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WO-01337813 ↗ ServiceMax

COMMUNITY AMBULANCE OF ZANESVILLE • Repair • P3

📍 Community Ambulance of Zanesville — 952 Linden Ave, Zanesville OH, 43701

Jan 14, 2026 → Mar 4, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 20, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 30 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Completed
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
⏸30d
⏸ Clock Paused
Status: Awaiting Parts
Jan 15 → Mar 2, 2026
30 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 4, 2026
2 business days (counted)
Running total: 3 of 3 biz days used
Created: Jan 14, 2026 Completed: Mar 4, 2026
Business Days Used 3 / 3
0 3d budget
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0 / 3
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0 / 3
Jan 14 → Jan 14 Assigned ▶ Running 0 0 / 3
Jan 14 → Jan 15 Scheduled ▶ Running 1 1 / 3
Jan 15 → Jan 15 Completed ▶ Running 0 1 / 3
Jan 15 → Jan 15 Scheduled ▶ Running 0 1 / 3
Jan 15 → Mar 2 Awaiting Parts ⏸ Paused 30 —
Mar 2 → Mar 2 Reschedule ▶ Running 0 1 / 3
Mar 2 → Mar 4 Scheduled ▶ Running 2 3 / 3
Dispatch 0.0d
Material Management 30.2d
Coordinators 4.5d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
30.2 days
Over SLA
Coordinators
4.5 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Jan 14, 2026 Due: Mar 5, 2026 Completed: Mar 4, 2026 (1 days early)
📅
33.8 days Total Age
⏱️
30.2d in Awaiting Parts Longest Stage
🔄
11 transitions Status Changes
⚠️
31.7d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558757
Follow up to WO-01307868
Closed
Follow up to WO-01307868 Inspection #: 30542 Asset ID: 13363313 Serial #: 2209003800015 Model: Stryker Medical - 6086 PerformancePro Notes: Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. 0081-226-000 wheel bearings Quantity: 8 0715-001-255 wheel bushings Quantity: 8
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brad Gibson
Owner
Erin Martin
Created
Jan 13, 2026
Work Orders from this Case (1)
WO-01337813 (current) Invoiced
Repair • Dustin Antolin
Created: Jan 14, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 30.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 31.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
4.3d / 2.0d SLA
Completed
0.4d / 1.0d SLA
Awaiting Parts
30.2d / 3.0d SLA
Reschedule
0.2d / 2.0d SLA
Closed
5.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/2/26 NatoshaB - used case on WO to request a f/u PM WO so tech can document PM on this unit + 6506 Power-PRO XT 140639257, which was repaired back in Jan but no PM was logged to 'pass' unit.


3/2/26 RBerry- updated due date. Parts were delivered on 1/30/26 but WO was not released to ASC until 3/2/26. Removed delay code.


3/2/2026 CRamen scheduled for Wednesday 3/4/2026 with tech arrival between 11-1pm. Logged email


3/2/2026 CRamen left a vm for Brad to return call to schedule for Wednesday 3/4/2026 with tech arrival between 11-1pm. Logged email. Placeholder set

🔧 Work Performed
He pl and pr wheel bearings replaced. Fe pl and pr wheel bearings replaced.
🔍 Technician Findings
He pl and pr. Fe pl and pr wheel bearings worn.
⚠️ Problem Description
Q-00032023 Follow up to WO-01307868 Inspection #: 30542 Asset ID: 13363313 Serial #: 2209003800015 Model: Stryker Medical - 6086 PerformancePro Notes: Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. 0081-226-000 wheel bearings Quantity: 8 0715-001-255 wheel bushings Quantity: 8 https://www.ebiotrack.com/workorder.php?wo=70912
📄 Description
Stryker 6086 Performance-PRO XT

Timeline

📞
Case Linked Jan 13, 6:36 PM
Case Number: 00558757
Subject: Follow up to WO-01307868
Status: Closed
📋
▶
2 Work Order Created Jan 14, 12:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Jan 14, 12:49 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Dustin Antolin
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-14T18:00:00.000+0000
✔️
Status: Completed by Lawrence Yoder Jan 15, 12:32 PM
From: Scheduled
To: Completed
Duration in Previous: 23h 42m
🗓️
Status: Scheduled by David Carvalho Jan 15, 4:00 PM
From: Completed
To: Scheduled
Duration in Previous: 3h 28m
📦
▶
2 Parts Requested Jan 15, 5:18 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dustin Antolin
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1h 17m
⚠️ 9.8 business days
📦
Parts Requested Jan 29, 12:51 PM
Order: 00089285
Status: Closed
🔩
2x Parts Added Jan 29, 1:53 PM
Type: Parts, Expenses
Status: Open
Qty: 8, 1
🚨 22.0 business days
🔩
▶
2 2x Parts Added Mar 2, 2:39 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 45d 21h
🗓️
▶
2 Status: Scheduled Mar 2, 4:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-04T16:00:00.000+0000
⏳ 3.0 business days
🔩
2x Parts Added Mar 4, 5:14 PM
Type: Parts, Labor
Status: Open
Qty: 4, 0.33333333333333
✔️
▶
2 Status: Completed Mar 4, 5:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Dustin Antolin
From: Completed
To: Closed
Duration in Previous: 4m
⚠️ 5.8 business days
📄
▶
2 Status: Ready to Bill Mar 11, 12:53 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 83.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-256189

Bottlenecks

Awaiting Parts
Duration: 30.2 business days (threshold: 3.0 business days)
Exceeded by 27.2 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.7 business hours
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days

🔗 Related Artifacts

📞
Case 00558757
Closed
📦
Parts Order 00088428
Closed
📦
Parts Order 00089285
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Mar 4, 11:00 AM
Created
Jan 14, 12:33 PM
Invoice #
SM-256189

Work Details (6)

Name Type Status Qty Amount Date
WL-03083441 Parts Open 8 $29.44 Jan 29, 1:53 PM
WL-03083442 Expenses Open 1 $15.62 Jan 29, 1:53 PM
WL-03126389 Parts Open 8 $216.00 Mar 2, 2:39 PM
WL-03126390 Expenses Open 1 $14.15 Mar 2, 2:39 PM
WL-03130441 Parts Open 4 $13.12 Mar 4, 5:14 PM
WL-03130442 Labor Open 0.33333333333333 $0.00 Mar 4, 5:14 PM

Details