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WO-01338020 ↗ ServiceMax

CHALFONT EMS • Repair • P7

📍 Chalfont EMS - Park Ave. — 201 Park Ave., Chalfont PA, 18914

Jan 15, 2026 → Jul 8, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 27, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 114 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Jul 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸114d
⏸ Clock Paused
Status: Awaiting Parts
Jan 15 → Jun 30, 2026
114 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 30 → Jul 1, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Jul 1 → Jul 2, 2026
1 business day (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Scheduled
Jul 2 → Jul 8, 2026
3 business days (counted)
Running total: 5 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Jul 8 → Jul 9, 2026
1 business day (counted)
Running total: 6 of 7 biz days used
Created: Jan 15, 2026 Completed: Jul 9, 2026
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0 / 7
Jan 15 → Jan 15 L2 Screening ▶ Running 0 0 / 7
Jan 15 → Jun 30 Awaiting Parts ⏸ Paused 114 —
Jun 30 → Jul 1 Ready for Scheduling ▶ Running 1 1 / 7
Jul 1 → Jul 2 Assigned ▶ Running 1 2 / 7
Jul 2 → Jul 8 Scheduled ▶ Running 3 5 / 7
Jul 8 → Jul 9 Tech On Site ▶ Running 1 6 / 7
Dispatch 0.0d
Material Management 115.0d
Coordinators 8.0d
Field Work 1.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
115.0 days
Over SLA
Coordinators
8.0 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.0 days
Created: Jan 15, 2026 Due: Jul 8, 2026 Completed: Jul 9, 2026 (on time)
📅
120.3 days Total Age
⏱️
115.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
118.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00557210
L2 review
Closed
Q-00031956 Inspection #: 30871 Asset ID: 13323627 Serial #: 110142977 Model: Stryker Medical - 6500 PowerPro PREVIOUSLY QUOTED (EXPIRED) FOR HYDRAULIC LEAK; LEAK APPEARS TO BE AT CANISTER SEAL; NEEDS (1) 6500-001-291 HYDRAULIC RESERVOIR Disinfect and clean cot, mattress, restraints, and accessories. Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware and wires are properly secured. Cycle tested cot in all positions, in both power and manual backup mode. Loaded and unloaded cot with fastener in both power and manual mode. Cot fully operational, reviewed inspection results with customer, returned cot to service. Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joseph Meehan
Owner
Jessica Sells
Created
Jan 8, 2026
Work Orders from this Case (1)
WO-01338020 (current) Invoiced
Repair • Chris Galasso
Created: Jan 15, 2026 • Closed: Jul 8, 2026
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 115.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 118.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
115.0d / 3.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/2/26 AJinerson -Sent email back to Captain Lees confirming tech visit for 7/8 between 9am-11am arrival.

POC onsite: Greg Lees - he will be at station for a 24 hour shift this day.

Arrival instructions:

7/2/26 AJinerson - Received email back from POC Gregory Lees confirming tech visit for 7/8.



7/1/26 Rberry- Updated due date based on parts.



7/1 MOwens Sent email to Greg/Justin asking to schedule for either 7/8 or 7/9.

6/22 NatoshaB - emailed Justin to ask if anything has changed on their end. MM considering an alternative vendor at this time. I called MFG today and est. ship date is 7/31 (as of last week, they were still processing orders in Nov-Dec of 2025)

5/11 MOwens Justin replied back that he wants to do the repairs and the PMs at the same time.

5/5 MOwens Sent email to Justin Tuttle the POC for this location that were are still waiting for parts to ship on 1338020

🔧 Work Performed
REPLACED HYDRAULIC CANISTER, REFILL, BLED SYSTEM AND TESTED GOOD WITH NO LEAKS
🔍 Technician Findings
NO ACCESS ON ARRIVAL, CREW OUT, AFTER GETTING ACCESS, CAN'T LOCATE COT, CREW IS USING UNIT IN FIELD; WENT TO PT PLEASANT CALL AND RETURNED
⚠️ Problem Description
Q-00031956 Inspection #: 30871 Asset ID: 13323627 Serial #: 110142977 Model: Stryker Medical - 6500 PowerPro PREVIOUSLY QUOTED (EXPIRED) FOR HYDRAULIC LEAK; LEAK APPEARS TO BE AT CANISTER SEAL; NEEDS (1) 6500-001-291 HYDRAULIC RESERVOIR Disinfect and clean cot, mattress, restraints, and accessories. Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware and wires are properly secured. Cycle tested cot in all positions, in both power and manual backup mode. Loaded and unloaded cot with fastener in both power and manual mode. Cot fully operational, reviewed inspection results with customer, returned cot to service. Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. https://www.ebiotrack.com/workorder.php?wo=70945
📄 Description
Stryker 6500 Power-PRO XT Power Cot

Timeline

📞
Case Linked Jan 8, 1:16 PM
Case Number: 00557210
Subject: L2 review
Status: Closed
⚠️ 6.0 business days
📋
▶
2 Work Order Created Jan 15, 10:22 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 15, 10:30 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7m
🚨 115.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Jun 30, 11:52 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 166d 0h
👷
▶
2 Technician Assigned Jul 1, 8:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 52m
🔩
2x Parts Added Jul 1, 10:01 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jul 2, 11:08 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1d 2h
⏳ 4.0 business days
🔧
Status: Tech On Site by Chris Galasso Jul 8, 10:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 22h
⏱️
▶
2 6x Labor Added Jul 8, 10:31 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site
To: Completed
Duration in Previous: 12h 27m
🏁
Status: Closed by Chris Galasso Jul 8, 10:45 PM
From: Completed
To: Closed
Duration in Previous: 13m
⏳ 3.2 business days
📄
▶
2 Status: Ready to Bill Jul 13, 1:57 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⚠️ 8.0 business days
🧾
Invoice Created Jul 22, 2:28 PM
Invoice Number: SM-267201

Bottlenecks

Awaiting Parts
Duration: 115.0 business days (threshold: 3.0 business days)
Exceeded by 112.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00557210
Closed
📦
Parts Order 00088351
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Jul 8, 9:00 AM
Created
Jan 15, 10:22 AM
Invoice #
SM-267201

Work Details (8)

Name Type Status Qty Amount Date
WL-03280321 Parts Open 1 $1,201.50 Jul 1, 10:01 AM
WL-03280322 Expenses Open 1 $23.36 Jul 1, 10:01 AM
WL-03288068 Labor Open 1.5 $195.00 Jul 8, 10:31 PM
WL-03288069 Labor Open 1 $130.00 Jul 8, 10:31 PM
WL-03288070 Labor Open 0.5 $65.00 Jul 8, 10:31 PM
WL-03288071 Labor Open 1 $130.00 Jul 8, 10:31 PM
WL-03288072 Travel Open 53 $38.69 Jul 8, 10:31 PM
WL-03288073 Expenses Open 1 $0.00 Jul 8, 10:31 PM

Details