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WO-01337757 ↗ ServiceMax

WILLOWICK FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Willowick Fire Department — 30435 Lakeshore Blvd, Willowick OH, 44095

Jan 14, 2026 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (41 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 6 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Jan 23 → Feb 26, 2026
23 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 26 → Mar 2, 2026
2 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 31 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 27, 2026
19 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Entered
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 27 → Mar 30, 2026
1 business day (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 30 → Apr 1, 2026
2 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 53 of ? biz days used
Created: Jan 14, 2026 Completed: Apr 1, 2026
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0
Jan 14 → Jan 23 Assigned ▶ Running 6 6
Jan 23 → Feb 26 Scheduled ▶ Running 23 29
Feb 26 → Feb 26 Tech Off Site ▶ Running 0 29
Feb 26 → Mar 2 Reschedule ▶ Running 2 31
Mar 2 → Mar 2 Entered ▶ Running 0 31
Mar 2 → Mar 2 Assigned ▶ Running 0 31
Mar 2 → Mar 27 Scheduled ▶ Running 19 50
Mar 27 → Mar 27 Reschedule ▶ Running 0 50
Mar 27 → Mar 27 Entered ▶ Running 0 50
Mar 27 → Mar 30 Assigned ▶ Running 1 51
Mar 30 → Apr 1 Scheduled ▶ Running 2 53
Apr 1 → Apr 1 Tech On Site ▶ Running 0 53
Dispatch 0.0d
Coordinators 57.6d
Field Work 1.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.6 days
Over SLA
Field Work
1.2 days
Created: Jan 14, 2026 Due: Mar 31, 2026 Completed: Apr 1, 2026 (on time)
📅
53.4 days Total Age
⏱️
24.0d in Scheduled Longest Stage
🔄
14 transitions Status Changes
⚠️
49.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558783
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 9 Pcs https://www.ebiotrack.com/inspection.php?iid=32456
Priority
Standard
Origin
Email
Reason
New Case
Contact
Captain Pollack
Owner
Kimberly Hardison
Created
Jan 14, 2026
Work Orders from this Case (1)
WO-01337757 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 14, 2026 • Closed: Mar 31, 2026
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 24.0 days stuck in "Scheduled"
⏱️
Total Delay 49.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
8.3d / 0.5d SLA
Scheduled
46.8d / 2.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Reschedule
2.1d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/27/2026 CRamen per LYoder to re-schedule/Re-assign to TBracken to schedule for a Hi Priority IA PM and EMS repairs in Illinois. 


3/19/2026 CRamen spoke with the Captain and re-scheduled for Monday 3/30/2026 with tech arrival between 8-10am. 


2/27/2026 CRamen TBracken booked for March. Re-assigned to BGreen. Spoke with Captain Pollack and scheduled for Monday 3/23/2026 with tech arrival between 8-10am 

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 2011003500093 - Asset ID: 13243126 Stryker Medical - 6390 Power-LOAD Serial #: 2002012400415 - Asset ID: 13243122 Stryker Medical - 6252 Stair-Pro Serial #: 2010010000193 - Asset ID: 13243119 Stryker Medical - 6252 Stair-Pro Serial #: 151040350 - Asset ID: 13243120 Stryker Medical - 6390 Power-LOAD Serial #: 131040633 - Asset ID: 13243121 Stryker Medical - 6390 Power-LOAD Serial #: 140839105 - Asset ID: 13243123 Stryker Medical - 6506 PowerPro Serial #: 130740027 - Asset ID: 13243124 Stryker Medical - 6506 PowerPro Serial #: 131039526 - Asset ID: 13243125 Stryker Medical - 6252 Stair-Pro Serial #: 2011010000068 - Asset ID: 13243118
⚠️ Problem Description
Semi-Annual Equipment PM 9 Pcs https://www.ebiotrack.com/inspection.php?iid=32456

