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WO-01337759 ↗ ServiceMax

UMMS Ambulatory Care, LLC (DBA UM Urgent Care) • Inspection • PSM

📍 UM Urgent Care - Pasadena — 4125 Mountain Road, Pasadena MD, 21122

Jan 14, 2026 → Mar 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (35 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Mar 24, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Feb 17, 2026
22 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 20, 2026
3 business days (counted)
Running total: 25 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Feb 20 → Mar 23, 2026
21 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 24, 2026
1 business day (counted)
Running total: 47 of ? biz days used
Created: Jan 14, 2026 Completed: Mar 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Feb 17 Ready for Scheduling ▶ Running 22 22
Feb 17 → Feb 20 Assigned ▶ Running 3 25
Feb 20 → Mar 23 Scheduled ▶ Running 21 46
Mar 23 → Mar 24 Tech On Site ▶ Running 1 47
Dispatch 0.0d
Coordinators 48.4d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.4 days
Over SLA
Field Work
1.0 days
Over SLA
Created: Jan 14, 2026 Due: Mar 31, 2026 Completed: Mar 24, 2026 (7 days early)
📅
47.3 days Total Age
⏱️
23.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
44.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558804
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 38 https://www.ebiotrack.com/inspection.php?iid=32463
Priority
High
Origin
Email
Reason
New Case
Contact
Tara Faulkner
Owner
Shelby Robinson
Created
Jan 14, 2026
Work Orders from this Case (1)
WO-01337759 (current) Invoiced
Inspection • Michael Harris
Created: Jan 14, 2026 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 23.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 44.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
23.0d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
21.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/20 MOwens Sent reply back to Tara to schedule this location on 3/23 from 2-5pm

2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.

🔧 Work Performed
43 pieces of equipment tested and labeled.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 38 https://www.ebiotrack.com/inspection.php?iid=32463

Timeline

📞
Case Linked Jan 14, 6:00 AM
Case Number: 00558804
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 14, 11:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 23.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34d 3h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 20, 11:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-23T18:00:00.000+0000
🚨 22.0 business days
🔧
Status: Tech On Site by Michael Harris Mar 23, 2:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 31d 1h
⏱️
8x Labor Added Mar 23, 10:29 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.56666666666667, 4.9333333333333, 1.5, 29, 77
✔️
Status: Completed by Michael Harris Mar 23, 10:39 PM
From: Tech On Site
To: Completed
Duration in Previous: 8h 3m
🏁
Status: Closed by Michael Harris Mar 23, 10:57 PM
From: Completed
To: Closed
Duration in Previous: 18m
🔩
▶
2 Parts Added Mar 24, 5:13 PM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 18h 16m, 0m
⏳ 3.8 business days
🧾
Invoice Created Mar 29, 10:28 PM
Invoice Number: SM-257396

Bottlenecks

Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 21.9 business days (threshold: 2.0 business days)
Exceeded by 19.9 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

📞
Case 00558804
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Harris
Scheduled
Mar 23, 2:00 PM
Created
Jan 14, 11:12 AM
Invoice #
SM-257396

Work Details (9)

Name Type Status Qty Amount Date
WL-03156357 Labor Open 0.56666666666667 $0.00 Mar 23, 10:29 PM
WL-03156358 Labor Open 4.9333333333333 $1,495.00 Mar 23, 10:29 PM
WL-03156359 Labor Open 1.5 $0.00 Mar 23, 10:29 PM
WL-03156360 Travel Open 29 - Mar 23, 10:29 PM
WL-03156361 Travel Open 77 - Mar 23, 10:29 PM
WL-03156362 Expenses Open 1 $0.00 Mar 23, 10:29 PM
WL-03156363 Expenses Open 1 $0.00 Mar 23, 10:29 PM
WL-03156364 Expenses Open 1 $0.00 Mar 23, 10:29 PM
WL-03157322 Parts Open 1 $297.00 Mar 24, 5:13 PM

Details