro Serial #: 2010003500228 - Asset ID: 13208455 Stryker Medical - 6390 Power-LOAD Serial #: 2001003400109 - Asset ID: 13208449 Stryker Medical - 6252 Stair-Pro Serial #: 040540491 - Asset ID: 13243225 Stryker Medical - 6390 Power-LOAD Serial #: 170940727 - Asset ID: 13208450 Stryker Medical - 6500 PowerPro Serial #: 070639378 - Asset ID: 13208454 Stryker Medical - 6500 PowerPro Serial #: 070639381 - Asset ID: 13208458 Stryker Medical - 6252 Stair-Pro Serial #: 20100000012 - Asset ID: 13243223 Stryker Medical - 6252 Stair-Pro Serial #: 061039484 - Asset ID: 13208448 Stryker Medical - 6390 Power-LOAD Serial #: 160741510 - Asset ID: 13208451 Stryker Medical - 6500 PowerPro Serial #: 070639380 - Asset ID: 13208456 Stryker Medical - 6252 Stair-Pro Serial #: 061039485 - Asset ID: 13208447 Stryker Medical - 6390 Power-LOAD Serial #: 170940725 - Asset ID: 13208453 Stryker Medical - 6500 PowerPro Serial #: 070639379 - Asset ID: 13208459
🔍 Technician Findings
Asset 13208452 Not at station. Squad was being remounted and they expect another month or 2 before returning to be serviced. POC will call when it comes back
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 16 pcs https://www.ebiotrack.com/inspection.php?iid=32458

Timeline

📞
Case Linked Jan 14, 12:00 AM
Case Number: 00558786
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 14, 10:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 14, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 45m
🚨 30.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-20T10:00:00.000+0000
🚨 14.9 business days
📅
Dispatch Scheduled by Teddie Bracken Mar 18, 5:04 PM
Scheduled For: 2026-04-17T10:00:00.000+0000
🚨 10.9 business days
📅
Dispatch Scheduled by Teddie Bracken Apr 1, 2:34 PM
Scheduled For: 2026-04-09T10:00:00.000+0000
⚠️ 6.9 business days
🔧
Status: Tech On Site by Teddie Bracken Apr 9, 7:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 41d 13h
💵
Expenses Added Apr 9, 2:16 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
3 Status: Completed Apr 9, 5:58 PM
Status: Completed → 32x Labor Added → Status: Closed
⏱️
32x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 0.75, 1.5, 0.25
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.7 business days
📄
▶
2 Status: Ready to Bill Apr 14, 9:11 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 78.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-259129

Bottlenecks

Assigned
Duration: 29.7 business days (threshold: 4.0 business hours)
Exceeded by 29.2 business days
Scheduled
Duration: 30.3 business days (threshold: 2.0 business days)
Exceeded by 28.3 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00558786
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Apr 9, 6:00 AM
Created
Jan 14, 10:46 AM
Invoice #
SM-259129

Work Details (33)

Name Type Status Qty Amount Date
WL-03179822 Expenses Open 1 $0.00 Apr 9, 2:16 PM
WL-03180291 Labor Open 0.75 $0.00 Apr 9, 5:58 PM
WL-03180292 Labor Open 0.75 $0.00 Apr 9, 5:58 PM
WL-03180293 Labor Open 1.5 $0.00 Apr 9, 5:58 PM
WL-03180294 Travel Open 75 $0.00 Apr 9, 5:58 PM
WL-03180295 Labor Open 0.75 $0.00 Apr 9, 5:58 PM
WL-03180296 Labor Open 0.75 $0.00 Apr 9, 5:58 PM
WL-03180297 Labor Open 0.75 $0.00 Apr 9, 5:58 PM
WL-03180298 Labor Open 0.75 $0.00 Apr 9, 5:58 PM
WL-03180299 Labor Open 1 $0.00 Apr 9, 5:58 PM
WL-03180300 Labor Open 1 $0.00 Apr 9, 5:58 PM
WL-03180301 Labor Open 1 $0.00 Apr 9, 5:58 PM
WL-03180302 Labor Open 1 $0.00 Apr 9, 5:58 PM
WL-03180303 Labor Open 0.25 $0.00 Apr 9, 5:58 PM
WL-03180304 Labor Open 0.25 $0.00 Apr 9, 5:58 PM
WL-03180305 Labor Open 0.25 $0.00 Apr 9, 5:58 PM
WL-03180306 Labor Open 0.25 $0.00 Apr 9, 5:58 PM
WL-03180307 Labor Open 0.25 $0.00 Apr 9, 5:58 PM
WL-03180308 Parts Open 1 $15.73 Apr 9, 5:59 PM
WL-03180309 Parts Open 1 $87.75 Apr 9, 5:59 PM
WL-03180310 Parts Open 1 $76.95 Apr 9, 5:59 PM
WL-03180311 Parts Open 1 $9.02 Apr 9, 5:59 PM
WL-03180312 Parts Open 1 $9.02 Apr 9, 5:59 PM
WL-03180313 Parts Open 2 $23.36 Apr 9, 5:59 PM
WL-03180314 Parts Open 1 $9.02 Apr 9, 5:59 PM
WL-03180315 Parts Open 1 $9.02 Apr 9, 5:59 PM
WL-03180316 Parts Open 2 $23.36 Apr 9, 5:59 PM
WL-03180317 Parts Open 1 $9.02 Apr 9, 5:59 PM
WL-03180318 Parts Open 1 $9.02 Apr 9, 5:59 PM
WL-03180319 Parts Open 2 $23.36 Apr 9, 5:59 PM
WL-03180320 Parts Open 1 $9.02 Apr 9, 5:59 PM
WL-03180321 Parts Open 1 $9.02 Apr 9, 5:59 PM
WL-03180322 Parts Open 2 $23.36 Apr 9, 5:59 PM

Details