Timeline

📞
Case Linked Jan 14, 12:00 AM
Case Number: 00558783
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 14, 11:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 14, 1:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 20m
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Jan 23, 8:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-01-23T11:00:00.000+0000, 2026-03-31T10:00:00.000+0000
🚨 24.0 business days
🚗
Status: Tech Off Site by Teddie Bracken Feb 26, 3:52 PM
From: Scheduled
To: Tech Off Site
Duration in Previous: 34d 7h
🔄
Status: Reschedule by Charles Ramen Feb 26, 6:21 PM
From: Tech Off Site
To: Reschedule
Duration in Previous: 2h 29m
⏳ 2.7 business days
🆕
▶
4 Status: Entered Mar 2, 12:18 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000HFAXQQA5, Brandon Green
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-23T13:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Charles Ramen Mar 19, 11:06 AM
Scheduled For: 2026-03-30T13:00:00.000+0000
⚠️ 7.0 business days
🔄
▶
3 Status: Reschedule Mar 27, 2:40 PM
Status: Reschedule → Status: Entered → Technician Assigned
🆕
Status: Entered by Charles Ramen
From: Reschedule, Entered
To: Entered, Assigned
Duration in Previous: 1m, 0m
👷
Technician Assigned by Charles Ramen
Technician: Teddie Bracken
⏳ 1.8 business days
🗓️
▶
2 Status: Scheduled Mar 30, 6:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-04-01T10:00:00.000+0000
⏳ 2.9 business days
🔧
Status: Tech On Site by Teddie Bracken Apr 1, 7:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 0h
✔️
▶
3 Status: Completed Apr 1, 3:00 PM
Status: Completed → 28x Labor Added → Status: Closed
⏱️
28x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1.5, 65, 1.25, 0.25
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 3, 12:16 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 21h, 0m
🚨 85.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-258368

Bottlenecks

Assigned
Duration: 6.7 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business days
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Reschedule
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.6 business hours
Scheduled
Duration: 19.8 business days (threshold: 2.0 business days)
Exceeded by 17.8 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00558783
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Apr 1, 6:00 AM
Created
Jan 14, 11:10 AM
Invoice #
SM-258368

Work Details (28)

Name Type Status Qty Amount Date
WL-03169013 Labor Open 1.5 $0.00 Apr 1, 3:01 PM
WL-03169014 Travel Open 65 $0.00 Apr 1, 3:01 PM
WL-03169015 Labor Open 1.5 $0.00 Apr 1, 3:01 PM
WL-03169016 Travel Open 65 $0.00 Apr 1, 3:01 PM
WL-03169017 Labor Open 1 $0.00 Apr 1, 3:01 PM
WL-03169018 Labor Open 1 $0.00 Apr 1, 3:01 PM
WL-03169019 Labor Open 1 $0.00 Apr 1, 3:01 PM
WL-03169020 Labor Open 1.25 $0.00 Apr 1, 3:01 PM
WL-03169021 Labor Open 1.25 $0.00 Apr 1, 3:01 PM
WL-03169022 Labor Open 1.25 $0.00 Apr 1, 3:01 PM
WL-03169023 Labor Open 0.25 $0.00 Apr 1, 3:01 PM
WL-03169024 Labor Open 0.25 $0.00 Apr 1, 3:01 PM
WL-03169025 Labor Open 0.25 $0.00 Apr 1, 3:01 PM
WL-03169039 Parts Open 1 $18.86 Apr 1, 3:02 PM
WL-03169026 Parts Open 1 $9.02 Apr 1, 3:02 PM
WL-03169040 Parts Open 2 $23.36 Apr 1, 3:02 PM
WL-03169027 Parts Open 1 $9.02 Apr 1, 3:02 PM
WL-03169028 Parts Open 1 $18.86 Apr 1, 3:02 PM
WL-03169029 Parts Open 2 $23.36 Apr 1, 3:02 PM
WL-03169030 Parts Open 1 $9.02 Apr 1, 3:02 PM
WL-03169031 Parts Open 1 $9.02 Apr 1, 3:02 PM
WL-03169032 Parts Open 1 $18.86 Apr 1, 3:02 PM
WL-03169033 Parts Open 2 $23.36 Apr 1, 3:02 PM
WL-03169034 Parts Open 1 $9.86 Apr 1, 3:02 PM
WL-03169035 Parts Open 1 $9.86 Apr 1, 3:02 PM
WL-03169036 Parts Open 1 $95.85 Apr 1, 3:02 PM
WL-03169037 Parts Open 1 $9.02 Apr 1, 3:02 PM
WL-03169038 Parts Open 1 $9.02 Apr 1, 3:02 PM

Details