Primary Delay23.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay40.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
23.0d / 1.0d SLA
Assigned
12.4d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/5 MOwens Nichole Donnelly replied back that any day M-F between 8-8 works to schedule. Replied back to confirm scheduling for 3/13 with arrival after 12pm.
3/4 MOwens Sent an email to Nicole Donnelly asking for good dates for the inspection during March for this location.
🔧Work Performed
Performed annual equipment inspection (37 pcs). Worked with staff to find all equipment. PM kit 002-10069-00 installed on autoclave.
🔍Technician Findings
Perform annual equipment inspection.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
36 Pcs
https://www.ebiotrack.com/inspection.php?iid=32454
📧
Email
Completed Mar 5, 2026
3/5 MOwens Nichole Donnelly replied back that any day M-F between 8-8 works to schedule. Replied back to confirm scheduling for 3/13 with arrival after 12pm.
📧
Email
Completed Mar 4, 2026
3/4 MOwens Sent an email to Nicole Donnelly asking for good dates for the inspection during March for this location.
📅
WO-01337761 - Inspection - DD: 03/31/2026 - Holmes - AFC Urgent Care Ridley
Mar 13, 2026 12:30pm – 3:30pm
Work Order: WO-01337761
Account: AFC Urgent Care Ridley
Customer Case Number:
Location: AFC Urgent Care Ridley
Address: 2623 East Macdade Boulevard, Holmes, PA 19043
Manufacturer:
Model #:
Serial #:
Contact Name: Nichole Donnelly
Contact Phone: (267) 635-6060
Contact Email: ndonnelly@a
Timeline
📞
Case Linked Jan 14, 12:00 AM
Case Number:00558784
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 14, 11:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨23.0 business days
👷
▶
2
Technician Assigned Feb 17, 3:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:34d 4h
🚨13.0 business days
🗓️
▶
2
Status: Scheduled Mar 5, 9:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-13T16:30:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Philip KrogstadMar 13, 1:23 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 3h
⏱️
3x Labor Added Mar 13, 3:50 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 2.75, 12
✔️
Status: Completed by Philip KrogstadMar 13, 3:57 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 34m
⏱️
2x Labor Added Mar 13, 6:07 PM
Type:Labor, Travel
Status:Open
Qty:2, 69
🔩
▶
2
Parts Added Mar 13, 6:14 PM
Parts Added → Status: Closed
🏁
Status: Closed by Philip Krogstad
From:Completed
To:Closed
Duration in Previous:2h 16m
⏳2.7 business days
📄
▶
2
Status: Ready to Bill Mar 17, 2:06 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256731
Bottlenecks
Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Assigned
Duration: 12.4 business days (threshold: 4.0 business hours)
Exceeded by 11.9 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)