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WO-01337793 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 PharmaLogic Los Angeles LLC — 2250 Alcazar St, LOS ANGELES CA, 90033

Jan 14, 2026 → Apr 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (21 biz days early)
Active: 53 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 20, 2026
3 business days (counted)
Running total: 3 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Jan 20 → Apr 1, 2026
50 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 53 of ? biz days used
Created: Jan 14, 2026 Completed: Apr 1, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0
Jan 14 → Jan 20 Assigned ▶ Running 3 3
Jan 20 → Apr 1 Scheduled ▶ Running 50 53
Apr 1 → Apr 1 Tech On Site ▶ Running 0 53
Dispatch 0.0d
Coordinators 54.5d
Field Work 1.1d
Billing 32.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
54.5 days
Over SLA
Field Work
1.1 days
Billing
32.0 days
Over SLA
Created: Jan 14, 2026 Due: Apr 30, 2026 Completed: Apr 2, 2026 (28 days early)
📅
54.3 days Total Age
⏱️
50.6d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
81.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558593
Agilent product needs built - 6008317994
Closed
28R SYS-LC-12603 Contract ends 12/31/2026 repair included PM PM only - customer supplies the UV lamp G7111B-A DEGAQ00463 1260 Infinity III Quaternary Pump G7180A DEJAA01889 InfinityLab Assist Hub G7129A-A DEGCD00807 1260 Infinity III Vialsampler G1390B-A DEJAD00184 InfinityLab Universal Interface Box G7114A-A DEGEA00795 1260 Infinity III VWD
Priority
High
Origin
Web
Reason
New Case
Contact
Steve Morcos
Owner
Leona Coonrod
Created
Jan 13, 2026
Work Orders from this Case (1)
WO-01337793 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Jan 14, 2026 • Closed: Apr 1, 2026
Completed with significant delays
Invoiced • 214 days old
🚨
Primary Delay 50.6 days stuck in "Scheduled"
⏱️
Total Delay 81.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.9d / 0.5d SLA
Scheduled
50.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
31.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Hermilo Solano ARP to site is 23 miles. Zone 1
🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced and all recommended PM tests passed.
🔍 Technician Findings
n/a
⚠️ Problem Description
28R SYS-LC-12603 Contract ends 12/31/2026 repair included PM PM only - customer supplies the UV lamp G7111B-A DEGAQ00463 1260 Infinity III Quaternary Pump G7180A DEJAA01889 InfinityLab Assist Hub G7129A-A DEGCD00807 1260 Infinity III Vialsampler G1390B-A DEJAD00184 InfinityLab Universal Interface Box G7114A-A DEGEA00795 1260 Infinity III VWD
📄 Description
Agilent G7111B-A - 1260 Infinity II Quaternary Pump
📞 Call Description
APR 2026 LC PM

Timeline

📞
Case Linked Jan 13, 1:23 PM
Case Number: 00558593
Subject: Agilent product needs built - 6008317994
Status: Closed
📋
▶
3 Work Order Created Jan 14, 11:49 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Jan 20, 2:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2026-04-07T19:00:00.000+0000
🚨 34.0 business days
📅
Dispatch Scheduled by Hermilo Solano Mar 9, 5:36 PM
Scheduled For: 2026-04-02T06:00:00.000+0000
🚨 17.8 business days
🔧
Status: Tech On Site by Hermilo Solano Apr 1, 2:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 70d 22h
⏱️
10x Labor Added Apr 1, 6:34 PM
Type: Labor, Expenses, Travel, Parts
Status: Open
Qty: 1, 4.75, 25
✔️
Status: Completed by Hermilo Solano Apr 1, 7:01 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 58m
🏁
Status: Closed by Hermilo Solano Apr 1, 10:57 PM
From: Completed
To: Closed
Duration in Previous: 3h 56m
📄
Status: Ready to Bill by Hannah Shaw Apr 2, 12:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Apr 7, 10:40 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
🚨 28.0 business days
📨
Status: Invoice Pending by Hannah Shaw May 14, 3:32 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 37d 4h
💰
Status: Invoiced by Hannah Shaw May 14, 4:08 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 36m
🧾
Invoice Created May 15, 2:07 PM
Invoice Number: SM-261939

Bottlenecks

Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Scheduled
Duration: 50.6 business days (threshold: 2.0 business days)
Exceeded by 48.6 business days
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days

🔗 Related Artifacts

📞
Case 00558593
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Apr 2, 2:00 AM
Created
Jan 14, 11:49 AM
Invoice #
SM-261939

Work Details (10)

Name Type Status Qty Amount Date
WL-03169507 Labor Open 1 $75.00 Apr 1, 6:34 PM
WL-03169508 Labor Open 4.75 $484.00 Apr 1, 6:34 PM
WL-03169509 Labor Open 1 $75.00 Apr 1, 6:34 PM
WL-03169510 Expenses Open 1 $0.00 Apr 1, 6:34 PM
WL-03169511 Travel Open 25 $0.00 Apr 1, 6:34 PM
WL-03169512 Travel Open 25 $0.00 Apr 1, 6:34 PM
WL-03169513 Parts Open 1 $0.00 Apr 1, 6:34 PM
WL-03169514 Parts Open 1 $0.00 Apr 1, 6:34 PM
WL-03169515 Parts Open 1 $0.00 Apr 1, 6:34 PM
WL-03169516 Parts Open 2 $0.00 Apr 1, 6:34 PM

Details