Primary Delay34.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay46.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
34.0d / 1.0d SLA
Assigned
14.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/23/26 AJinerson - Received email back from Odalys confirming tech visit for today, 3/23.
3/23/26 AJinerson - Sent email to Odalys regarding offering tech visit today, 3/23 with eta between 1030am-1130am.
3/23/26 AJinerson - Called site to schedule tech visit. Offering today, 3/23 (tech had cancellation and is available all day now). Spoke with staff who informed me that the site admin is not available, but gave me updated POC info to reach out to schedule with:
Updated POC:
Odalys Marosi
omarosi@convivasolutions.com
3/4/26 RBerry-Spoke with receptionist, states the the manager Odalys is not available at this time but took my information and will have her call me back.
🔧Work Performed
03/26/26 EBar.
I have carried out the annual inspection of biomedical equipment scheduled for this date. The units requiring attention have been reviewed and reported. All units scheduled for inspection that were located were entered into the EBT system; those not found at their assigned locations were archived.
🔍Technician Findings
03/26/26 EBar.
I met with the site administrator to expedite the scheduled inspection.
All unit must be added to EBT System.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
92 pcs
https://www.ebiotrack.com/inspection.php?iid=32462
From: abby.jinerson@emsar.com
To: omarosi@convivasolutions.com
Cc: elkin.barahona@emsar.com
Good morning, Odalys,
I’m following up regarding scheduling our technician’s visit for the Annual Inspection Service on the medical equipment at the below location.
Conviva Pembroke Pines #4140 (#171760) - 11460 Pines Blvd Pembroke Pines, FL 33026
We currently have availability to service this today, 3/23 with estimated arrival between 10:30 a.m. – 11:30 a.m.
Pleas
📋
Outbound to +19544334200
Completed Mar 23, 2026
3/23/26 AJinerson - Called site to schedule tech visit. Offering today, 3/23 (tech had cancellation and is available all day now). Spoke with staff who informed me that the site admin is not available, but gave me updated POC info to reach out to schedule with:
Updated POC:
Odalys Marosi
omarosi@convivasolutions.com
📋
Outbound to +19544334200
Completed Mar 4, 2026
3/4/26 RBerry-Spoke with receptionist, states the the manager Odalys is not available at this time but took my information and will have her call me back.