Primary Delay46.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay50.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
46.9d / 1.0d SLA
Assigned
5.3d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/30/26 RBerry- Escalated to account manager due to contact issues. Cleared technician and placed on hold.
03/27/2026 LHill-Called 5614729160 ext 450 for Kathy Stewart. Office is closed right now due to a meeting. Unable to leave a message.
See logged call on WO-01337796.
3/26/26 AJinerson - Call logged on WO-01337796. Called Kathy again to follow up and schedule all 5 inspections. Was placed on hold and sent to operator who transferred me to Kathy's VM. Left VM regarding scheduling all inspection services.
3/23/26 AJinerson - Email logged on WO-01337796. Sent follow up email to Kathy Stewart (POC for all Foundcare Sites) to schedule tech visit for all 4 March inspections:
FoundCare Belle Glade - 1500 NW Ave. L Belle Glade, FL 33430 - WO-01337796
FoundCare Corporate Way - 5730 Corporate Way, # 100 WEST PALM BEACH, FL 33407 - WO-01337796
FoundCare Mobile Unit - 5205 Greenwood Ave.West Palm Beach, FL 33407 - WO-01337802
FoundCare Boynton Beach - 1901 S Congress Ave, Suite 100 Boynton Beach, FL 33426 - WO-01337802
3/13/26 AJinerson - Call logged on WO-01337796. Called site to see if we could schedule tech visit for Monday, 3/16. I typed in Kathy's extension three times but it kept looping me back to answering message. Prompt 0 to speak with operator. Was placed on hold for 6 mins then someone at a different office answered and transferred me to Belle Glade where I was able to leave a VM for their office regarding scheduling service.
3/13/26 AJinerson - Call logged on WO-01337796. Called site to see if we could schedule tech visit for Monday, 3/16. I typed in Kathy's extension three times but it kept looping me back to answering message. Prompt 0 to speak with operator. Was placed on hold with no answer after 6 mins.
(contact is same for 4 sites in this area)
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 31
https://www.ebiotrack.com/inspection.php?iid=32466
📞
Call
Completed Mar 26, 2026
3/26/26 AJinerson - Call logged on WO-01337796. Called Kathy again to follow up and schedule all 5 inspections. Was placed on hold and sent to operator who transferred me to Kathy's VM. Left VM regarding scheduling all inspection services.
📧
Email
Completed Mar 23, 2026
3/23/26 AJinerson - Email logged on WO-01337796. Sent follow up email to Kathy Stewart (POC for all Foundcare Sites) to schedule tech visit for all 4 March inspections:
FoundCare Belle Glade - 1500 NW Ave. L Belle Glade, FL 33430 - WO-01337796
FoundCare Corporate Way - 5730 Corporate Way, # 100 WEST PALM BEACH, FL 33407 - WO-01337796
FoundCare Mobile Unit - 5205 Greenwood Ave.West Palm Beach, FL 33407 - WO-01337802
FoundCare Boynton Beach - 1901 S Congress Ave, Suite 100 Boyn
Timeline
📞
Case Linked Jan 14, 6:00 AM
Case Number:00558806
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 14, 12:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨47.0 business days
👷
▶
2
Technician Assigned Mar 23, 5:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:68d 4h
⚠️5.8 business days
🆕
Status: Entered by Rhea BerryMar 30, 9:48 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:6d 16h, 0m
Bottlenecks
Ready for Scheduling
Duration: 46.9 business days (threshold: 1.0 business days)
Exceeded by 45.9 business days
Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)