Midmark Service Request Dispatch Authorization - WO-00146650
Closed
Travel Zone 1
Customer Down? Yes Mobile
Dispatch Type Repair Email mpastrana@rcknipe.com
PROBLEM SUMMARY
RGIV-foot squeaking when used
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2696648 Item 630-010
ITEM DESCRIPTION
630-010 PROCEDURES CHAIR NON-PROGRAMMABLE W/O TOP
1/19/26 AJinerson - Called site 2nd time to follow up and schedule tech visit. Confirmed with Magda to schedule visit on Thursday, 1/22 between 9am-11am.
POC onsite: Magda Pastrana
Arrival instructions: They are on 2nd floor - Magda will be on site.
I asked if they would like us to call if we have earlier appt. become avail. Magda said no need, Thursday works with their schedule anyways.
1/16/26 AJinerson - Sent email to POC Magda offering tech visit on Thursday, 1/22 with eta between 9am-11am.
This is the soonest avail. appt. we have for Midmark tech due to tech traveling.
1/16/26 AJinerson - Discussed with tech sup that we do not have a Midmark tech to service this by SLA due to local Midmark tech will be traveling to cover other HCP work 3 hours north of this facility 1/19 - 1/21.
1/16/26 AJinerson - Called site to schedule tech visit. Site was closed today with no option to leave a VM.
1/15/26 lcoonrod
get message to hold for assistance. Message repeats. Sending email.
🔧Work Performed
1/22/26 AMW - Located exam table with POC and confirmed issue. Foot section is making a loud noise when retracting. I used white lithium grease to grease the foot section extension tracks and actuated the foot section up and down. The sound stopped and everything on the table is working correctly. Notified POC of equipment status.
🔍Technician Findings
1/22/26 AMW - Locate exam table and confirm issue. Repair if possible, order parts if needed. Notify POC of equipment status.
⚠️Problem Description
Travel Zone 1
Customer Down? Yes Mobile
Dispatch Type Repair Email mpastrana@rcknipe.com
PROBLEM SUMMARY
RGIV-foot squeaking when used
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2696648 Item 630-010
ITEM DESCRIPTION
630-010 PROCEDURES CHAIR NON-PROGRAMMABLE W/O TOP
📄Description
Use: 630 (Series)
📋
Outbound to +14075812888
Completed Jan 19, 2026
1/19/26 AJinerson - Called site 2nd time to follow up and schedule tech visit. Confirmed with Magda to schedule visit on Thursday, 1/22 between 9am-11am.
POC onsite: Magda Pastrana
Arrival instructions: They are on 2nd floor - Magda will be on site.
I asked if they would like us to call if we have earlier appt. become avail. Magda said no need, Thursday works with their schedule anyways.
📧
Email: EMSAR Service Request - Ronald C Knipe MD PA - 70 W Gore St Orlando, FL 32806 - WO-01337997
Completed Jan 16, 2026
To: mpastrana@rcknipe.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Ronald C Knipe MD PA - 70 W Gore St Orlando, FL 32806 - WO-01337997
Body:
Good afternoon, Magda,
I'm following up regarding scheduling our technician's visit for the repair service needed on the Midmark Exam Chair/Table at the below location.
Ronald C Knipe MD PA - 70 W Gore St Orlando, FL 32806
We currently have our technician available to visit on Thursday, 1/22 with estima
📋
Outbound to +14075812888
Completed Jan 16, 2026
1/16/26 AJinerson - Called site to schedule tech visit. Site was closed with no option to leave a VM.
📋
Outbound to +14075812888
Completed Jan 15, 2026
get message to hold for assistance. Message repeats. Sending email.
📅
WO-01337997 - Repair - 630-010 - Orlando - Ronald C Knipe MD PA
Jan 22, 2026 9:00am – 10:30am
Work Order: WO-01337997
Account: MIDMARK
Customer Case Number: SR 1521430
Location: Ronald C Knipe MD PA
Address: 70 W Gore St, Orlando, FL 32806
Manufacturer: Midmark Corp
Model #: 630-010
Serial #: V2696648
Contact Name: Magda Pastrana
Contact Phone: (407) 581-2888
Contact Email: mpastrana@rcknipe
PDF
SRA_WO-00146650_ver1
Jan 15, 2026
JPG
SN MM
Jan 22, 2026
PDF
MM 1.22.26
Jan 22, 2026
Timeline
📞
Case Linked Jan 14, 4:45 PM
Case Number:00559172
Subject:Midmark Service Request Dispatch Authorization - WO-00146650
Status:Closed
📋
Work Order Created Jan 15, 9:25 AM
Work Order:WO-01337997
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Leona CoonrodJan 15, 9:31 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
⏳2.0 business days
👷
▶
2
Technician Assigned Jan 16, 3:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 6h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Jan 19, 9:10 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-01-22T14:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Anthony WrightJan 22, 9:37 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 0h
⏱️
▶
2
5x Labor Added Jan 22, 10:09 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From:Tech On Site
To:Completed
Duration in Previous:34m
🏁
Status: Closed by Anthony WrightJan 22, 12:29 PM
From:Completed
To:Closed
Duration in Previous:2h 18m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Jan 26, 4:06 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-252261
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)