1/26/2026 CRamen spoke with Leslie and re-scheduled for Wednesday 1/28/2026 die to the snow/ice storm with tech arrival between 8-10am. Leslie will relay info to kara.
1/23/2026 CRamen spoke with Kara and scheduled repair for Monday 1/26/2026 with tech arrival between 10-12
1/23/2026 CRamen left a vm for Kara to return call to schedule for Monday 1/26/2026 with tech arrival between 10-12
1/23 KKelch sent Kara an email to let her know we will need to reschedule this WO due to weather concerns
1/15 KKelch Kara called me back to schedule for 1/23 between 9 and 11 am. Customer confirmed.
1/15 KKelch called Kara to schedule for 1/23 between 9 and 11 am. Left VM.
🔧Work Performed
Performed a full heart simulation test. All functions operated properly. Patient simulation data was read, analyzed, and recorded accurately.
Advised the customer to store opened electrodes in resealable bags and to clean the ecg clips.
🔍Technician Findings
Unit working as intended
⚠️Problem Description
Perform full Heart Simulation testing via Pronk and record data.
Model: Burdick - ELI 150C
Model Type: EKG
Custom Field:
Notes:
Asset ID: 13283270
Site: Wellpath - Will County Adult Detention Facility
Department:Depreciation Start Date:Physical Location: Exam 4Depreciation Term: yrsSerial #: 124310002100 https://www.ebiotrack.com/workorder.php?wo=70944
📋
Outbound to +17792055227
Completed Jan 26, 2026
1/26/2026 CRamen spoke with Leslie and re-scheduled for Wednesday 1/28/2026 with tech arrival between 8-10am. Leslie will relay info to kara.
📋
Outbound to +18156609123
Completed Jan 26, 2026
📋
Outbound to +18156609123
Completed Jan 23, 2026
1/23/2026 CRamen spoke with Kara and scheduled repair for Monday 1/26/2026 with tech arrival between 10-12
📋
Outbound to +18156609123
Completed Jan 23, 2026
1/23/2026 CRamen left a vm for Kara to return call to schedule for Monday 1/26/2026 with tech arrival between 10-12
📧
Email:Re: Will County Adult Detention Facility Background Check form
Completed Jan 23, 2026
From: kaitlyn.kelch@emsar.com
To: KPhilip@Wellpath.us, cramen@emsar.com
Cc: LWilking@Wellpath.us
Hi Kara,
Unfortunately, due to the weather, we will need to reschedule your service visit. I am going to include @Chuck Ramen into this thread who can assist with rescheduling.
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intende
📋
Inbound from +18156609123
Completed Jan 15, 2026
1/15 KKelch Kara called me back to schedule for 1/23 between 9 and 11 am. Customer confirmed.
📋
Outbound to +18156609123
Completed Jan 15, 2026
1/15 KKelch called Kara to schedule for 1/23 between 9 and 11 am. Left VM.
📅
WO-01338018 - Virtual Tech - Field Repair - Joliet - Will County Adult Detention Facility
Jan 28, 2026 9:00am – 10:00am
Work Order: WO-01338018
Account: Wellpath LLC
Customer Case Number:
Location: Will County Adult Detention Facility
Address: 95 S Chicago Street, Joliet, IL 60436
Manufacturer:
Model #:
Serial #:
Contact Name: Kara Philip
Contact Phone: 815-660-9123
Contact Email: kphilip@wellpath.us
Due Date: 1/
Timeline
📞
▶
3
Case Linked Jan 15, 10:13 AM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order:WO-01338018
Type:Virtual Tech - Field Repair
Priority:P3
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 15, 10:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:27m
🗓️
▶
2
Status: Scheduled Jan 15, 11:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-23T15:00:00.000+0000
⚠️7.0 business days
🆕
Status: Entered by Kaitlyn KelchJan 23, 9:08 AM
From:Scheduled, Entered
To:Entered, Reschedule
Duration in Previous:7d 22h, 0m
👷
▶
2
Technician Assigned Jan 23, 11:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Reschedule
To:Assigned
Duration in Previous:2h 11m
🗓️
▶
2
Status: Scheduled Jan 23, 2:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-01-26T15:00:00.000+0000
📅
Dispatch Scheduled by Charles RamenJan 23, 4:33 PM
Scheduled For:2026-01-26T16:00:00.000+0000
⏳1.9 business days
🔄
Status: Reschedule by Charles RamenJan 26, 1:13 PM
From:Scheduled
To:Reschedule
Duration in Previous:2d 22h
🗓️
▶
2
Status: Scheduled Jan 26, 2:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-01-28T14:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Vincent NyathiJan 28, 10:44 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 19h
⏱️
▶
2
5x Labor Added Jan 29, 12:45 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:14h 5m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 2, 1:01 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 12h
⚠️5.0 business days
📨
▶
3
Status: Invoice Pending Feb 6, 6:55 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-253401
Bottlenecks
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.2 business hours
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)