3/25 MOwens Sent FU email to Tara to change the schedule date from 3/27 to 3/30 after 1pm.
2/20 MOwens Sent reply back to Tara to schedule this location on 3/23 from 10-1pm
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
🔧Work Performed
33 pieces of equipment were inspected and tagged.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service is needed
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
35 pcs
https://www.ebiotrack.com/inspection.php?iid=32464
📧
Email:UM Urgent Care - Glen Burnie Inspection
Completed Mar 25, 2026
From: mowens@emsar.com
To: tara.faulkner@umm.edu
Cc: mharris@emsar.com
Tara
I need to move the schedule date from 3/27 to 3/30 in the afternoon.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📧
Email
Completed Feb 20, 2026
2/20 MOwens Sent reply back to Tara to schedule this location on 3/23 from 10-1pm
📧
Email
Completed Feb 19, 2026
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
📅
WO-01337756 - Inspection - DD: 03/31/2026 - Glen Burnie - UM Urgent Care - Glen Burnie
Mar 30, 2026 3:30pm – 6:00pm
Work Order: WO-01337756
Account: UMMS Ambulatory Care, LLC (DBA UM Urgent Care)
Customer Case Number:
Location: UM Urgent Care - Glen Burnie
Address: 7954 Crain Highway, Glen Burnie, MD 21061
Manufacturer:
Model #:
Serial #:
Contact Name: Tara Faulkner
Contact Phone: 443-786-3094
Conta
Timeline
📞
Case Linked Jan 14, 6:00 AM
Case Number:00558803
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 14, 11:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨23.0 business days
👷
▶
2
Technician Assigned Feb 17, 2:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:34d 3h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Feb 20, 11:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-23T14:00:00.000+0000
🚨21.0 business days
📅
Dispatch Scheduled by Melissa OwensMar 20, 12:03 PM
Scheduled For:2026-03-27T14:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Melissa OwensMar 25, 10:38 AM
Scheduled For:2026-03-30T18:30:00.000+0000
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Mar 26, 1:58 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-30T19:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Michael HarrisMar 30, 3:16 PM
From:Scheduled
To:Tech On Site
Duration in Previous:38d 2h
✔️
Status: Completed by Michael HarrisMar 30, 9:24 PM
From:Tech On Site
To:Completed
Duration in Previous:6h 7m
⏱️
▶
2
3x Labor Added Mar 30, 10:54 PM
3x Labor Added → 4x Travel Added
🚗
4x Travel Added
Type:Travel, Expenses
Status:Open
Qty:17, 65
🏁
Status: Closed by Michael HarrisMar 30, 11:00 PM
From:Completed
To:Closed
Duration in Previous:1h 36m
🔩
▶
2
Parts Added Mar 31, 10:15 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:11h 15m, 0m
⏳4.0 business days
🧾
Invoice Created Apr 5, 9:12 PM
Invoice Number:SM-257865
Bottlenecks
Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 26.9 business days (threshold: 2.0 business days)