Midmark Service Request Dispatch Authorization - WO-00146611
Closed
Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
WD/won't run
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
1/14 MOwens Ashley replied back to the email asking for a time this Friday afternoon. I replied back the arrival would be between 12-1pm.
1/14 MOwens Tried to call to speak to Ashley Guthrie. No one answered the call. Will send an email to Ashley to schedule the service visit.
1/14 KHardison - Having an RC issue. Call not going through. Sent email regarding WO. Advised that a coordinator will call for scheduling.
🔧Work Performed
01/16/2026 - JWD Located M9 Autoclave and confirmed issue. Tried to run several cycles for wrap and un-rapped and it would not go past the filling mode with a temp of 68 degrees and an error code of 0744-0824. Contacted Midmark and spoke with Dale and he had me open the door and look at the latch that the door connects to. I noticed that the door motor level was bent and that was causing the issue. Dale talked with his manager and the decision was made to send a replacement and they would send a label to return the one needing evaluated. Notified POC Dr. Guthrie of the status that a new unit will be sent from Midmark
to send the one needing repaired back
🔍Technician Findings
01/16/2026 - JWD Locate M9 Autoclave and confirm the issue. If it needs parts or repair notify the POC of the status.
⚠️Problem Description
Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
WD/won't run
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Email:RE: Guthrie Facial Plastic Surgery Brentwood TN Midmark Autoclave Repair
Completed Jan 14, 2026
From: mowens@emsar.com
To: guthrie.ashley@gmail.com
The arrival time would be between 12-1pm.
Melissa
From: Ashley Guthrie <guthrie.ashley@gmail.com>
Sent: Wednesday, January 14, 2026 3:45 PM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: Guthrie Facial Plastic Surgery Brentwood TN Midmark Autoclave Repair
Yes there is a Verizon outage here, so I cannot receive calls. Friday afternoon is fine, do you know what time it would be?
On Wed, Jan 14, 2026 at 2:44 P
📧
Email:Guthrie Facial Plastic Surgery Brentwood TN Midmark Autoclave Repair
Completed Jan 14, 2026
From: mowens@emsar.com
To: guthrie.ashley@gmail.com
Ashley
I tired to call but the call did not connect. 201-962-6533. I received the repair work order from Midmark about your autoclave at this location not working. I can have my tech James Duff come to your location this Friday afternoon. This would be the first available opening in the schedule. Please let me know if this works or you.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar
📋
Outbound to +12019626533
Completed Jan 14, 2026
Tried to call to speak to Ashley Guthrie. No one answered the call. Will send an email to Ashley to schedule the service visit.