Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337748 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Bennet Dartey Trunk Stock — 7100 South Shore Drive, Chicago IL, 60649

Jan 14, 2026 → Apr 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 17, 2026
✗ SLA Missed (72 biz days late)
Active: 74 biz days
🕐 Clock stopped: Canceled (Apr 30, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
74d
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Apr 30, 2026
74 business days (counted)
Running total: 74 of ? biz days used
Created: Jan 14, 2026 Canceled: Apr 30, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Apr 30 Ready for Scheduling ▶ Running 74 74
Dispatch 0.0d
Coordinators 75.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
75.0 days
Over SLA
Created: Jan 14, 2026 Due: Jan 17, 2026 Completed: Apr 30, 2026 (102 days late)
📅
75.0 days Total Age
⏱️
75.0d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
74.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558645
training work order request
Closed
I am requesting a training work order for mike Huffman on the GE-FMI project. Mike will be working with Bennett O Dartey out of IL. The work order number for bennett is 1281606, the training will be for the following dates. 14th-16th Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Jan 13, 2026
Work Orders from this Case (1)
WO-01337748 (current) Canceled
Cross-Training
Created: Jan 14, 2026
Behind Schedule - Needs Attention
Canceled • 214 days old
🚨
Primary Delay 75.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 74.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
75.0d / 1.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
I am requesting a training work order for mike Huffman on the GE-FMI project. Mike will be working with Bennett O Dartey out of IL. The work order number for bennett is 1281606, the training will be for the following dates. 14th-16th Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:

Timeline

📞
Case Linked Jan 13, 2:38 PM
Case Number: 00558645
Subject: training work order request
Status: Closed
📋
▶
2 Work Order Created Jan 14, 10:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 75.0 business days
🚫
Status: Canceled by Stephanie Ramen Apr 30, 3:13 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 106d 3h

Bottlenecks

Ready for Scheduling
Duration: 75.0 business days (threshold: 1.0 business days)
Exceeded by 74.0 business days

🔗 Related Artifacts

📞
Case 00558645
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 14, 10:59 AM
Invoice #
N/A

Details