Email:Re: EMSAR Request for service at Eastlake Fire Department (Email to schedule service)
Completed Feb 28, 2026
From: harvey@eastlakefire.com
To: cramen@emsar.com
Hello. That date should work with no issues. We are down a squad but will be down for approximately 6 months due to getting a brand new chassis. Will just have to be ready to get what ever squad you are working on back in service if we get a double hit. See you on 3/6. Battalion Chief HarveyOn Fri, Feb 27, 2026 at 10:47 AM Charles Ramen <cramen@emsar.com> wrote:Hi Todd Harvey,I hope you’re doing well. I’m reaching out to schedule
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Email: EMSAR Request for service at Eastlake Fire Department (Email to schedule service)
Completed Feb 27, 2026
To: harvey@eastlakefire.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Eastlake Fire Department (Email to schedule service)
Body:
Hi Todd Harvey,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Semi-Annual Equipment PM Stryker EMS
9 Pcs
Here’s the location information we have on file:
Location:
Eastlake Fire Department
35150 Lakeshore Blvd
Eastlake, OH 44095
Contact:
Todd Harvey
4409512287
We currently have
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Outbound to +14409512287
Completed Feb 27, 2026
2/27/2026 CRamen left a vm for a returned call to schedule for Friday 3/6/2026 with tech arrival between 8-10am.
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WO-01337753 - Preventive Maintenance - DD: 03/31/2026 - Eastlake - Eastlake Fire Department
Mar 6, 2026 9:00am – 4:00pm
Work Order: WO-01337753
Account: EASTLAKE FIRE DEPARTMENT
Customer Case Number:
Location: Eastlake Fire Department
Address: 35150 Lakeshore Blvd, Eastlake, OH 44095
Manufacturer:
Model #:
Serial #:
Contact Name: Todd Harvey
Contact Phone: 4409512287
Contact Email: harvey@eastlakefire.com
Due Dat
Timeline
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Case Linked Jan 14, 12:00 AM
Case Number:00558782
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
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2
Work Order Created Jan 14, 11:06 AM
Work Order Created → Status: Ready for Scheduling
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Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
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▶
2
Technician Assigned Jan 14, 1:33 PM
Technician Assigned → Status: Assigned
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Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 26m
🚨31.0 business days
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2
Status: Entered Feb 27, 10:43 AM
Status: Entered → Technician Assigned
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Technician Assigned by Charles Ramen
Technician:Dustin Antolin
⏳1.0 business days
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2
Dispatch Scheduled Feb 28, 11:43 AM
Dispatch Scheduled → Status: Scheduled
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Status: Scheduled by Charles Ramen
From:Assigned
To:Scheduled
Duration in Previous:1d 0h
⚠️5.0 business days
⏱️
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2
31x Labor Added Mar 6, 4:01 PM
31x Labor Added → Status: Closed
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Status: Closed by Ben Saur
From:Scheduled
To:Closed
Duration in Previous:6d 4h
⏳5.0 business days
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Status: Ready to Bill by Diane PattonMar 12, 1:07 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:5d 20h, 0m
🚨101.0 business days
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Invoice Created Aug 4, 12:33 PM
Invoice Number:SM-256308
Bottlenecks
Assigned
Duration: 30.7 business days (threshold: 4.0 business hours)
Exceeded by 30.2 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)