2/13 KSmith -- Scheduled for 3/13 with Mary. 10am-12pm
2/11 KSmith -- Sent email to schedule for 3/13
2/9 KSmith -- Sent email to schedule for 3/13
2/6 KSmith -- Sent email to schedule for 3/13
2/4 KSmith -- Sent email to schedule for 3/13
🔧Work Performed
ANNUAL INSPECTION COMPLETED ON (1) AUTOCLAVE
🔍Technician Findings
ANNUAL INSPECTION
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test Service
1 pc
https://www.ebiotrack.com/omnicor/inspection.php?iid=10492
📋
Outbound to +13152510401
Completed Feb 13, 2026
Scheduled for 3/13 with Mary. 10am-12pm
📧
Email: Re: ORTHOPEDIC EAST -- EMSAR Inspection -- WO-01337764
Completed Feb 11, 2026
To: mpaul@orthoeast.org
CC:
BCC:
Attachment: --none--
Subject: Re: ORTHOPEDIC EAST -- EMSAR Inspection -- WO-01337764
Body:
Hi Mary,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ORTHOPEDIC EAST located at 183 Intrepid Lane?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to
📧
Email: Re: ORTHOPEDIC EAST -- EMSAR Inspection -- WO-01337764
Completed Feb 9, 2026
To: mpaul@orthoeast.org
CC:
BCC:
Attachment: --none--
Subject: Re: ORTHOPEDIC EAST -- EMSAR Inspection -- WO-01337764
Body:
Hi Mary,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ORTHOPEDIC EAST located at 183 Intrepid Lane?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to
📧
Email: Re: ORTHOPEDIC EAST -- EMSAR Inspection -- WO-01337764
Completed Feb 6, 2026
To: mpaul@orthoeast.org
CC:
BCC:
Attachment: --none--
Subject: Re: ORTHOPEDIC EAST -- EMSAR Inspection -- WO-01337764
Body:
Hi Mary,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ORTHOPEDIC EAST located at 183 Intrepid Lane?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to
📧
Email: ORTHOPEDIC EAST -- EMSAR Inspection -- WO-01337764
Completed Feb 4, 2026
To: mpaul@orthoeast.org
CC:
BCC:
Attachment: --none--
Subject: ORTHOPEDIC EAST -- EMSAR Inspection -- WO-01337764
Body:
Hi Mary,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ORTHOPEDIC EAST located at 183 Intrepid Lane?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to inspec
Work Order: WO-01337764
Account: ORTHOPEDIC EAST
Customer Case Number:
Location: ORTHOPEDIC EAST
Address: 183 INTREPID LANE, SYRACUSE, NY 13205
Manufacturer:
Model #:
Serial #:
Contact Name: Mary Paul
Contact Phone: (315) 251-0401
Contact Email: mpaul@orthoeast.org
Due Date: 3/31/2026
Scheduled
Timeline
📞
Case Linked Jan 14, 7:39 AM
Case Number:00558820
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 14, 11:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨15.0 business days
👷
▶
2
Technician Assigned Feb 4, 4:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:21d 5h
⚠️7.9 business days
🗓️
▶
2
Status: Scheduled Feb 13, 8:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-13T14:00:00.000+0000
🚨20.0 business days
🔧
▶
2
Status: Tech On Site Mar 13, 9:55 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.41666666666667, 11
✔️
▶
3
Status: Completed Mar 13, 10:31 AM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.58333333333333
🏁
Status: Closed by Darek Kirkpatrick
From:Completed
To:Closed
Duration in Previous:2m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Mar 17, 1:28 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-256722
Bottlenecks
Ready for Scheduling
Duration: 14.9 business days (threshold: 1.0 business days)
Exceeded by 13.9 business days
Assigned
Duration: 7.3 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)