Detailed work order timeline, KPIs, and analysis
FOUNDCARE HEALTH CENTER • Inspection • PSM
📍 FoundCare Belle Glade — 1500 NW Ave. L, Belle Glade FL, 33430
Jan 14, 2026 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 14 → Jan 14 | Created | ▶ Running | 0 | 0 |
| Jan 14 → Mar 11 | Ready for Scheduling | ▶ Running | 38 | 38 |
| Mar 11 → Mar 30 | Assigned | ▶ Running | 13 | 51 |
| Mar 30 → Mar 30 | Entered | ▶ Running | 0 | 51 |
| Mar 30 → Aug 16 | On Hold | ▶ Running | 96 | 147 |
3/30/26 RBerry- Escalated to account manager due to contact issues. Cleared technician and placed on hold.
03/27/2026 LHill-Called 5614729160 ext 450 for Kathy Stewart. Office is closed right now due to a meeting. Unable to leave a message.
3/26/26 AJinerson - Call logged on WO-01337796. Called Kathy again to follow up and schedule all 5 inspections. Was placed on hold and sent to operator who transferred me to Kathy's VM. Left VM regarding scheduling all inspection services.
3/23/26 AJinerson - Email logged on WO-01337796. Sent follow up email to Kathy Stewart (POC for all Foundcare Sites) to schedule tech visit for all 4 March inspections:
3/13/26 AJinerson - Sent follow up email to Kathy offering tech visit on Monday, 3/16 with eta between 12pm-2pm.
3/13/26 AJinerson - Call logged on WO-01337796. Called site to see if we could schedule tech visit for Monday, 3/16. I typed in Kathy's extension three times but it kept looping me back to answering message. Prompt 0 to speak with operator. Was placed on hold for 6 mins then someone at a different office answered and transferred me to Belle Glade where I was able to leave a VM for their office regarding scheduling service.
3/13/26 AJinerson - Call logged on WO-01337796. Called site to see if we could schedule tech visit for Monday, 3/16. I typed in Kathy's extension three times but it kept looping me back to answering message. Prompt 0 to speak with operator. Was placed on hold for 6 mins then someone at a different office answered and transferred me to Belle Glade where I was able to leave a VM for their office regarding scheduling service.
3/13/26 AJinerson - Call logged on WO-01337796. Called site to see if we could schedule tech visit for Monday, 3/16. I typed in Kathy's extension three times but it kept looping me back to answering message. Prompt 0 to speak with operator. Was placed on hold with no answer after 6 mins.
(contact is same for 4 sites in this area)