Notes: Unable to focus the microscope on 100x lens. All others are working well.
Model: Swift Instruments International - M10 Series
Model Type: Microscope
Asset ID: 13231006
Serial #: 03009968
1-16 Follow sent to Customer if part needed.
1/14 sent site troubleshooting email
3/17. Part was delivered.
🔍Technician Findings
1-16 Follow sent to Customer if part needed.
1/14 sent site troubleshooting email
3/17. Part was delivered.
⚠️Problem Description
Notes: Unable to focus the microscope on 100x lens. All others are working well.
Model: Swift Instruments International - M10 Series
Model Type: Microscope
Asset ID: 13231006
Serial #: 03009968 https://www.ebiotrack.com/workorder.php?wo=70911
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 4, 2026
To: drhhendrickson@webstervets.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337812Location: Webster Groves Animal HospitalAddress: 8028 Big Bend Blvd. St. Louis, MO 63119Device: Problem Description: Notes: Unable to focus the microscope on 100x lens. A
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 25, 2026
To: drhhendrickson@webstervets.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337812Location: Webster Groves Animal HospitalAddress: 8028 Big Bend Blvd. St. Louis, MO 63119Device: Problem Description: Notes: Unable to focus the microscope on 100x lens. A
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 18, 2026
To: drhhendrickson@webstervets.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337812Location: Webster Groves Animal HospitalAddress: 8028 Big Bend Blvd. St. Louis, MO 63119Device: Problem Description: Notes: Unable to focus the microscope on 100x lens. A
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: drhhendrickson@webstervets.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337812Location: Webster Groves Animal HospitalAddress: 8028 Big Bend Blvd. St. Louis, MO 63119Device: Problem Description: Notes: Unable to focus the microscope on 100x lens. A
📧
Email: Repair Service Request - Response Required
Completed Feb 4, 2026
To: drhhendrickson@webstervets.com
CC:
BCC:
Attachment: --none--
Subject: Repair Service Request - Response Required
Body:
Dear Heather Hendrickson,We have been unsuccessful in our attempts to connect with you regarding the troubleshooting steps for the service request detailed below. Please respond to this email or call us at 888-841-5155 (Option 2). If this issue has already been resolved, kindly inform us so that we can close the service request ticket.REQUEST
📧
Email: Repair Service Request - Response Required
Completed Jan 28, 2026
To: drhhendrickson@webstervets.com
CC:
BCC:
Attachment: --none--
Subject: Repair Service Request - Response Required
Body:
Dear Heather Hendrickson,We have been unsuccessful in our attempts to connect with you regarding the troubleshooting steps for the service request detailed below. Please respond to this email or call us at 888-841-5155 (Option 2). If this issue has already been resolved, kindly inform us so that we can close the service request ticket.REQUEST
Timeline
📞
Case Linked Jan 14, 8:32 AM
Case Number:00558833
Subject:<no subject>
Status:Closed
📋
▶
2
Work Order Created Jan 14, 12:32 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From:Entered
To:On Hold
Duration in Previous:1m
🚨15.0 business days
📦
▶
2
Parts Requested Feb 4, 11:18 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:On Hold
To:Awaiting Parts
Duration in Previous:20d 22h
🚨12.0 business days
⏱️
Labor Added Feb 20, 10:33 AM
Type:Labor
Status:Open
Qty:0.016666666666667
🚨11.0 business days
🔩
▶
2
2x Parts Added Mar 6, 2:04 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:30d 2h
⏳4.0 business days
👀
Status: L2 Review by Joseph WhalenMar 11, 6:20 PM
From:Reschedule
To:L2 Review
Duration in Previous:5d 3h
⏳4.7 business days
✔️
▶
2
Status: Completed Mar 17, 3:33 PM
Status: Completed → Technician Assigned
👷
Technician Assigned by Gavin Poole
Technician:Virtual Tech
✔️
▶
2
Status: Completed Mar 17, 3:48 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Wendy Argueta
From:Completed
To:Closed
Duration in Previous:1m
✔️
Status: Completed by Wendy ArguetaMar 18, 9:41 AM
From:Closed, Completed
To:Completed, Closed
Duration in Previous:17h 52m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonMar 19, 3:13 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 5h
🚨11.0 business days
📨
▶
2
Status: Invoice Pending Apr 2, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Apr 3, 3:46 PM
Invoice Number:SM-258235
Bottlenecks
Awaiting Parts
Duration: 22.0 business days (threshold: 3.0 business days)
Exceeded by 19.0 business days
Reschedule
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 10.6 business days (threshold: 1.0 business days)