Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Brady J Semmel DMD MD PA — 1422 Commonwealth Dr, WILMINGTON NC, 28403-0302
Jan 15, 2026 → Feb 13, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 15 → Jan 15 | Created | ▶ Running | 0 | 0 / 4 |
| Jan 15 → Jan 15 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Jan 15 → Jan 15 | Assigned | ▶ Running | 0 | 0 / 4 |
| Jan 15 → Jan 19 | Scheduled | ▶ Running | 1 | 1 / 4 |
| Jan 19 → Jan 19 | Tech On Site | ▶ Running | 0 | 1 / 4 |
| Jan 19 → Jan 30 | Reschedule | ▶ Running | 9 | 10 / 4 |
| Jan 30 → Feb 4 | Awaiting Parts | ⏸ Paused | 3 | — |
| Feb 4 → Feb 4 | Ready for Scheduling | ▶ Running | 0 | 10 / 4 |
| Feb 4 → Feb 6 | Assigned | ▶ Running | 2 | 12 / 4 |
| Feb 6 → Feb 13 | Scheduled | ▶ Running | 5 | 17 / 4 |
| Feb 13 → Feb 13 | Tech On Site | ▶ Running | 0 | 17 / 4 |
2/6 MOwens Called back and spoke to Christie and scheduled the visit for the first available day for the tech on 2/13 with arrival between 9-10am.
2/6 MOwens Called and spoke to Christie Socie. She said they did receive the parts and she said 2/11 is too busy to schedule the repair visit. I told her I would check about 2/12 or 2/13 and call her back.
2/5 MOwens Called to speak to Christine Socie but the office closed at 4pm. Will call back on 2/6 in the am.
2/4/2026jsells
Ship To Name: Semmel Oral & Facial Surgery Ship To Address: 1422 Commonwealth Dr Ship To City/State: WILMINGTON, NC 28403-0302 Waybill (Tracking #): 1ZE444250372846076 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 03-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10342-00 SERIAL #: DESCRIPTION: KIT, M9/M11, VENT VALVE REPAIR, 115V2.2 M. Bateman Spoke with Drew from Midmark. Vent valve is on back order until 2/3 and should ship out on 2/4.
1.19 M. Bateman Placing WO in reschedule due to Midmark being closed for MLK day. Tech will call Midmark on 1.20 and speak with support to have part sent to customer. Tech will place "dummy" placeholder part order to put the WO in the correct status of awaiting parts.
1/15 MOwens Called and spoke to Christie. I offered the first available opening for Mon 1/19 in the morning. She said that will work for her. Arrival between 9-10am.
01/15/2026 EMartin sent email to Christie Socie / insurance@semmeloralsurgery.com advising WO-01338017 created A coordinator will be reaching out to get this scheduled
1-19-26 CTM - 1-19-26 CTM - Perform repair on Midmark M11 .Midmark M11 Needs new vent but unable to order due to Midmark being off for the Holiday , but will place order tomorrow. Notify POC Christie Socie of findings and completion .
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03070242 | Labor | Open | 3 | $0.00 | Jan 19, 10:45 AM |
| WL-03070243 | Labor | Open | 1.5 | $165.00 | Jan 19, 10:45 AM |
| WL-03070244 | Travel | Open | 128 | $230.00 | Jan 19, 10:45 AM |
| WL-03104672 | Labor | Open | 3 | $0.00 | Feb 13, 9:28 AM |
| WL-03104673 | Travel | Open | 128 | $230.00 | Feb 13, 9:28 AM |
| WL-03104812 | Labor | Open | 1.5 | $165.00 | Feb 13, 10:56 AM |